Ivanti Neurons for ITSM and Freshservice compete in the IT service management sector. Freshservice is preferred due to its comprehensive features, justifying its cost.
Features: Ivanti Neurons for ITSM supports automation, integrates with existing systems, and provides extensive tools for IT service management. Freshservice offers an intuitive setup, efficient incident management, and strong reporting features.
Room for Improvement: Ivanti Neurons could benefit from simplifying its customization process, enhancing user interface intuitiveness, and reducing integration complexities with third-party solutions. Freshservice may improve by expanding its customization options, increasing scalability for larger enterprises, and incorporating more advanced AI-driven automation.
Ease of Deployment and Customer Service: Ivanti Neurons for ITSM can demand a complex and customized deployment. In contrast, Freshservice provides a simple deployment process with robust customer service, appealing to organizations seeking quick implementation.
Pricing and ROI: Ivanti Neurons for ITSM is competitively priced with appealing initial setup costs and promises good ROI with its capabilities. Freshservice, though potentially more costly initially, offers a higher perceived ROI due to its user-friendliness and efficient features, enabling rapid IT optimization.
| Product | Market Share (%) |
|---|---|
| Freshservice | 4.6% |
| Ivanti Neurons for ITSM | 2.4% |
| Other | 93.0% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 5 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
