Ivanti Neurons for ITSM vs NinjaOne comparison

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Ivanti Neurons for ITSM

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and NinjaOne are competing solutions in the IT service management and remote monitoring category. NinjaOne appears to have the upper hand due to its stronger data support for efficient integration, making it more appealing despite Ivanti's perceived pricing and support advantages.

Features: Ivanti Neurons for ITSM offers extensive automation capabilities, asset management, and enterprise-level functionality. NinjaOne provides robust remote monitoring, patch management, and automation tailored for MSPs and smaller IT environments, with a streamlined feature set for efficiency.

Room for Improvement: Ivanti could improve its deployment speed and simplify its systems for smaller businesses. More clarity in price structure could also benefit users. NinjaOne could enhance its network device monitoring, refine patch management configurations, and provide more robust integration options with third-party tools.

Ease of Deployment and Customer Service: NinjaOne's deployment is quick and simple, with supportive customer service for smooth transitions. Ivanti requires a more strategic deployment plan but offers tailored support for larger organizations, favoring businesses looking for straightforward implementation.

Pricing and ROI: Ivanti Neurons for ITSM has a higher initial cost but potentially offers greater ROI through long-term IT management. NinjaOne presents a more competitive pricing structure, providing faster ROI due to its streamlined operations, appealing to cost-conscious businesses.

To learn more, read our detailed Ivanti Neurons for ITSM vs. NinjaOne Report (Updated: April 2026).

Ivanti Neurons for ITSM vs. NinjaOne

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.8

Ivanti Neurons for ITSM increased ROI with improved First Call Close rates and time savings due to effective workflows and reporting.

Sentiment score

6.7

Organizations save costs and time with NinjaOne, improving productivity and efficiency with ROI typically in six months.

No quotes available

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NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

Time-wise, it is probably saving the service desk a day a week.

PeterMurphy

Head of Technology Operations at Codi Group

We saved money because we were able to consolidate three different tools into one.

reviewer2805150

IT Director at a financial services firm with 10,001+ employees

Customer Service

Sentiment score

7.3

Ivanti Neurons for ITSM is praised for technical support, timely updates, and effective problem-solving despite minor response delay concerns.

Sentiment score

7.2

NinjaOne offers effective customer service with some response time issues, achieving high ratings despite limited 24/7 availability.

Ivanti is very responsive and releases new features and updates in a timely manner.

For more quotes and insights, download the Ivanti Neurons for ITSM report

Manager - Technical Support at a tech vendor with 10,001+ employees

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Cloud Consultant at i-Community AG

The customer support at NinjaOne is excellent, rated ten out of ten.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

Customer support from NinjaOne is excellent.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Scalability Issues

Sentiment score

7.9

Ivanti Neurons for ITSM offers excellent scalability and adaptability for organizations of all sizes, with seamless integration and stability.

Sentiment score

8.2

NinjaOne is scalable and flexible, suitable for various enterprise sizes, praised for adaptability despite cost concerns for smaller setups.

No quotes available

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I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

We easily install the agent on new servers and can create scripts to automate agent installation.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.

PeterMurphy

Head of Technology Operations at Codi Group

For more quotes and insights, download the NinjaOne report

Stability Issues

Sentiment score

7.3

Ivanti Neurons for ITSM is reliable but occasionally faces issues like caching, response speed, and browser compatibility challenges.

Sentiment score

8.2

NinjaOne is highly stable, with frequent updates and minor issues, resulting in minimal reliability concerns and user satisfaction.

I would rate the stability from one to ten as a nine.

For more quotes and insights, download the Ivanti Neurons for ITSM report

Technical Account Manager at a computer software company with 11-50 employees

I would rate the stability a ten out of ten.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

In the two years I have used it, I have never experienced any downtime or reliability issues.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

NinjaOne is extremely stable.

reviewer2805150

IT Director at a financial services firm with 10,001+ employees

Room For Improvement

Ivanti Neurons for ITSM needs improvement in support, customization, integration, UI, AI, pricing, training, and documentation.

Users desire better software integration, advanced features, improved affordability, and enhanced Linux/macOS support for NinjaOne.

There could be an improvement in the ability to easily integrate other systems without extensive development.

Anoir LOUHICHI

Consultant ITSM at Easydesk

Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.

Manager - Technical Support at a tech vendor with 10,001+ employees

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices.

