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BMC FootPrints Service Core vs IFS Cloud Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC FootPrints Service Core
Ranking in Help Desk Software
30th
Ranking in IT Service Management (ITSM)
26th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
No ranking in other categories
IFS Cloud Platform
Ranking in Help Desk Software
22nd
Ranking in IT Service Management (ITSM)
18th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM (32nd), Customer Experience Management (10th), Field Service Management (2nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (13th), IT Asset Management (13th), License Management (2nd)
 

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 1.4%, up from 0.6% compared to the previous year. The mindshare of IFS Cloud Platform is 2.0%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software Mindshare Distribution
ProductMindshare (%)
IFS Cloud Platform2.0%
BMC FootPrints Service Core1.4%
Other96.6%
Help Desk Software
 

Featured Reviews

reviewer1765752 - PeerSpot reviewer
System Engineer at a manufacturing company with 51-200 employees
A flexible, comprehensive, integrated IT service and asset management platform with good technical support
We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…
Thangaraj Ramasamy - PeerSpot reviewer
Consultant at Arcwide
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"Now all IT related issues, problems, changes and even projects are more controlled using Footprints."
"We can track issues easier and run reports on issues to see if there are patterns."
"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."
"This is certainly a solution that I recommend for big enterprise."
"It is stable and its technical support is good and quick."
"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"The most valuable feature is the distribution module."
"Individual user profiles that can be configured as templates to minimize data entry."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"A high level of ERP can be handled in IFS."
"The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up them."
"IFS Applications is very user-friendly and easy to deploy, and it's suitable for small and medium enterprises."
"The solution is very good."
 

Cons

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"The mobile version of this product does not support asset management."
"Sometimes it is difficult to make the application do exactly what you need."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"The integration is a bit complex, and post-implementation support services need to be improved."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"Customization can only be done by IFS and not by the clients themselves."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"However, if we had any bids with the other products Assyst unfortunately would have lost the bids."
"We have had an issue that we don't get proper after-sale service when we get technical glitches."
 

Pricing and Cost Advice

"Our costs are well over $250,000."
"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
"The licensing for FootPrints is a perpetual license with an annual support fee."
"This solution has good pricing."
"There are varying license levels that you can purchase."
"Licensing is on an annual basis, with no additional costs."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
"There's an additional yearly cost for support."
"The product is reasonably priced."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
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Top Industries

By visitors reading reviews
Construction Company
17%
Outsourcing Company
9%
Manufacturing Company
9%
Healthcare Company
7%
Manufacturing Company
13%
Computer Software Company
9%
Construction Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise10
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
What is your primary use case for IFS Applications?
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
 

Also Known As

FootPrints Service Core
IFS Applications, Assyst, IFS Cloud
 

Overview

 

Sample Customers

Cast & Crew
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Find out what your peers are saying about BMC FootPrints Service Core vs. IFS Cloud Platform and other solutions. Updated: May 2026.
893,221 professionals have used our research since 2012.