The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.
Ivanti Neurons for ITSM provides a comprehensive suite for automation, integration, and service management. With AI-driven hyper-automation and flexible self-service, it streamlines ticketing and incident management, enhancing productivity with efficient device management across different platforms.Ivanti Neurons for ITSM is a dynamic platform designed for IT service management, offering robust features like hyper-automation and AI-enhanced functionalities. With a powerful service catalog,...
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
Primarily, I believe the focus lies on discovery, workflow configuration, and automation.
The solution's installation depends on its customization. It is easy.
Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation.
It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable.
It is easy to set up.
HEAT Service Management is good for asset and service desk management. It is the focal point for this solution.
The solution is easy to use and has a user-friendly interface
The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.
This is an excellent alternative to ServiceNow for smaller companies.