Try our new research platform with insights from 80,000+ expert users

BMC Helix Operations Management with AIOps vs Dynatrace comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Operations Manage...
Ranking in AIOps
14th
Average Rating
9.6
Reviews Sentiment
9.7
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Dynatrace
Ranking in AIOps
3rd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
349
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Log Management (11th), Mobile APM (2nd), Container Monitoring (2nd)
 

Mindshare comparison

As of August 2025, in the AIOps category, the mindshare of BMC Helix Operations Management with AIOps is 1.6%, up from 0.1% compared to the previous year. The mindshare of Dynatrace is 22.6%, down from 27.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps
 

Featured Reviews

Rafael  Pinto Ferreira - PeerSpot reviewer
Impressive automation capabilities, predicts problems, and even find unseen vulnerabilities across your infrastructure
The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up to the level where they can fully use all the features and benefits. Otherwise, they're investing in a powerful tool they don't fully utilize. It's crucial for vendors like us to assess client maturity before the project starts. We need to do the consulting work to show them the solution's potential and help them evaluate if it truly makes sense. Sometimes, the client might not be ready for the way BMC does things, for that level of automation and AI. BMC's automation is like nothing I've seen. You can even deflect 30% of IT service desk tickets with an intelligent chatbot – that's a number from BMC. Imagine the reduction in human agents! It's a robot doing the work, but in a way that feels human... that's the impressive part. You can integrate with WhatsApp, Teams, etc. It's game-changing.
Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BMC Helix Operations Management with AIOps deserves a ten out of ten."
"BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems."
"We like the alerting feature. For example, my applications are going out on some thresholds. So I get alerts, according to the thresholds I set. I get that data via emails as notifications."
"Dynatrace's documentation is great. I love the university."
"The Dashboard is very useful, as you can monitor different parameters on the same screen."
"24/7, all transactions: The fact that every transaction is captured gives us the possibility of acting on every exception. But it also ​shows us what happens when everything works well, so we can compare it with the moment something goes wrong."
"Quick Fault Domain Isolations: When people are having a problem, understanding where to look."
"The most valuable component of it is taking that guessing out of troubleshooting problems. We no longer have to rely on an architect, or an application person, or someone's memory of how the transaction moves throughout the infrastructure and the different dependencies that it has on it. We can see it right there and we find out more that we ever imagined."
"Once you are trained on the solution, it's easy to navigate. It's got very good documentation and training offerings."
"Understanding how the user was being targeted by the application as well as knowing their behavior using those applications.​"
 

Cons

"The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity."
"So far, we have not achieved the benefit of preventing issues."
"More integrations could prove very beneficial to us."
"We have had problems with our middle layer application implementation."
"Possibly include some network monitoring capabilities."
"Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud."
"For the user, for the customer, they expect a solution to be not so expensive."
"We have multiple tenants. If you have them up at the same time, you can't see in the UI which tenant you're in. It doesn't tell you."
"​Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to support their customers."
 

Pricing and Cost Advice

"BMC solution is cheaper than ServiceNow, its main competitor. So, I'd rate the pricing a seven out of ten, with ten being expensive."
"The setup costs for Dynatrace are low, however licensing costs are high."
"The price of the solution is expensive."
"Our annual costs were about the same for both AppDynamics and Dynatrace."
"It's expensive."
"The price range is quite high."
"Surprisingly, it is quite expensive. That is something that we could always see: Improved pricing and the overall construct on how do we use each license in regards to usage of the tool."
"Its licensing is complicated or not transparent."
"The licensing model is confusing in solutioning clients for the number of hosts needed to deploy."
report
Use our free recommendation engine to learn which AIOps solutions are best for your needs.
865,295 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Healthcare Company
15%
Computer Software Company
13%
Non Tech Company
9%
Retailer
8%
Financial Services Firm
24%
Computer Software Company
10%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix Operations Management with AIOps?
BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detai...
What is your experience regarding pricing and costs for BMC Helix Operations Management with AIOps?
The pricing is on the higher end due to the extensive features and delivery quality. However, it is worth the investment.
What needs improvement with BMC Helix Operations Management with AIOps?
From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, ...
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
 

Overview

 

Sample Customers

Information Not Available
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Find out what your peers are saying about BMC Helix Operations Management with AIOps vs. Dynatrace and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.