

Dynatrace and BMC Helix Operations Management with AIOps compete in the IT operations management and performance monitoring category. Dynatrace seems to have an advantage with its ease of setup and advanced tracking capabilities, while BMC Helix stands out due to its AI-driven features and strong integration capabilities.
Features: Dynatrace is known for its flexibility and dynamic reporting capabilities, along with strong support. It is easy to set up, requires minimal administration, and continuously grows with new capabilities. Users value its comprehensive dashboard, real-time user traffic monitoring, and advanced tracking and tracing functionalities. BMC Helix Operations Management with AIOps is praised for its advanced AI-driven features, robust integration capabilities, and the ability to enhance operational insights while predicting issues proactively.
Room for Improvement: Dynatrace users find complexities in pricing and licensing and suggest that network reporting and configuration could be more intuitive. A desire for cost-effective solutions is also mentioned. BMC Helix Operations Management could benefit from more transparent pricing and enhanced out-of-the-box analytics despite its strong AI features.
Ease of Deployment and Customer Service: Dynatrace offers versatile deployment options across on-premises and cloud environments. While its customer service receives mixed reviews, technical support is excellent for some users but slower for others. BMC Helix Operations Management emphasizes responsive customer service, supporting hybrid and cloud deployments, though it occasionally faces challenges with immediate support delivery based on user feedback.
Pricing and ROI: Dynatrace is often seen as costly but provides a robust feature set justifying the investment, although it could benefit from more straightforward licensing models. It generally delivers a good ROI by improving issue resolution times and optimizing resources. BMC Helix Operations Management with AIOps offers somewhat flexible pricing, noted for being on the higher side. Its value is recognized, though slightly tempered by pricing complexity considerations. Both solutions enhance operational performance and efficiency, providing significant returns.
That gave us a very positive image as an agile vendor that came in and brought a highly valuable solution that drove cost reduction, that drove better return on investment, that drove more business confidence and highly automated spectrum and also it did improve overall cybersecurity aspects of the operations as well.
The return on investment with BMC Helix Operations Management with AIOps has been positive since I have saved money by resolving incidents or tickets before breaches.
We have seen a return on investment, managing to reduce actually half an FTE.
Using Dynatrace directly improved application uptime and reduced customer impacting incidents.
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
Save money by identifying problems, thereby reducing monetary losses on their application side.
When provided with accurate information, they quickly supply the necessary articles to resolve problems.
They provided detailed explanations about the issues and how to handle them in the future.
They have a good reputation, and the support is commendable.
The technical support from Dynatrace is excellent.
Whenever we faced any issues, we could get timely resolution from their support.
BMC Helix Operations Management with AIOps is suitable for small, medium, and large environments.
The scalability of BMC Helix Operations Management with AIOps is very good, as the cloud-based solution gives you the flexibility to scale as your business grows.
I have scaled BMC Helix Operations Management with AIOps with data and users, not to a very high level but to a medium level, and I can see that the platform has performed well for my users.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
It is a powerful tool and helped us to reduce customer downtime and increase work efficiency.
The scalability of Dynatrace is very significant, especially considering the current improvements in their features.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
There have been no stability issues with Dynatrace.
Dynatrace is a SaaS product with frequent agent management updates.
From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page.
Documentation for a broader range of examples and use cases could help show what you can actually do with the power of the tool.
Regarding the configuration and documentation of AIOps, it would be beneficial to have more available resources for users.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Dynatrace could enhance cost and licensing structures, as the current pricing can be expensive for large-scale deployments.
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
The pricing is on the higher end due to the extensive features and delivery quality.
Broadly speaking, it's slightly on the expensive side, though it's very high value.
My experience with pricing, setup costs, and licensing for BMC Helix Operations Management with AIOps has been good as I receive all licenses with AIOps and do not have to ask separately for licensing.
Dynatrace is known to be costly, which delayed its integration into our system.
If setting up in a large scale environment, it is overwhelming because it is expensive.
The cost can be controlled from our side, and it is very transparent with Dynatrace regarding DPS and licensing.
Proactive monitoring is a key feature where AI and machine learning, based on past behavior, predict and provide information on potential situations that could develop.
BMC Helix Operations Management with AIOps has positively impacted my organization by reducing our emergency changes and flipping our problem records from reactive to proactive, so we're getting to things faster before they impact users.
BMC Helix Operations Management with AIOps helped us bring the attack surface to a minimal.
The integration with Power BI for generating detailed reports is a standout feature.
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
Dynatrace links compute with services and services with code and other components.
| Product | Market Share (%) |
|---|---|
| Dynatrace | 17.1% |
| BMC Helix Operations Management with AIOps | 3.4% |
| Other | 79.5% |

| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 78 |
| Midsize Enterprise | 50 |
| Large Enterprise | 298 |
BMC Helix Operations Management with AIOps enhances monitoring by leveraging AI for proactive insights, issue prediction, and SLA maintenance. Its agentless design offers comprehensive asset visibility and seamless tool integration for rapid issue resolution.
BMC Helix Operations Management with AIOps stands out by automating alerting and actions through AIOps capabilities, which hone infrastructure learning and identify vulnerabilities, providing crucial insights on server stability and potential incidents. It is primarily utilized for event collection and correlation to determine root causes, reducing the need for manual problem-solving and ensuring faster remediation. Companies like Yamaha in Brazil implement it for IT service management and application monitoring.
What are the key features of BMC Helix Operations Management with AIOps?
Which benefits or ROI should be considered when evaluating BMC Helix Operations Management with AIOps?
In industries such as ITSM and application monitoring, BMC Helix Operations Management with AIOps is implemented for event collection, root cause identification, and escalation to management during critical issues. It suits organizations looking to enhance monitoring capabilities without extensive manual intervention.
Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.
Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:
What does Dynatrace offer?
Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:
Reviews from Real Users
Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.
Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."
A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."
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