The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
Primarily, I believe the focus lies on discovery, workflow configuration, and automation.
The solution's installation depends on its customization. It is easy.
Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation.
It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable.
It is easy to set up.
HEAT Service Management is good for asset and service desk management. It is the focal point for this solution.
The solution is easy to use and has a user-friendly interface
The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.
This is an excellent alternative to ServiceNow for smaller companies.