BMC FootPrints Service Core vs Clarity SM comparison

Why PeerSpot?

BMC Helix and Broadcom are both solutions in the IT Service Management (ITSM) category. BMC Helix is ranked #27, while Broadcom is ranked #18. Additionally, 90% of BMC Helix users are willing to recommend the solution, compared to 85% of Broadcom users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

Clarity SM and BMC FootPrints Service Core are both formidable contenders in the service management software domain. BMC FootPrints Service Core holds a distinctive advantage with its extensive feature set that outweighs the higher costs, making it particularly appealing to businesses looking for robust capabilities.

Features: Clarity SM enhances efficiency with its excellent resource management, user-friendly integrations, and a secure environment. BMC FootPrints Service Core stands out with powerful automation, highly customizable workflows, and comprehensive incident management capabilities.

Room for Improvement: Clarity SM could benefit from enhanced reporting features, improved customization tools, and a wider range of plug-ins. BMC FootPrints Service Core might improve on ease of use, more streamlined deployment options, and better pricing flexibility.

Ease of Deployment and Customer Service: Clarity SM offers a straightforward cloud deployment with responsive support ensuring rapid adaptation. BMC FootPrints Service Core, while involving a complex setup, provides valuable documentation and superior customer service, helpful for detailed implementations.

Pricing and ROI: Clarity SM is attractive for its competitive pricing and substantial ROI from lower setup and maintenance costs. BMC FootPrints Service Core, though pricier, offers a strong ROI through its expansive feature set and long-term operational benefits.

To learn more, read our detailed BMC FootPrints Service Core vs. Clarity SM Report (Updated: November 2026).

Buyer's Guide

BMC FootPrints Service Core vs. Clarity SM

November 2026

Download the complete report

Helped 920,929 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Nadeem K.

Rpa Developer at a consultancy with 11-50 employees

Automation has freed teams from repetitive finance and supply tasks and supports global operations

In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.

Read full review

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

Read full review

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automation is very important if you want to grow your business to the next level because of the transparency, speed, and scalability for any organization."

"We have installed Automation Anywhere on AWS, Azure, and GCP, which works well."

"Automation Anywhere helped multiple clients to save a lot of data entry time and have automated almost every repetitive task, and AA Control Room helped to manage the operations of both attended and unattended automations and have helped a continuous run of the bots saving hundreds of thousands of dollars."

"Automation Anywhere is a great platform; it is the tool that allowed us to bring back to life former plans to create our digital workforce."

"As a solution, Automation Anywhere is complete for business users and developers."

"We have saved 60 to 70 percent on operations."

"The ease of use is the most valuable feature. It's very easy to use, so to get started, you don't really need hardcore development skills."

"The application replaced about three employees for the OFAC verification processes, thus eliminating the need to hire more people for those tasks."

More Automation Anywhere pros

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"It is stable and its technical support is good and quick."

"I feel confident in saying that BMC FootPrints Service Core is definitely one of the best products in the market."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"The discovery feature is very flexible."

"Ability to auto-generate email messages, process email messages, and approvals."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

More BMC FootPrints Service Core pros

"The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."

"I can easily say that SDM is the core of our organization."

"The scoreboard allows me to check for high-priority tickets, check status of tickets I created and search for tickets with keyword searches among other plusses."

"All the interactions and orchestrations of every problem, we can analyze what happens in the organization and which kind of incident we have."

"We have a very good relationship with all the users; when users have a problem, they report using Service Desk and it is very useful for this."

"The in-service catalog is quite useful."

"Our stability has been really great."

"It's a very flexible platform; you can customize your own things and your own processes, easily extend the natural processes, and customize what you need without it being affected by upgrades."

More Clarity SM pros

Cons

"Automation Anywhere is not as flexible as Process Studio."

"I am looking for artificial intelligence and machine learning. I hope that they introduce them in A2019."

"It is very difficult to create and automate timetables because they are modal, and it would be helpful if the bot could assist us with this."

"From an IT perspective, we had too many issues and headaches."

"There are some business areas for which this tool is not capable of doing, such as in the areas of graphically-based input."

"We have been a little frustrated by the frequency of cache releases."

"Our current version needs drag and drop, but that should be in the next release."

"We have a third bot which takes longer being automated than it did with the human process."

More Automation Anywhere cons

"We need more customizable reporting functionality."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"The mobile version of this product does not support asset management."

"Sometimes it is difficult to make the application do exactly what you need."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general."

More BMC FootPrints Service Core cons

"I’d say it's been OK, not great, but it's determined by the servers."

"Ease of support and upgrades need much improvement."

"The technical support at CA is good at times, but it works very slowly. They are also at times not responsive, which is not good."

"Sometimes we would like things to be a bit easier. I think the reporting could be something that would help and I think this happens with most of this sort of product is that you need a lot of reporting on these sort of solutions."

"The first one was quite complex because we had to integrate into legacy systems."

"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."

"Release Management is not supported out of the box"

"Customization and configuration of CA Unified Self-Service needs improvement."

More Clarity SM cons

Pricing and Cost Advice

"It is not too expensive, but there are many tools available in the market that can provide the same functionality at a cheaper price."

"Automation Anywhere's price is considerably better than UiPath's."

"It is the most economically friendly and it provides you with a lot of functions."

"They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes."

