IFS Cloud Platform vs Ivanti Neurons for ITSM comparison

IFS and Ivanti are both solutions in the Help Desk Software category. IFS is ranked #22 with an average rating of 6.5, while Ivanti is ranked #12 with an average rating of 8.3. IFS holds a 2.0% mindshare in HDS, compared to Ivanti’s 1.9% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 92% of Ivanti users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

8,816 Views
1,675 Comparison Views

87% willing to recommend

Ivanti Neurons for ITSM

Read 18 Ivanti Neurons for ITSM reviews

2,439 Views
2,049 Comparison Views

92% willing to recommend

IFS Cloud Platform

Ivanti Neurons for ITSM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Ivanti Neurons for ITSM are major players in the IT management sector. IFS Cloud often receives accolades for its comprehensive features and user satisfaction, particularly for complex business needs, while Ivanti is highly regarded for IT service management capabilities and automation, making it a favorite among ITSM-centric organizations.

Features: IFS Cloud Platform offers a robust pricing matrix that supports complex pricing strategies tailored to individual client needs, maximizing profits. Its warehouse functionality allows seamless operations across multiple businesses in a shared environment. Additionally, IFS's architecture provides easy integration with enterprise software. On the other hand, Ivanti Neurons for ITSM features advanced service management with automated workflows and a strong CMDB integration. It is designed for centralized IT service management with a powerful service view CMDB.

Room for Improvement: IFS Cloud Platform users have identified the need for improved usability, more flexible customization, easier reporting, and enhanced integration with emerging technologies like IoT. Ivanti Neurons for ITSM could improve by simplifying its interface, enhancing self-service customization, and expanding integration opportunities with other vendors.

Ease of Deployment and Customer Service: IFS Cloud Platform provides a range of deployment options, including on-premises, hybrid, and public cloud settings. Its user-led technical support, however, would benefit from faster response times and better documentation. Ivanti Neurons for ITSM offers flexible deployment choices and is known for its excellent technical support, providing streamlined assistance for clients needing configuration and advice.

Pricing and ROI: IFS Cloud Platform offers competitive pricing options based on company size and needs, yielding significant ROI despite the requirement for a comprehensive cost agreement upfront. Ivanti Neurons for ITSM operates on a subscription model that is appealing to larger organizations through custom service bundles, although the upfront costs may be challenging for smaller businesses. Ivanti's pricing balances affordability with advanced features, offering attractive ROI over time.

To learn more, read our detailed IFS Cloud Platform vs. Ivanti Neurons for ITSM Report (Updated: May 2026).

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

May 2026

Download the complete report

Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.1

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

4.8

Ivanti Neurons for ITSM increased ROI with improved First Call Close rates and time savings due to effective workflows and reporting.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

For more quotes and insights, download the Ivanti Neurons for ITSM report

Customer Service

Sentiment score

5.7

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

7.3

Ivanti Neurons for ITSM is praised for technical support, timely updates, and effective problem-solving despite minor response delay concerns.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

Ivanti is very responsive and releases new features and updates in a timely manner.

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

For more quotes and insights, download the Ivanti Neurons for ITSM report

Scalability Issues

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

7.9

Ivanti Neurons for ITSM offers excellent scalability and adaptability for organizations of all sizes, with seamless integration and stability.

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

For more quotes and insights, download the Ivanti Neurons for ITSM report

Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

7.3

Ivanti Neurons for ITSM is reliable but occasionally faces issues like caching, response speed, and browser compatibility challenges.

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

I would rate the stability from one to ten as a nine.

reviewer2809476

Technical Account Manager at a computer software company with 11-50 employees

For more quotes and insights, download the Ivanti Neurons for ITSM report

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Ivanti Neurons for ITSM needs improvement in support, customization, integration, UI, AI, pricing, training, and documentation.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

There could be an improvement in the ability to easily integrate other systems without extensive development.

Anoir LOUHICHI

Consultant ITSM at Easydesk

Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices.

reviewer2809476

Technical Account Manager at a computer software company with 11-50 employees

For more quotes and insights, download the Ivanti Neurons for ITSM report

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Ivanti Neurons for ITSM is cost-effective, subscription-based, with user licenses based on IT analysts, plus optional professional services.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

I think the pricing aspect is cost-efficient.

reviewer2809476

Technical Account Manager at a computer software company with 11-50 employees

For more quotes and insights, download the Ivanti Neurons for ITSM report

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Ivanti Neurons for ITSM enhances service delivery with AI-driven automation, integrations, and robust management features for operational efficiency.

Thangaraj Ramasamy

Consultant at Arcwide

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

Anoir LOUHICHI

Consultant ITSM at Easydesk

The ease of use is a significant advantage because it covers Windows, Mac OS, iOS, and Android, so I can operate and manage devices all from the same console.

reviewer2809476

Technical Account Manager at a computer software company with 11-50 employees

The ticketing system is also highly effective for our operational needs.

