Try our new research platform with insights from 80,000+ expert users

BMC Helix Operations Management with AIOps vs Dynatrace comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 7, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
BMC Helix Operations Management enhances ROI by predicting issues, boosting uptime, reducing costs, and improving cybersecurity and productivity.
Sentiment score
6.9
Dynatrace boosts IT efficiency, reduces outages, and drives a 451% return by enhancing uptime and proactive problem management.
That gave us a very positive image as an agile vendor that came in and brought a highly valuable solution that drove cost reduction, that drove better return on investment, that drove more business confidence and highly automated spectrum and also it did improve overall cybersecurity aspects of the operations as well.
Solutions architect at a consultancy with 11-50 employees
The return on investment with BMC Helix Operations Management with AIOps has been positive since I have saved money by resolving incidents or tickets before breaches.
Software Engineer at a tech vendor with 10,001+ employees
We have seen a return on investment, managing to reduce actually half an FTE.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
Using Dynatrace directly improved application uptime and reduced customer impacting incidents.
senior DevOps engineer at a tech services company with 10,001+ employees
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
Enterprise Architect at DXC Technology
Save money by identifying problems, thereby reducing monetary losses on their application side.
Technical Manager, Consulting at a outsourcing company with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.2
BMC Helix Operations Management offers responsive global support with high satisfaction, needing SLA alignment across cloud services.
Sentiment score
7.1
Dynatrace's support is praised for responsiveness and expertise, although complex queries may occasionally receive slower responses.
When provided with accurate information, they quickly supply the necessary articles to resolve problems.
Advisor - Compliance at a government with 10,001+ employees
They provided detailed explanations about the issues and how to handle them in the future.
Software Engineer at a tech vendor with 10,001+ employees
They have a good reputation, and the support is commendable.
Enterprise Architect at DXC Technology
The technical support from Dynatrace is excellent.
System Administrator at a manufacturing company with 10,001+ employees
Whenever we faced any issues, we could get timely resolution from their support.
senior DevOps engineer at a tech services company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
BMC Helix Operations Management is highly scalable, adaptable, and supports diverse business sizes, with excellent user satisfaction.
Sentiment score
7.2
Dynatrace scales well for various environments, managing large data volumes, with scalability rated highly by most users.
BMC Helix Operations Management with AIOps is suitable for small, medium, and large environments.
Advisor - Compliance at a government with 10,001+ employees
The scalability of BMC Helix Operations Management with AIOps is very good, as the cloud-based solution gives you the flexibility to scale as your business grows.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
I have scaled BMC Helix Operations Management with AIOps with data and users, not to a very high level but to a medium level, and I can see that the platform has performed well for my users.
Software Engineer at a tech vendor with 10,001+ employees
If it's an enterprise, increasing the number of instances doesn’t pose problems.
Enterprise Architect at DXC Technology
It is a powerful tool and helped us to reduce customer downtime and increase work efficiency.
senior DevOps engineer at a tech services company with 10,001+ employees
The scalability of Dynatrace is very significant, especially considering the current improvements in their features.
Technical Manager, Consulting at a outsourcing company with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.6
BMC Helix Operations Management is praised for its reliability, stability, ease of use, and high performance among competitors.
Sentiment score
7.6
Dynatrace is highly praised for its stability, reliability, and proactive monitoring, ensuring minimal outages and continuous high performance.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
Enterprise Architect at DXC Technology
There have been no stability issues with Dynatrace.
System Administrator at a manufacturing company with 10,001+ employees
Dynatrace is a SaaS product with frequent agent management updates.
Principal Consultant at a tech consulting company with 11-50 employees
 

Room For Improvement

BMC Helix needs GUI improvements, advanced dashboards, better integration, documentation, and consulting to align with ITSM maturity.
Users find Dynatrace expensive and complex, seeking intuitive interfaces, improved customization, security, infrastructure monitoring, and AI enhancements.
From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page.
Advisor - Compliance at a government with 10,001+ employees
Documentation for a broader range of examples and use cases could help show what you can actually do with the power of the tool.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
Regarding the configuration and documentation of AIOps, it would be beneficial to have more available resources for users.
Software Engineer at a tech vendor with 10,001+ employees
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Enterprise Architect at DXC Technology
Dynatrace could enhance cost and licensing structures, as the current pricing can be expensive for large-scale deployments.
BizOps Engineer at a tech company with 10,001+ employees
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
Performance Architect at a tech vendor with 5,001-10,000 employees
 

Setup Cost

BMC Helix Operations Management pricing is seen as valuable despite some ambiguities, competitive against ServiceNow, and worth the investment.
Dynatrace costs can be high and complex, but users find value in its advanced features and transparency.
The pricing is on the higher end due to the extensive features and delivery quality.
Advisor - Compliance at a government with 10,001+ employees
Broadly speaking, it's slightly on the expensive side, though it's very high value.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
My experience with pricing, setup costs, and licensing for BMC Helix Operations Management with AIOps has been good as I receive all licenses with AIOps and do not have to ask separately for licensing.
Software Engineer at a tech vendor with 10,001+ employees
Dynatrace is known to be costly, which delayed its integration into our system.
System Administrator at a manufacturing company with 10,001+ employees
If setting up in a large scale environment, it is overwhelming because it is expensive.
senior DevOps engineer at a tech services company with 10,001+ employees
The cost can be controlled from our side, and it is very transparent with Dynatrace regarding DPS and licensing.
Technical Manager, Consulting at a outsourcing company with 1,001-5,000 employees
 

