

NETSCOUT nGeniusONE and Cisco Crosswork Network Insights are prominent tools in the network monitoring and analytics domain. Cisco holds an edge with its real-time network telemetry and enhanced automation features.
Features: NETSCOUT nGeniusONE enables packet wire data transformation and provides granular drill-down capabilities. It supports various platforms for packet inspection and NetFlow collection, facilitating quick problem isolation. Cisco Crosswork Network Insights offers real-time network monitoring with robust analytics and multi-vendor support, enhancing operational deployment efficiency with real-time hijacking detection features.
Room for Improvement: NETSCOUT nGeniusONE requires enhancements in training ease and interface friendliness, particularly its GUI and interoperability, along with reducing complex data configurations and maintenance hurdles. Cisco Crosswork Network Insights needs to advance its AI capabilities and faster data processing, focusing also on broader integration with non-Cisco products.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE is typically deployed on-premises while offering flexibility for cloud solutions, backed by comprehensive but slow responsive technical support. Cisco Crosswork Network Insights supports hybrid deployments with positive customer service reviews, although setup complexity necessitates experienced support personnel.
Pricing and ROI: NETSCOUT nGeniusONE's high cost limits widespread adoption despite offering value through reduced downtime and strong troubleshooting. Cisco Crosswork Network Insights is also expensive but offers volume discounts with ROI potential through efficient operational gains and advanced future-focused features.
We have saved 70% of manual work, reduced the number of employees needed for this task, and saved significant time, which has improved our efficiency and productivity by around 50%.
I have seen a return on investment because Cisco Crosswork Network Insights has enhanced automation for endpoint deployment, hence saving a lot of time.
Cisco Crosswork Network Insights is quite a comprehensive product with very few errors and enhanced network performance.
They are also very responsive during physical meetings, especially when RCA is required.
The customer support is very proactive and responsive compared to other competitors.
It does not require too much analysis; if something is not working, it needs to be replaced, which makes it faster and easier.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
I am actually happy with technical support from NETSCOUT.
Cisco Crosswork Network Insights supports large and complex environments.
In terms of scalability, Cisco Crosswork Network Insights performs very well in both UAT and production.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
It is not an easy-to-use product and thus requires some training to ensure that it can be used to the best of its capabilities.
There are aspects of Cisco Crosswork Network Insights that I feel need improvement, such as faster data processing, as it currently takes too much time.
Cisco Crosswork Network Insights can improve in its setup complexity, as it has a very complex setup that requires skilled network engineers for deployment and tuning.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
My experience with pricing, setup cost, and licensing is that it is somewhat high compared to other network products similar to Cisco.
For higher usage, it may be less expensive, with retail offerings around $1000 and $10 per IP prefix for the first 100 prefixes.
The prices are good.
The cost depends on the size of the customer, as sizing controls the pricing.
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
Cisco Crosswork Network Insights has empowered our team to deploy network devices at customer locations more efficiently than ever before, and it also delivers critical network telemetry, streamlining troubleshooting and reducing reliance on manual processes.
The best features Cisco Crosswork Network Insights offers include its effectiveness in alerting and automations, visualization dashboards, and its suitability for banking organizations, telecom providers, or any large enterprises that heavily work with networking and security needs.
The real-time insights and analysis features are valuable to me because they alleviate worries about hijackings on routing by providing real-time updates if something unusual occurs on routing paths using machine learning.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
NETSCOUT nGeniusPULSE has an easier dashboard to manipulate compared to SolarWinds.
| Product | Mindshare (%) |
|---|---|
| NETSCOUT nGeniusONE | 2.9% |
| Cisco Crosswork Network Insights | 0.3% |
| Other | 96.8% |

| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 7 |
| Large Enterprise | 52 |
Cisco Crosswork Network Insights provides advanced network monitoring and insights, enabling efficient network operations and ensuring high performance and reliability for businesses.
Cisco Crosswork Network Insights delivers enhanced visibility into network operations through real-time data analysis and intelligent tools. It facilitates proactive management by identifying potential issues before they impact performance, supporting seamless network operations. By leveraging comprehensive analytics, it offers valuable insights that optimize network efficiency and minimize downtime.
What features make Cisco Crosswork Network Insights valuable?Cisco Crosswork Network Insights is implemented across industries such as telecommunications, enterprise IT, and service providers. By addressing industry-specific challenges, it enables telecom companies to maintain seamless connectivity and supports enterprise IT in managing complex networks efficiently. Service providers benefit from enhanced service delivery and reliability.
NETSCOUT Network & Application Observability enhances network operations by offering powerful packet analysis and real-time insights. It transforms raw data into intelligence and simplifies troubleshooting, ensuring effective monitoring across diverse platforms.
NETSCOUT Network & Application Observability delivers comprehensive visibility and interoperability with a single pane of glass to aid in quick troubleshooting and traffic monitoring. It provides real-time insights and metrics that enhance network evaluations, helping transform raw data into actionable intelligence for better performance monitoring across diverse environments. However, it faces challenges like complexity, non-intuitive dashboard setup, and high server requirements. Enhancements in data analysis, visualization, and security features, along with improved integration with other products and detailed alerts, are needed.
What are the key features of NETSCOUT Network & Application Observability?
What benefits do users highlight?
NETSCOUT Network & Application Observability is widely implemented in industries such as telecom and banking for network troubleshooting and application performance management. It helps in monitoring infrastructure, capturing unknown traffic, and managing bandwidth. The tool supports security alerts, real-time communications analysis, and proactive monitoring of remote sites, aiding in efficient network operations and enhanced end-user experience.
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