"Including the AWS setup and everything per license, it costs us around $10,000 on an annual basis. I believe that is pretty reasonable considering the teams that we have."

"It is subscription-based. They have different schemes. The price depends on how you negotiate with the local partner or local representative in your country."

"It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is."

"Annually, we are paying almost one million reais."

More Automation Anywhere pricing and cost advice

"Our costs are well over $250,000."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"The solution is quite reasonable compared to other solutions in the market."

"Pricing is simple, as it’s per concurrent analysts."

"I think pricing of this model is suitable for growing corporations."

"I don't see anyone other than large companies being able to afford this system."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"The pricing is based on a subscription model."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

920,929 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Construction Company

20%

Comms Service Provider

12%

Manufacturing Company

Outsourcing Company

Financial Services Firm

20%

Outsourcing Company

16%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

Ask a question

Earn 20 points

Ask a question

Earn 20 points

Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs BMC FootPrints Service Core

Compared 16% of the time

BMC Helix ITSM vs BMC FootPrints Service Core

Compared 14% of the time

Rezolve.ai vs BMC FootPrints Service Core

Compared 11% of the time

Zendesk vs BMC FootPrints Service Core

Compared 4% of the time

Zoho Desk vs BMC FootPrints Service Core

Compared 2% of the time

More BMC FootPrints Service Core Competitors

Serviceaide ChangeGear vs Clarity SM

Compared 12% of the time

JIRA Service Management vs Clarity SM

Compared 9% of the time

ServiceNow vs Clarity SM

Compared 9% of the time

BMC Helix ITSM vs Clarity SM

Compared 5% of the time

Spiceworks vs Clarity SM

Compared 4% of the time

More Clarity SM Competitors

Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

IT Service Management (ITSM)

October 2026

Download BMC FootPrints Service Core product report

Buyer's Guide

Clarity SM

November 2026

Download Clarity SM product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

FootPrints Service Core

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

Broadcom

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC FootPrints Service Core is a comprehensive tool that aids in incident, problem, and change management while offering customizable views and integration options.

Valued for its customizable home views and flexible database relations, BMC FootPrints Service Core excels in stability and responsive technical support. With capabilities for email automation, survey integration, and report creation, it enhances IT service management and business process efficiency. The solution supports ticket status updates with minimal downtime and accommodates multiple administrators across workspaces. Pink Elephant certification and smart IT features broaden its appeal for IT departments.

What are the key features of BMC FootPrints Service Core?

Incident Management: Tracks and resolves service desk tickets efficiently.
Problem Management: Identifies and mitigates underlying issues to prevent recurrence.
Change Management: Helps assess and handle changes seamlessly in the environment.
Customizable Views: Offers tailored dashboards for user-specific information.
Email Automation: Facilitates swift communication and response handling.

What benefits or ROI should users look for in reviews?

Stable Performance: Ensures reliable operation for consistent IT services.
Responsive Support: Provides timely technical assistance to resolve issues.
Administrative Flexibility: Allows versatile control across different workspaces.

In industries like IT services and HR, BMC FootPrints Service Core supports managing service desk tickets, tracking assets, and resolving issues in network, infrastructure, and software areas. Its functionalities also extend to HR issue tracking, service requests, and contract management, facilitating both on-premises deployments and ITIL process implementations such as Service Request and Service Catalog Management.

BMC Helix

Clarity SM stands out as a comprehensive IT service management solution, notable for its wide range of features including service catalog integration and robust change management capabilities, making it a valuable choice for enterprises seeking to streamline their IT operations.

Clarity SM is designed to enhance IT processes through its advanced availability architecture and seamless integration with CA platforms. It offers a powerful configuration management database and process automation, significantly improving IT efficiency. Despite its strengths, it faces challenges such as integration costs, scalability issues, complex workflows, and outdated documentation. Enterprises employ Clarity SM for incident and problem management, leveraging customization for knowledge management and CMDB applications in diverse environments.

What are the key features of Clarity SM?

Integrated Service Catalog: Smooth handling of service requests through a unified platform.
Flexibility and Customization: Tailors to specific enterprise needs while balancing control.
Advanced Availability Architecture: Ensures high uptime and reliability.
User-Friendly Interface: Simplifies operations with an intuitive design.
Strong Incident and Change Management: Streamlines processes to manage IT changes effectively.

What benefits and ROI can users expect from Clarity SM?

Enhanced Customer Service: Improved user interactions and service delivery.
Increased Efficiency: Automation and integration reduce time and effort in IT operations.
Customizable Solutions: Adaptability to meet unique business requirements.
Seamless Integration: Works well with other CA platforms to unify IT processes.

In healthcare, Clarity SM aids in managing patient data and ensuring service reliability. Retailers utilize it for IT incident management across multiple outlets, reducing downtime. Financial institutions benefit from its auditing and compliance features to maintain secure operations. Each industry tailors Clarity SM capabilities to meet specific IT challenges and goals.

Broadcom

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Cast & Crew

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Buyer's Guide

BMC FootPrints Service Core vs. Clarity SM

November 2026

Free Report: BMC FootPrints Service Core vs. Clarity SM

Find out what your peers are saying about BMC FootPrints Service Core vs. Clarity SM and other solutions. Updated: November 2026.

DOWNLOAD NOW

920,929 professionals have used our research since 2012.

See our BMC FootPrints Service Core vs. Clarity SM report.

See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.