Valuable Features

BMC Helix Operations Management enhances monitoring, automates processes, and reduces outages with AI insights and cloud flexibility.
Dynatrace provides AI-driven root cause analysis, full-stack observability, and user monitoring to enhance system performance and efficiency.
Proactive monitoring is a key feature where AI and machine learning, based on past behavior, predict and provide information on potential situations that could develop.
Advisor - Compliance at a government with 10,001+ employees
BMC Helix Operations Management with AIOps has positively impacted my organization by reducing our emergency changes and flipping our problem records from reactive to proactive, so we're getting to things faster before they impact users.
Capacity Management Specialist Consultant at a consultancy with 1-10 employees
BMC Helix Operations Management with AIOps helped us bring the attack surface to a minimal.
Solutions architect at a consultancy with 11-50 employees
The integration with Power BI for generating detailed reports is a standout feature.
System Administrator at a manufacturing company with 10,001+ employees
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
Technical Associate at a manufacturing company with 10,001+ employees
Dynatrace links compute with services and services with code and other components.
Principal Consultant at a tech consulting company with 11-50 employees
 

Categories and Ranking

BMC Helix Operations Manage...
Ranking in AIOps
6th
Average Rating
9.2
Reviews Sentiment
6.2
Number of Reviews
9
Ranking in other categories
Event Monitoring (2nd)
Dynatrace
Ranking in AIOps
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
358
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Log Management (6th), Mobile APM (2nd), Container Monitoring (1st), AI Observability (3rd)
 

Mindshare comparison

As of January 2026, in the AIOps category, the mindshare of BMC Helix Operations Management with AIOps is 3.4%, up from 2.8% compared to the previous year. The mindshare of Dynatrace is 17.1%, down from 23.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Market Share Distribution
ProductMarket Share (%)
Dynatrace17.1%
BMC Helix Operations Management with AIOps3.4%
Other79.5%
AIOps
 

Featured Reviews

SN
Solutions architect at a consultancy with 11-50 employees
Have improved operational agility and reduced issue resolution time through automation and proactive insight
I have worked in an R&D environment where we have continuous research and continuous development focus on how to improve specific aspects of a specific offering, whether it is a product or a service or a combination of product and service with BMC Helix Operations Management with AIOps. I have seen over time, over the past maybe decade or maybe a couple of decades, different areas of improvements. There is always room for improvements. As of now, I think having that level of automation, the integrative nature where the solution parameters bring residency across protecting data, across bringing better functionality across the operational environments, really brings a great deal of admiration. I do not see any immediate area that could require a lot more advancements, but I am sure BMC will be looking to maybe improving certain criteria depending really on the given spectrum of a specific environment. Maybe looking into an ad hoc assessment for certain environments could be suitable to address what areas could be addressed differently. Regarding needed improvements for BMC Helix Operations Management with AIOps, people always love to see more criteria of functionality, but those are things that maybe could be addressed in different ways. The flexibility of dashboards is really fantastic. Maybe that is one area that everybody might have a different way of looking at a dashboard, but customizing dashboard capabilities has always been an area of discussion. Outside of that, the sustainability of the features available today, given the spectrum that each version brings different type of updates and what have you, could utilize a lot more than a single opinion. It could maybe take a group discussion, it could take cross-functional type of sessions to really brainstorm about what areas will be in need of improvements. The overall solution brings, in parallel to ITIL 4 continuous improvement strategies, a great traction on how we can focus on continuous improvements at large. Hopefully we can see more in the future. Having the capabilities to integrate with microservices architecture really brought the cost reduction benefit right at the top of the scale for many agencies where they grant flexibility, realizing only needed resources at the cloud, and the deployments have been very agile, bringing everybody into a fast and unique agile sense of doing business. Improving the business confidence has been also another area that we had utilized a great amount of feedback in that regard.
Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
report
Use our free recommendation engine to learn which AIOps solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
9%
Healthcare Company
8%
University
6%
Financial Services Firm
22%
Manufacturing Company
8%
Computer Software Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise298
 

Questions from the Community

What do you like most about BMC Helix Operations Management with AIOps?
BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detai...
What is your experience regarding pricing and costs for BMC Helix Operations Management with AIOps?
My experience with pricing, setup cost, and licensing for BMC Helix Operations Management with AIOps is that licensing in some cases can be ambiguous, but broadly speaking, it's slightly on the exp...
What needs improvement with BMC Helix Operations Management with AIOps?
I have worked in an R&D environment where we have continuous research and continuous development focus on how to improve specific aspects of a specific offering, whether it is a product or a se...
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
 

Also Known As

BMC Helix Monitor
No data available
 

Overview

 

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Find out what your peers are saying about BMC Helix Operations Management with AIOps vs. Dynatrace and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.