Clarity SM and Ivanti Neurons for ITSM compete in the IT service management category. Ivanti Neurons for ITSM appears to have the upper hand with strong integration capabilities and positive customer support reviews.
Features: Clarity SM provides extensive customization with SLM tools, allowing integration of various IT processes in a single platform. It offers flexibility for diverse environments and comprehensive service management. Ivanti Neurons for ITSM is noted for its simplicity and integration capabilities with third-party services, along with efficient ticketing and asset management solutions.
Room for Improvement: Clarity SM has an outdated user interface and limited scalability, with complaints about system complexity and integration challenges increasing costs and time. Ivanti Neurons for ITSM requires enhancements in its user interface and customization options, with challenges in integrating with ERP systems and communication tools.
Ease of Deployment and Customer Service: Clarity SM offers on-premises deployment but encounters criticism for slow customer service and technical support. Ivanti Neurons for ITSM provides hybrid and on-premises deployment with generally positive feedback on customer support, indicating higher satisfaction.
Pricing and ROI: Clarity SM is considered expensive for SMEs due to its licensing model based on service-level metrics, though flexible for large enterprises. Ivanti Neurons for ITSM's subscription model is more affordable for smaller organizations, attracting those switching from higher-cost solutions like ServiceNow, with competitive pricing appealing to cost-conscious companies.
Ivanti is very responsive and releases new features and updates in a timely manner.
I would rate the stability from one to ten as a nine.
There could be an improvement in the ability to easily integrate other systems without extensive development.
Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices.
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
I think the pricing aspect is cost-efficient.
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
I like the patch management side of things in this solution. You can set deployment rings so patches are rolled out in phases rather than hitting everyone at once, which reduces risk.
| Product | Mindshare (%) |
|---|---|
| Ivanti Neurons for ITSM | 1.9% |
| Clarity SM | 2.0% |
| Other | 96.1% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
Clarity SM stands out as a comprehensive IT service management solution, notable for its wide range of features including service catalog integration and robust change management capabilities, making it a valuable choice for enterprises seeking to streamline their IT operations.
Clarity SM is designed to enhance IT processes through its advanced availability architecture and seamless integration with CA platforms. It offers a powerful configuration management database and process automation, significantly improving IT efficiency. Despite its strengths, it faces challenges such as integration costs, scalability issues, complex workflows, and outdated documentation. Enterprises employ Clarity SM for incident and problem management, leveraging customization for knowledge management and CMDB applications in diverse environments.
What are the key features of Clarity SM?In healthcare, Clarity SM aids in managing patient data and ensuring service reliability. Retailers utilize it for IT incident management across multiple outlets, reducing downtime. Financial institutions benefit from its auditing and compliance features to maintain secure operations. Each industry tailors Clarity SM capabilities to meet specific IT challenges and goals.
Ivanti Neurons for ITSM provides a comprehensive suite for automation, integration, and service management. With AI-driven hyper-automation and flexible self-service, it streamlines ticketing and incident management, enhancing productivity with efficient device management across different platforms.
Ivanti Neurons for ITSM is a dynamic platform designed for IT service management, offering robust features like hyper-automation and AI-enhanced functionalities. With a powerful service catalog, seamless patch and asset management, and advanced incident handling capabilities, it caters to diverse operational needs. Its intuitive interface supports device management across platforms, enhancing productivity through automatic updates. While valuable for its cost-effectiveness and stability, users note areas for improvement, particularly in non-Windows patching, integration versatility, and regional support.
What are the key features?Ivanti Neurons for ITSM is widely implemented across service desks as an ITIL 4-certified system, supporting workflows like server patching, remote access, and incident handling. It aids digital transformation in HR and finance, being user-friendly for end-users while allowing deep configurability for managers. Key sectors benefiting include IT, HR, and finance, where it supports task-specific needs with specialized functionalities.
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