Ivanti Neurons for ITSM and Cherwell Service Management are both IT service management solutions focused on enhancing service delivery. Ivanti Neurons for ITSM is perceived to have an edge due to competitive pricing and customer support satisfaction, while Cherwell is seen as a stronger choice for those requiring robust features.
Features: Ivanti Neurons for ITSM is equipped with AI-driven ticket automation, proactive service resolutions, and a user-friendly interface. Cherwell Service Management offers highly customizable workflows, strong integration capabilities with third-party solutions, and a comprehensive service catalog management system.
Room for Improvement: Ivanti Neurons for ITSM could enhance its customization options further, expand third-party integrations, and improve its reporting capabilities. Cherwell Service Management could work on simplifying its setup process, speeding up its customer service responsiveness, and reducing the overall complexity of configuration options.
Ease of Deployment and Customer Service: Both Ivanti and Cherwell offer cloud and on-premise deployment. Ivanti is noted for simpler and faster deployment, reducing potential downtime. In contrast, Cherwell's deployment is more comprehensive, often requiring more expertise. Ivanti's customer service is quick and responsive, while Cherwell provides detailed but slower support.
Pricing and ROI: Ivanti Neurons for ITSM is competitively priced, offering a promising ROI through its automation features and reduced manual interventions. Cherwell's higher setup costs reflect its more extensive feature set and customization capabilities, providing an adequate ROI for large-scale implementations requiring detailed customization.
| Product | Market Share (%) |
|---|---|
| Ivanti Neurons for ITSM | 2.1% |
| Cherwell Service Management | 1.6% |
| Other | 96.3% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
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