BMC Helix Operations Management with AIOps vs Dynatrace comparison

BMC Helix Operations Manage...

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Executive SummaryUpdated on Sep 3, 2025

Dynatrace and BMC Helix Operations Management with AIOps compete in the advanced IT operations management category. Dynatrace has the advantage with superior monitoring capabilities, pricing, and support that prioritize customer satisfaction. Meanwhile, BMC Helix Operations Management with AIOps is favored for advanced feature requirements due to its comprehensive feature set, offering more justifying its higher price.

Features: Dynatrace provides AI-driven automation, cloud integration, and full-stack monitoring. BMC Helix Operations Management with AIOps offers powerful predictive analytics, extensive remediation capabilities, and robust infrastructure monitoring.

Room for Improvement: Dynatrace could enhance its predictive analytics and expand remediation capabilities. Additionally, the support for legacy systems could be more robust. BMC Helix Operations Management with AIOps might focus on improving cloud integration, offering a more streamlined user interface, and reducing complexity in its extensive feature set.

Ease of Deployment and Customer Service: Dynatrace is preferred for its streamlined cloud deployment model and effective customer support. Conversely, BMC Helix Operations Management with AIOps provides a flexible SaaS-delivery model with strong support channels, offering comprehensive service options for complex needs.

Pricing and ROI: Dynatrace has competitive initial setup costs with ROI driven by efficiency gains. BMC Helix Operations Management with AIOps, while it incurs higher setup costs, provides a significant ROI through its extensive features, tailored for large-scale operations that demand advanced functionality.

To learn more, read our detailed BMC Helix Operations Management with AIOps vs. Dynatrace Report (Updated: September 2025).

BMC Helix Operations Management with AIOps vs. Dynatrace

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Operations Manage...

Ranking in AIOps

14th

Average Rating

9.2

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

Event Monitoring (5th)

Dynatrace

Ranking in AIOps

2nd

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

350

Ranking in other categories

Application Performance Monitoring (APM) and Observability (2nd), Log Management (5th), Mobile APM (2nd), Container Monitoring (1st)

Mindshare comparison

As of October 2025, in the AIOps category, the mindshare of BMC Helix Operations Management with AIOps is 3.2%, up from 2.4% compared to the previous year. The mindshare of Dynatrace is 20.8%, down from 25.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AIOps Market Share Distribution
Product	Market Share (%)
Dynatrace	20.8%
BMC Helix Operations Management with AIOps	3.2%
Other	76.0%

AIOps

Featured Reviews

Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Impressive automation capabilities, predicts problems, and even find unseen vulnerabilities across your infrastructure

The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up to the level where they can fully use all the features and benefits. Otherwise, they're investing in a powerful tool they don't fully utilize. It's crucial for vendors like us to assess client maturity before the project starts. We need to do the consulting work to show them the solution's potential and help them evaluate if it truly makes sense. Sometimes, the client might not be ready for the way BMC does things, for that level of automation and AI. BMC's automation is like nothing I've seen. You can even deflect 30% of IT service desk tickets with an intelligent chatbot – that's a number from BMC. Imagine the reduction in human agents! It's a robot doing the work, but in a way that feels human... that's the impressive part. You can integrate with WhatsApp, Teams, etc. It's game-changing.

Read full review

Anand_Kumar

Enterprise Architect at DXC Technology

Provides a comprehensive view by integrating with other monitoring systems

There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is evolving more and more into artificial intelligence."

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

"The product's initial setup phase is easy."

"The service operations monitoring features are valuable."

"BMC Helix Operations Management with AIOps deserves a ten out of ten."

"BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems."

"Dynatrace has the most features compared to other products we looked at."

"It helps our organization identify potential problems by doing thorough analysis of systems which integrate with one another."

"The dashboard gives us something to show managers and our business where the problems are. That's really been eye-opening for them. They can see, yes, this tool has been a good investment. They can see where the problems are and how we can take advantage of it for making those necessary corrections."

"We setup triggers for certain critical events. When these events happen, alert notifications are sent to the support team to take immediate action."

"The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace."

"Dynatrace's documentation is great. I love the university."

"The view it provides for default analysis is very nice. The way in which it showcases how the metrics have been captured and how lucidly that they are displayed. This is a good thing to have from a technical and non-technical perspective."

"We use Dynatrace to help us understand how applications perform in different platforms."

More Dynatrace pros

Cons

"The product must provide more information and dashboards."

"I feel that the tool's stability has some scope for improvement."

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."

"The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity."

"The initial setup of the solution is complex."

