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Calabrio ONE vs Lyzr AI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Calabrio ONE
Ranking in AI Customer Experience Personalization
8th
Ranking in AI Scheduling & Coordination
15th
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
32
Ranking in other categories
Workforce Engagement Management (4th)
Lyzr AI
Ranking in AI Customer Experience Personalization
30th
Ranking in AI Scheduling & Coordination
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
AI Development Platforms (64th), AI-Agent Builders (18th), AI Customer Support (15th), AI Sales & Marketing (45th), AI Finance & Accounting (15th)
 

Mindshare comparison

As of March 2026, in the AI Customer Experience Personalization category, the mindshare of Calabrio ONE is 1.8%, down from 2.6% compared to the previous year. The mindshare of Lyzr AI is 1.1%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Calabrio ONE1.8%
Lyzr AI1.1%
Other97.1%
AI Customer Experience Personalization
 

Featured Reviews

GS
Customer Service Analyst/Scheduler at Tucson Electric Power
The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area.
I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features, but version 9.3 had some "deficiencies". The main problem was not being able to run scenarios in a pseudo scheduling area, so the way Calabrio is now, agents can possibly see test scenarios. Another problem is the Time Off Request area. Agents are not able to cancel an approved request through this area. The sorting/filtering could be improved upon greatly. We are scheduled to upgrade to version 10.0, which will resolve many of the issues we do not like about the current version that we are using. Update: We are still on version 9.3 and looking forward to upgrading.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Insurance Company
11%
Comms Service Provider
8%
Energy/Utilities Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise29
No data available
 

Also Known As

Calabrio
No data available
 

Overview

 

Sample Customers

Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
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Find out what your peers are saying about Amazon Web Services (AWS), Sendbird, Gong and others in AI Customer Experience Personalization. Updated: February 2026.
885,311 professionals have used our research since 2012.