BMC FootPrints Service Core Reviews

Users found BMC FootPrints Service Core's pricing competitive, positioned below Remedy within BMC's product line. Costs can exceed $250,000, but are generally considered reasonable compared to alternatives. Licensing involves a perpetual license with an annual support fee, with pricing based on the number of agents or technicians. Customer access is free, while agent or technician services are determined by the license scope. Some users utilize only a standard license.

• "The licensing for FootPrints is a perpetual license with an annual support fee."
• "This solution has good pricing."
• "Our costs are well over $250,000."

BMC FootPrints Service Core is used for asset management, internal and external service tickets, change management workflows, and contract management. Companies use it for help desk problem tickets, service requests, IT support, and ITSM. The tool aids in managing network, infrastructure, software, and ERP issues. It supports HR issues, facilitates Service Request Management, and streamlines business processes. Users leverage its ITIL processes, including change, incident, and configuration management, with on-premise deployment models.

Customer service for BMC FootPrints Service Core is described as high-level, with timely resolution of configuration issues. Technical support receives positive feedback for responsiveness and effective problem-solving, including environment recreation for troubleshooting. While service delivery response varies, many find technical support satisfactory, including those with premier and partner-level agreements. Multiple users commend the support for its efficiency and quick response times, often rating it highly on a satisfaction scale.

Users find BMC FootPrints Service Core's initial setup varied. Some describe it as complex, needing careful documentation and months of preparation. Others find it straightforward, achievable within a day, and appreciate its ease of integration via SOAP or API. The system demands two main servers and offers simple upgrade processes. Training renders ongoing maintenance uncomplicated. BMC's flexibility allows adaptation to specific processes, highlighting both the complexity and ease experienced by different users.

BMC FootPrints Service Core is perceived as scalable, customizable, and suitable for large organizations. Users note its ability to support numerous platforms and employees, especially in regions like Australasia. Some have expressed satisfaction with its performance on mainframes, while others suggest improvements in package offerings and customizability. Despite varying perspectives on its granularity, many agree on its capability to handle large user bases efficiently.

Users report that BMC FootPrints Service Core is generally stable. Some mention occasional adjustments, such as restarting Tomcat services, while others note it depends on system configuration. Without configuration issues, stability remains strong. Clients, including hospitals and telecom companies, experience consistent performance with no disruptions. Even with past upgrade challenges, users consider it as stable as similar applications. They express no significant concerns, seeking only improvements in workflow and intuitiveness.