"The product could be faster and lighter, especially the rich client which uses many resources."

"We would like to see more third-party tools for training."

"The AppMon 6.5 is problematic in configuring. It is little finicky. When we configured the JVM, it did not work."

"I haven't had a chance to go through all of it, but I would like to see the ability, from an administrative standpoint, for it to collect statistics. I want to be able to see the servers that the agents are installed on. I want it to be able to start doing collections for me by platform: How many Linux servers do I have? How many Windows servers do I have? Statistically give me the information of how things are performing, but I want that in a dashboard, where I can look at a dashboard and I can look at a section. So the ability for me to drill down will make it easier for me."

"I would like more flexible data export functions and APIs. The end user experience data is very useful to the solutions team to determine actual system usage and misuse. Flexible, easier data APIs would allow us to export the data more easily to other analytics platforms to enable this analysis as well as enable storage of this data for longer term analysis since DynaTrace only holds user data for 35 days."

"For a new user of Dynatrace, the tool is not easy to understand, so this is an area for improvement. Before using it, you need to learn from an expert."

"We have a load testing team, they completely rely on the reporting for analyzing the data. They should have a template to create a report and they should have something to auto-deliver the report into your email box."

"It needs more dashboards like AppMon."

More Dynatrace cons

Pricing and Cost Advice

"The product’s price could be improved."

"BMC solution is cheaper than ServiceNow, its main competitor. So, I'd rate the pricing a seven out of ten, with ten being expensive."

"This is an expensive solution, but it is also worth the money."

"I have not been able to observe more than 1% overhead, despite Dynatrace saying that it can be slightly higher in some situations."

"I think the pricing is at a fair value for what it is."

"Always gives good ROI and total cost of ownership."

"The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect."

"The setup costs for Dynatrace are low, however licensing costs are high."

"From what I have heard in the company, Dynatrace is expensive."

"Look at the product and the product features, not the price. Too often people look at the price and turn away. Dynatrace costs a little bit more than the other products I researched, but it can do far more."

More Dynatrace pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which AIOps solutions are best for your needs.

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868,759 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

13%

Healthcare Company

10%

Retailer

Financial Services Firm

24%

Computer Software Company

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	77
Midsize Enterprise	50
Large Enterprise	289

Questions from the Community

What do you like most about BMC Helix Operations Management with AIOps?

BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detai...

What is your experience regarding pricing and costs for BMC Helix Operations Management with AIOps?

The pricing is on the higher end due to the extensive features and delivery quality. However, it is worth the investment.

What needs improvement with BMC Helix Operations Management with AIOps?

From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, ...

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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Product Reports

AIOps

Download BMC Helix Operations Management with AIOps product report

BMC Helix Operations Management with AIOps report

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Also Known As

BMC Helix Monitor

No data available

Overview

BMC Helix Operations Management with AIOps enhances monitoring by leveraging AI for proactive insights, issue prediction, and SLA maintenance. Its agentless design offers comprehensive asset visibility and seamless tool integration for rapid issue resolution.

BMC Helix Operations Management with AIOps stands out by automating alerting and actions through AIOps capabilities, which hone infrastructure learning and identify vulnerabilities, providing crucial insights on server stability and potential incidents. It is primarily utilized for event collection and correlation to determine root causes, reducing the need for manual problem-solving and ensuring faster remediation. Companies like Yamaha in Brazil implement it for IT service management and application monitoring.

What are the key features of BMC Helix Operations Management with AIOps?

Agentless Monitoring: Simplifies deployment and enhances visibility into asset relationships.
AI-Driven Insights: Predicts issues and uncovers vulnerabilities to maintain SLAs.
Seamless Integration: Works effortlessly with existing tools for automated alerts and actions.
Comprehensive Visibility: Provides critical insights into server stability and potential incidents.

Which benefits or ROI should be considered when evaluating BMC Helix Operations Management with AIOps?

Proactive Insights: Harness AI to predict and mitigate issues before they impact service quality.
Improved Resolution Time: Automation reduces downtime by swiftly addressing root causes.
Cost Efficiency: Agentless monitoring minimizes deployment costs and administrative efforts.
Enhanced SLA Management: Consistent performance tracking aids in maintaining service agreements.

In industries such as ITSM and application monitoring, BMC Helix Operations Management with AIOps is implemented for event collection, root cause identification, and escalation to management during critical issues. It suits organizations looking to enhance monitoring capabilities without extensive manual intervention.

BMC Helix

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.
OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.
PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.
Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.
Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.
Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.
Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.
Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

BMC Helix Operations Management with AIOps vs. Dynatrace