Everything in Ivanti Neurons for ITSM is excellent, and they are doing their best.
Ivanti Neurons for ITSM is praised for AI hyper-automation and ease of installation but faces challenges such as poor non-Windows OS patching and extensive configuration needs. While its change request management and cost-effectiveness rival ServiceNow, integration with other platforms is lacking. Though technical support is highly rated, responsiveness and timeliness require improvement. Considered a stable option, Ivanti Neurons necessitates professional services due to insufficient support for complex setups.
