Ivanti Neurons for ITSM and BMC FootPrints Service Core are prominent competitors in the IT service management arena. Ivanti has an edge due to its innovative pricing approach and effective support, while BMC leverages its comprehensive feature offerings.
Features: Ivanti Neurons for ITSM offers automated workflows, AI analytics for proactive management, and cloud-native functionalities enhancing productivity. BMC FootPrints Service Core provides strong customization tools, extensive asset management, and a robust relational database that allows linking of items for history and audit trails.
Room for Improvement: Ivanti could enhance its feature set depth and customization flexibility, expand asset management capabilities, and integrate better third-party connections. BMC might improve ease of use, reduce complexity in setup processes, and offer more intuitive interfaces for non-technical users.
Ease of Deployment and Customer Service: Ivanti Neurons for ITSM ensures easy cloud deployment and reliable customer service that is responsive to queries. BMC FootPrints offers flexible deployment choices, including on-premise, supported by in-depth customer interactions ensuring robust support.
Pricing and ROI: Ivanti Neurons for ITSM stands out with competitive pricing, promising swift returns on investment through efficiency. BMC FootPrints, though possibly requiring a larger initial investment, offers strong ROI from its feature-rich environment, suiting those seeking comprehensive solutions.
| Product | Market Share (%) |
|---|---|
| Ivanti Neurons for ITSM | 2.2% |
| BMC FootPrints Service Core | 1.5% |
| Other | 96.3% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
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