BMC Track-It! vs IFS Cloud Platform comparison

Why PeerSpot?

BMC Helix and IFS are both solutions in the IT Asset Management category. BMC Helix is ranked #17, while IFS is ranked #13 with an average rating of 7.0. Additionally, 66% of BMC Helix users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

IFS Cloud Platform and BMC Track-It! compete in IT service management and asset management sectors. BMC Track-It! is favored for deployment efficiency and lower setup costs, appealing to cost-conscious buyers, while IFS Cloud Platform attracts those seeking comprehensive solutions.

Features: IFS Cloud Platform provides enterprise-wide resource planning across finance, human resources, and supply chain management. It includes ERP features like business analytics, financial report generation, and customizable user profiles. BMC Track-It! centers on help desk functionalities and asset management with effective ticket tracking, reporting tools, and service catalog management.

Room for Improvement: IFS Cloud Platform requires streamlining cloud deployment processes, reducing time for customization, and simplifying integration with existing systems. BMC Track-It! needs enhancements in advanced enterprise resource planning features, broader HR functionalities, and deeper supply chain integration to compete with larger platforms.

Ease of Deployment and Customer Service: BMC Track-It! offers uncomplicated deployment with notable customer service aiding setup. IFS Cloud Platform, though requiring more time due to customization, provides strong integration support and flexible cloud deployment options.

Pricing and ROI: BMC Track-It! is characterized by lower upfront costs and quicker ROI, suitable for small to medium-sized enterprises. IFS Cloud Platform involves higher initial expenditure but promises solid long-term ROI due to extensive capabilities, appealing to larger businesses.

To learn more, read our detailed BMC Track-It! vs. IFS Cloud Platform Report (Updated: September 2026).

Buyer's Guide

BMC Track-It! vs. IFS Cloud Platform

September 2026

Download the complete report

Helped 913,924 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Read full review

reviewer2268153

Cloud Operations Engineer

Integrated planning has improved production scheduling and now reduces downtime and costs

The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"At the end of the day, the effort that you put in has exponential benefits, giving you many advantages from your lines of code, which is amazing."

"It has absolutely been worth it for us and has provided us with good value."

"The product is easy to use. It is a good tool for developers and business users."

"From the second year onward, ROI is achieved, which is a great thing because year-over-year you are accruing those benefits."

"Its ability to integrate with other solutions is awesome."

"Scheduling helps to generate and send reports without any delay."

"It is easy to use for non-technical people, with a simple drag-and-drop interface, so they don't need to be technically savvy to automate their processes."

"The most valuable feature of Automation Anywhere right now is its low-code, no-code framework, which allows us to build a lot of templates that are both repeatable and reusable over time."

More Automation Anywhere pros

"We use it to create and manage our work orders."

"The initial setup is pretty easy."

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"We can manually capture the assets available within the location."

"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."

"Track-It! has many features that help make us more efficient and cost effective as a department."

More BMC Track-It! pros

"Prior to using the IFS site, it was quite difficult for us to track, access, and extract the inventory available to us, and once we started using IFS, it introduced us to a way to track and monitor the inventory, which from a user perspective is extremely useful for us."

"Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"Our ROI is 4.5 times our investment in 18 months."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"The workflow of the solution is very good."

More IFS Cloud Platform pros

Cons

"The Recorder action in the A2019 Community edition is not supported."

"I could personally use automated testing, which we currently do not have in Automation Anywhere."

"My experience with the pricing, setup cost, and licensing is mixed. It is somewhere in between, not the most cost-efficient but also not the highest cost, so it can be better."

"The only thing I would advocate for is making Automation Anywhere's developer environment Mac-enabled because many of our graduate students are coming out of school with Macs. Everything else in the Automation Anywhere world is built for Windows."

"Having fewer connection instances would make it more secure, more simple to troubleshoot, and possibly more flexible with the type of applications in use."

"The AISense recorder in Automation Anywhere needs improvement in resilience and OCR capabilities, particularly in comparison to UiPath's superior OCR functionality."

"Their Community Edition is awful. Every second day, it will fail. It will become corrupt."

"Where minor but widespread changes are made to the cloud product being operated upon, changing the cloned search values individually was incredibly time consuming, and it shut down the RPA service until it was fixed."

More Automation Anywhere cons

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"The area where we would like to see improvement is in the asset management module."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The solution is cumbersome to use."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"Their self-service is not user friendly."

"Customization needs to be improved."

"There are some stability issues."