For more quotes and insights, download the Ivanti Neurons for ITSM report

Technical Account Manager at a computer software company with 11-50 employees

Security and reporting, including business intelligence tools, are adequate.

For more quotes and insights, download the NinjaOne report

Cloud Consultant at i-Community AG

NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Setup Cost

Ivanti Neurons for ITSM is cost-effective, subscription-based, with user licenses based on IT analysts, plus optional professional services.

Enterprise users find NinjaOne competitively priced, offering cost-effective value with bundled tools, though expenses vary by features and scale.

I think the pricing aspect is cost-efficient.

For more quotes and insights, download the Ivanti Neurons for ITSM report

Technical Account Manager at a computer software company with 11-50 employees

The pricing for NinjaOne is appropriate for small companies.

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

Courtney Mcclellan

IT Support at Team Trinet

Valuable Features

Ivanti Neurons for ITSM enhances service delivery with AI-driven automation, integrations, and robust management features for operational efficiency.

NinjaOne streamlines IT management with remote monitoring, automation, and security features, ideal for efficient, cost-effective infrastructure management.

The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

Anoir LOUHICHI

Consultant ITSM at Easydesk

What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.

Manager - Technical Support at a tech vendor with 10,001+ employees

I like the patch management side of things in this solution. You can set deployment rings so patches are rolled out in phases rather than hitting everyone at once, which reduces risk.

For more quotes and insights, download the Ivanti Neurons for ITSM report

Technical Account Manager at a computer software company with 11-50 employees

The software's automation tools have solved critical deployment problems for small businesses.

Cloud Consultant at i-Community AG

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

12th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in Help Desk Software

8th

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (10th), Server Monitoring (3rd), Remote Access (8th), Vulnerability Management (18th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (6th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), MSP Backup (1st), Unified Endpoint Management (UEM) (5th)

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of Ivanti Neurons for ITSM is 1.9%, down from 2.3% compared to the previous year. The mindshare of NinjaOne is 1.2%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
NinjaOne	1.2%
Ivanti Neurons for ITSM	1.9%
Other	96.9%

Help Desk Software

Featured Reviews

Has helped streamline ticketing and change management while offering clear documentation support

Manager - Technical Support at a tech vendor with 10,001+ employees

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

Computer Software Company

Healthcare Company

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

I think the pricing aspect is cost-efficient.

What needs improvement with Ivanti Neurons for ITSM?

Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.

What is your primary use case for Ivanti Neurons for ITSM?

I use this product for patch management, remote access, and endpoint control.

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

What needs improvement with NinjaOne?

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

What is your primary use case for NinjaOne?

My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...

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Product Reports

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Ivanti Neurons for ITSM

May 2026

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April 2026

Also Known As

HEAT Service Management

No data available

Overview

Ivanti Neurons for ITSM provides a comprehensive suite for automation, integration, and service management. With AI-driven hyper-automation and flexible self-service, it streamlines ticketing and incident management, enhancing productivity with efficient device management across different platforms.

Ivanti Neurons for ITSM is a dynamic platform designed for IT service management, offering robust features like hyper-automation and AI-enhanced functionalities. With a powerful service catalog, seamless patch and asset management, and advanced incident handling capabilities, it caters to diverse operational needs. Its intuitive interface supports device management across platforms, enhancing productivity through automatic updates. While valuable for its cost-effectiveness and stability, users note areas for improvement, particularly in non-Windows patching, integration versatility, and regional support.

What are the key features?

Hyper-Automation: Leverages AI for efficient task automation and problem-solving.
Service Catalog: Provides a diverse range of predefined service templates for easy access.
Incident Management: Streamlines ticket handling and resolution processes.
Patch Management: Enhances system security with automated patch deployment.
Cloud Neurons: Offers productivity tools with automatic updates to services.

Which benefits do customers look for?

Cost-Effectiveness: Provides stable and affordable service management solutions.
Enhanced Productivity: Increases efficiency with automated processes and updates.
Ease of Use: Facilitates device management with an intuitive interface across platforms.
Flexibility: Adapts to different organizational configurations and needs.

Ivanti Neurons for ITSM is widely implemented across service desks as an ITIL 4-certified system, supporting workflows like server patching, remote access, and incident handling. It aids digital transformation in HR and finance, being user-friendly for end-users while allowing deep configurability for managers. Key sectors benefiting include IT, HR, and finance, where it supports task-specific needs with specialized functionalities.

Ivanti

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Status Pros, Mitchell and Company