BMC FootPrints Service Core vs Ivanti Neurons for ITSM comparison

BMC and Ivanti are both solutions in the Help Desk Software category. BMC is ranked #30, while Ivanti is ranked #10 with an average rating of 8.0. BMC holds a 1.2% mindshare in HDS, compared to Ivanti’s 2.1% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 92% of Ivanti users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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443 Comparison Views

90% willing to recommend

Ivanti Neurons for ITSM

Read 17 Ivanti Neurons for ITSM reviews

1,176 Views
929 Comparison Views

92% willing to recommend

BMC FootPrints Service Core

Ivanti Neurons for ITSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and BMC FootPrints Service Core are prominent competitors in the IT service management arena. Ivanti has an edge due to its innovative pricing approach and effective support, while BMC leverages its comprehensive feature offerings.

Features: Ivanti Neurons for ITSM offers automated workflows, AI analytics for proactive management, and cloud-native functionalities enhancing productivity. BMC FootPrints Service Core provides strong customization tools, extensive asset management, and a robust relational database that allows linking of items for history and audit trails.

Room for Improvement: Ivanti could enhance its feature set depth and customization flexibility, expand asset management capabilities, and integrate better third-party connections. BMC might improve ease of use, reduce complexity in setup processes, and offer more intuitive interfaces for non-technical users.

Ease of Deployment and Customer Service: Ivanti Neurons for ITSM ensures easy cloud deployment and reliable customer service that is responsive to queries. BMC FootPrints offers flexible deployment choices, including on-premise, supported by in-depth customer interactions ensuring robust support.

Pricing and ROI: Ivanti Neurons for ITSM stands out with competitive pricing, promising swift returns on investment through efficiency. BMC FootPrints, though possibly requiring a larger initial investment, offers strong ROI from its feature-rich environment, suiting those seeking comprehensive solutions.

To learn more, read our detailed BMC FootPrints Service Core vs. Ivanti Neurons for ITSM Report (Updated: September 2025).

Buyer's Guide

BMC FootPrints Service Core vs. Ivanti Neurons for ITSM

September 2025

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Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

30th

Ranking in IT Service Management (ITSM)

31st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Ivanti Neurons for ITSM

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 1.2%, up from 0.5% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Ivanti Neurons for ITSM	2.1%
BMC FootPrints Service Core	1.2%
Other	96.7%

Help Desk Software

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Rajat_Srivastava

Manager - Technical Support at Persistent Systems

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"Technical support is good."

"Ability to auto-generate email messages, process email messages, and approvals."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"This product solidly handles incident management, problem management, and change management."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

More BMC FootPrints Service Core pros

"The solution is easy to use and has a user-friendly interface"

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."

"Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

More Ivanti Neurons for ITSM pros

Cons

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The pricing could be a little lower and the product should cover more iTel versions."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The mobile version of this product does not support asset management."

More BMC FootPrints Service Core cons

"Configuration requirements are extensive, even in basic Service Desk processes."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"Support needs improvement in terms of responsiveness and timeliness."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"There's a lack of integration with other products. This needs to be improved."

More Ivanti Neurons for ITSM cons

Pricing and Cost Advice

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The price is on the higher side. The support is included in the standard licensing fees."

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

11%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	6

Questions from the Community

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What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

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What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

See all answers

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Compared 7% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

September 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Ivanti Neurons for ITSM

September 2025

Download Ivanti Neurons for ITSM product report

Also Known As

FootPrints Service Core

HEAT Service Management

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sample Customers

Cast & Crew

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

BMC FootPrints Service Core vs. Ivanti Neurons for ITSM

September 2025

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