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Cisco UCM vs ShoreTel Mobility [EOL] comparison

Cisco and Mitel are both solutions in the Mobile Communication Gateways category. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 85% of Mitel users who would recommend it.
Cisco UCM
Read 2 Cisco UCM reviews
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  • 333 Comparison Views
100% willing to recommend

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco UCM
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
Mobile Communication Gateways (1st)
ShoreTel Mobility [EOL]
Average Rating
9.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer899619 - PeerSpot reviewer
reviewer899619
Consultant at a comms service provider with 10,001+ employees
Useful and comprehensive server product but needs a lot of effort to set up
The remote profile setup and features could be improved I've been using this solution for ten years. UCM is very stable. The scalability is good. My experience with Cisco's technical support hasn't been very good - they don't give decent replies and then close the ticket. Neutral The initial…
Read full review
it_user157479 - PeerSpot reviewer
it_user157479
Business Analyst at a healthcare company with 51-200 employees
It has helped outside sales reps stay connected with simple transfers from customer service.
When users are out of the office they can maintain full ShoreTel functionality. It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number. 5+ years
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All errors and problems are categorized, which is a really nice feature."
"UCM is a very useful and comprehensive server product."
"UCM is a very useful and comprehensive server product."
"The best thing about Cisco UCM is that it highlights user errors and reports any problems on the dashboard itself; all errors and problems are categorized, which is a really nice feature."
"ShoreTel Mobility is good for remote users, I use the client myself and it is very useful when I am out of the office."
"Customer Service: Excellent customer service."
"ShoreTel works great - no issues at all"
"Remote Access to voicemail and call forwarding have been invaluable."
"The mobility solution has provided us the ability to always available, no matter where we are."
"When users are out of the office they can maintain full ShoreTel functionality."
"ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system."
 

Cons

"Cisco UCM could be more intuitive and have better foresight"
"Cisco UCM could be more intuitive and have better foresight which could help us based upon the requirement of resources."
"My experience with Cisco's technical support hasn't been very good - they don't give decent replies and then close the ticket."
"The remote profile setup and features could be improved."
"From an IT perspective, I would prefer going back to an old technology so I could actually have a day off."
"I did recently switch over to a Mac and the mobility client doesn't work with the Mac."
 

Pricing and Cost Advice

"UCM is quite expensive."
Information not available
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893,221 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Large Enterprise2
 

Comparisons

NEC UNIVERGE Sphericall vs Cisco UCM Logo
NEC UNIVERGE Sphericall vs Cisco UCM
Compared 56% of the time
Tango Networks Abrazo vs Cisco UCM Logo
Tango Networks Abrazo vs Cisco UCM
Compared 28% of the time
CounterPath Enterprise Mobility Gateway vs Cisco UCM Logo
CounterPath Enterprise Mobility Gateway vs Cisco UCM
Compared 16% of the time
More Cisco UCM Competitors
No data available
 

Also Known As

UCM
No data available
 

Overview

Cisco Unified Communications Manager (UCM) is a powerful and scalable IP telephony solution that provides enterprise-level communication services. It offers a wide range of features, including call routing, conferencing, voicemail, and presence. With its intuitive user interface and robust security features, UCM enables organizations to enhance collaboration and streamline communication processes. It supports various endpoints, such as IP phones, softphones, and video conferencing devices, making it a versatile solution for businesses of all sizes.

Cisco

ShoreTel Mobility puts desk phone features on all popular smartphones and tablets so your employees can stay in touch professionally no matter where they go. You can even find ShoreTel Mobility on the Apple Watch.

Mitel
 

Sample Customers

IBM, Microsoft, Apple, Amazon, Google, Facebook, Cisco Systems, Intel, Oracle, HP Inc., Dell Technologies, Verizon Communications, AT&T, Comcast, Time Warner, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telefonica, Deutsche Telekom, Nokia, Ericsson, Samsung Electronics, LG Electronics, Sony, Panasonic, Siemens, General Electric, Ford Motor Company, Toyota Motor Corporation
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We monitor all Mobile Communication Gateways reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.