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

For more quotes and insights, download the Ivanti Neurons for ITSM report

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

18th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (32nd), Customer Experience Management (10th), Field Service Management (2nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (13th), IT Asset Management (13th), License Management (2nd)

Ivanti Neurons for ITSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 2.0%, up from 1.7% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 1.9%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Ivanti Neurons for ITSM	1.9%
IFS Cloud Platform	2.0%
Other	96.1%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

Read full review

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

893,244 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

13%

Computer Software Company

Construction Company

Financial Services Firm

Manufacturing Company

11%

Financial Services Firm

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

I think the pricing aspect is cost-efficient.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.

See all answers

What is your primary use case for Ivanti Neurons for ITSM?

I use this product for patch management, remote access, and endpoint control.

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 7% of the time

IBM Maximo vs IFS Cloud Platform

Compared 4% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 4% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 3% of the time

More IFS Cloud Platform Competitors

ServiceNow vs Ivanti Neurons for ITSM

Compared 13% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 7% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 6% of the time

Cherwell Service Management vs Ivanti Neurons for ITSM

Compared 5% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 5% of the time

More Ivanti Neurons for ITSM Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

May 2026

Download IFS Cloud Platform product report

Buyer's Guide

Ivanti Neurons for ITSM

May 2026

Download Ivanti Neurons for ITSM product report

Also Known As

IFS Applications, Assyst, IFS Cloud

HEAT Service Management

Overview

IFS Cloud Platform offers a modern, adaptable enterprise management tool with a user-friendly design, providing seamless integration and customizable modules for efficient operations.

IFS Cloud Platform streamlines enterprise processes through its cloud-based architecture, favoring adaptability and swift updates. It supports industry standards and offers deep analytics and flexible customization, benefiting industries like aerospace, defense, and manufacturing. Despite needing enhancements in documentation, mobile compatibility, and reporting tools, it remains a viable choice for comprehensive ERP applications in finance, HR, and supply chain management. Integration with systems such as Azure and NetSuite further optimizes manufacturing schedules.

What are the key features of IFS Cloud Platform?

Modern Design: Offers an intuitive interface.
REST APIs: Enables seamless integration.
Customizable Modules: Enhances finance and service management.
Analytics: Provides deep insights into operations.
Cloud-Based: Ensures quick updates and adaptability.
Industry Standards: Supports service-oriented architecture.

What benefits or ROI should be considered in reviews?

Increased Efficiency: Streamlines enterprise management.
Enhanced Connectivity: Facilitates system integration.
Flexibility: Customizable to business needs.
Improved Operations: Optimizes schedules and resources.
Cost-Effectiveness: Competitive in enterprise solutions.

In aerospace and defense, IFS Cloud Platform assists with planning and scheduling, while in manufacturing, it manages inventory and service management efficiently. Companies implement it for ERP applications across finance, HR, and supply chain, integrating with Azure and NetSuite to enhance IT service management and project-based scenarios, leveraging its AI-driven PSO component.

IFS

Ivanti Neurons for ITSM provides a comprehensive suite for automation, integration, and service management. With AI-driven hyper-automation and flexible self-service, it streamlines ticketing and incident management, enhancing productivity with efficient device management across different platforms.

Ivanti Neurons for ITSM is a dynamic platform designed for IT service management, offering robust features like hyper-automation and AI-enhanced functionalities. With a powerful service catalog, seamless patch and asset management, and advanced incident handling capabilities, it caters to diverse operational needs. Its intuitive interface supports device management across platforms, enhancing productivity through automatic updates. While valuable for its cost-effectiveness and stability, users note areas for improvement, particularly in non-Windows patching, integration versatility, and regional support.

What are the key features?

Hyper-Automation: Leverages AI for efficient task automation and problem-solving.
Service Catalog: Provides a diverse range of predefined service templates for easy access.
Incident Management: Streamlines ticket handling and resolution processes.
Patch Management: Enhances system security with automated patch deployment.
Cloud Neurons: Offers productivity tools with automatic updates to services.

Which benefits do customers look for?

Cost-Effectiveness: Provides stable and affordable service management solutions.
Enhanced Productivity: Increases efficiency with automated processes and updates.
Ease of Use: Facilitates device management with an intuitive interface across platforms.
Flexibility: Adapts to different organizational configurations and needs.

Ivanti Neurons for ITSM is widely implemented across service desks as an ITIL 4-certified system, supporting workflows like server patching, remote access, and incident handling. It aids digital transformation in HR and finance, being user-friendly for end-users while allowing deep configurability for managers. Key sectors benefiting include IT, HR, and finance, where it supports task-specific needs with specialized functionalities.

Ivanti

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

May 2026

Free Report: IFS Cloud Platform vs. Ivanti Neurons for ITSM

Find out what your peers are saying about IFS Cloud Platform vs. Ivanti Neurons for ITSM and other solutions. Updated: May 2026.

DOWNLOAD NOW

893,244 professionals have used our research since 2012.

See our IFS Cloud Platform vs. Ivanti Neurons for ITSM report.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.