"The initial implementation was more complex than expected."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

More IFS Cloud Platform cons

Pricing and Cost Advice

"I believe it is $10,000 for Bot Creator."

"When you compare the cost of Automation Anywhere with UiPath and Blue Prism, those others are much less. Licensing-wise, UiPath wins the deal."

"It has good licensing costs which are average for the market."

"I don't deal have cost specifics but I can say it is a tool that provides value for the money."

"The ROI is really good. We have saved time and money."

"We have seen the tangible benefits of taking monotonous work off people's plates, creating capacity, and cost reductions."

"We brought onshore a lot of what we were doing offshore, saving our company close to $20 million."

"Automation Anywhere is expensive, making it suitable only for enterprise organizations."

More Automation Anywhere pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"There are varying license levels that you can purchase."

"Pricing is an area that could be improved. They could be more competitive."

"There's an additional yearly cost for support."

"Licensing is on an annual basis, with no additional costs."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

More IFS Cloud Platform pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

913,924 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

No data available

Manufacturing Company

12%

Outsourcing Company

11%

Construction Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	10

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

Ask a question

Earn 20 points

What needs improvement with IFS Applications?

There are features that came up during implementation that we are not actually using today, such as field service man...

See all answers

What is your primary use case for IFS Applications?

My main use case for IFS Cloud Platform is for production planning, where I typically use it for production schedulin...

See all answers

What advice do you have for others considering IFS Applications?

The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest chall...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs BMC Track-It!

Compared 14% of the time

BMC Helix Discovery vs BMC Track-It!

Compared 12% of the time

Lansweeper vs BMC Track-It!

Compared 8% of the time

USU Valuemation vs BMC Track-It!

Compared 7% of the time

CA Asset Portfolio Management vs BMC Track-It!

Compared 5% of the time

More BMC Track-It! Competitors

SAP ERP vs IFS Cloud Platform

Compared 4% of the time

IBM Maximo Application Suite vs IFS Cloud Platform

Compared 4% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 3% of the time

ServiceNow vs IFS Cloud Platform

Compared 3% of the time

Zendesk vs IFS Cloud Platform

Compared 3% of the time

More IFS Cloud Platform Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

September 2026

Download BMC Track-It! product report

Buyer's Guide

IFS Cloud Platform

September 2026

Download IFS Cloud Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

BMC Numara Track-It!, Numara Track-It!, Numara

IFS Applications, Assyst, IFS Cloud

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

IFS

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

IFS Cloud Platform offers a modern, adaptable enterprise management tool with a user-friendly design, providing seamless integration and customizable modules for efficient operations.

IFS Cloud Platform streamlines enterprise processes through its cloud-based architecture, favoring adaptability and swift updates. It supports industry standards and offers deep analytics and flexible customization, benefiting industries like aerospace, defense, and manufacturing. Despite needing enhancements in documentation, mobile compatibility, and reporting tools, it remains a viable choice for comprehensive ERP applications in finance, HR, and supply chain management. Integration with systems such as Azure and NetSuite further optimizes manufacturing schedules.

What are the key features of IFS Cloud Platform?

Modern Design: Offers an intuitive interface.
REST APIs: Enables seamless integration.
Customizable Modules: Enhances finance and service management.
Analytics: Provides deep insights into operations.
Cloud-Based: Ensures quick updates and adaptability.
Industry Standards: Supports service-oriented architecture.

What benefits or ROI should be considered in reviews?

Increased Efficiency: Streamlines enterprise management.
Enhanced Connectivity: Facilitates system integration.
Flexibility: Customizable to business needs.
Improved Operations: Optimizes schedules and resources.
Cost-Effectiveness: Competitive in enterprise solutions.

In aerospace and defense, IFS Cloud Platform assists with planning and scheduling, while in manufacturing, it manages inventory and service management efficiently. Companies implement it for ERP applications across finance, HR, and supply chain, integrating with Azure and NetSuite to enhance IT service management and project-based scenarios, leveraging its AI-driven PSO component.

IFS

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Florida Hospital, Mitchell International

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

BMC Track-It! vs. IFS Cloud Platform

September 2026

Free Report: BMC Track-It! vs. IFS Cloud Platform

Find out what your peers are saying about BMC Track-It! vs. IFS Cloud Platform and other solutions. Updated: September 2026.

DOWNLOAD NOW

913,924 professionals have used our research since 2012.

See our BMC Track-It! vs. IFS Cloud Platform report.

See our list of best IT Asset Management vendors and best License Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.