Clarity SM vs Infraon Desk comparison

Broadcom and EverestIMS are both solutions in the Help Desk Software category. Broadcom is ranked #22, while EverestIMS is ranked #38. Broadcom holds a 1.6% mindshare in HDS, compared to EverestIMS’s 1.0% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

2,446 Views
1,932 Comparison Views

85% willing to recommend

Infraon Desk

Read 2 Infraon Desk reviews

771 Views
524 Comparison Views

100% willing to recommend

Clarity SM

Infraon Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Infraon Desk are competing in the IT service management category. Clarity SM has an edge in customer service and pricing, while Infraon Desk's superior features make it appealing despite higher costs.

Features: Clarity SM offers robust incident management, strong automation tools, and efficient service operation enhancements. Infraon Desk provides advanced analytics, customizable dashboards, and extensive reporting capabilities, making it suitable for businesses looking for comprehensive management solutions.

Ease of Deployment and Customer Service: Clarity SM is known for its straightforward deployment process coupled with excellent customer support. Infraon Desk requires more initial configuration, offering extensive resources for a tailored setup. Despite its complexity, Infraon Desk's support is notably responsive.

Pricing and ROI: Clarity SM has a low setup cost and delivers good ROI with its basic features. Infraon Desk requires a higher upfront investment but provides high-value returns through extensive capabilities, attracting businesses willing to invest for long-term benefits.

To learn more, read our detailed Clarity SM vs. Infraon Desk Report (Updated: March 2026).

Buyer's Guide

Clarity SM vs. Infraon Desk

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

21st

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

Infraon Desk

Ranking in Help Desk Software

38th

Ranking in IT Service Management (ITSM)

29th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of Clarity SM is 1.6%, up from 1.0% compared to the previous year. The mindshare of Infraon Desk is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Clarity SM	1.6%
Infraon Desk	1.0%
Other	97.4%

Help Desk Software

Featured Reviews

Sandip Kheni

Lead Developer at STL - Sterlite Technologies Limited

Allows for customization of the service desk manager

They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they should provide a customization source for this new UI. It could turn out to be very good for the end-user experience.

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reviewer1621719

IT Service Delivery at a tech services company with 1,001-5,000 employees

Customizable, easy to manage using a single dashboard, but the features in my version are quite basic

Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me. The customization took longer than I expected to complete, although it may be the team that I was interacting with. They might not have had enough manpower in place. If enough resources are available then the customization is easy. All of the information that I need for monitoring the entire platform is available on a single dashboard. This is very helpful with respect to managing. The multi-channel ticketing options that this solution provides are very important to us because it's all about how we engage with our customers and what options we offer for them to communicate with us. Nowadays, there are many collaborative platforms and many methods for ticket logging. Every system of this type should be flexible enough to provide a mobile app, at least for Android and iOS, and not be confined to using Windows alone. Similarly, self-service portals as well as integration with Slack, as this product has, are important options that many people use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A big advantage of this solution is that with a proper definition of the processes, almost anything can be configured and scripted."

"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."

"Logging every action in Service Desk Manager (SDM)."

"It keeps all of our changes in one spot, so it's easy for management to see any given changes that are happening, and how they cross pollinate with CMDB."

"CA is very good in both the implementation and operation phases."

"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."

"For me, the best feature is the powerful tool to integrate all processes for IT to monitor."

"Our stability has been really great."

More Clarity SM pros

"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."

"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."

Cons

"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."

"The UI needs to be upgraded."

"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."

"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."

"The first one was quite complex because we had to integrate into legacy systems."

"They should enhance the service desk manager's service point function to be more customizable."

"The SDM administration and customisation needS deep information about architecture and vendor support continuously."

"We've had some really good experiences with technical support, and we've had some not so great experiences with technical support, but our direct contact team at CA has been very, very helpful in getting us to the right people that can help resolve our problems quickly."

More Clarity SM cons

"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."

"Better connectivity and integration with more collaborative platforms would be helpful."

Pricing and Cost Advice

"The pricing is based on a subscription model."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"I don't see anyone other than large companies being able to afford this system."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"I think pricing of this model is suitable for growing corporations."

"The solution is quite reasonable compared to other solutions in the market."

"Pricing is simple, as it’s per concurrent analysts."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The price of this solution is reasonable and it was well within my budget."

"The pricing model is very competitive."

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Top Industries

By visitors reading reviews

Marketing Services Firm

12%

Financial Services Firm

12%

Media Company

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Comparisons

JIRA Service Management vs Clarity SM

Compared 17% of the time

ServiceNow vs Clarity SM

Compared 9% of the time

Serviceaide ChangeGear vs Clarity SM

Compared 7% of the time

BMC Helix ITSM vs Clarity SM

Compared 6% of the time

SymphonyAI IT Service Management vs Clarity SM

Compared 5% of the time

More Clarity SM Competitors

Motadata ServiceOps vs Infraon Desk

Compared 32% of the time

SCSM vs Infraon Desk

Compared 13% of the time

SymphonyAI IT Service Management vs Infraon Desk

Compared 10% of the time

ServiceNow vs Infraon Desk

Compared 10% of the time

JIRA Service Management vs Infraon Desk

Compared 8% of the time

More Infraon Desk Competitors

Product Reports

Buyer's Guide

Clarity SM

March 2026

Download Clarity SM product report

Buyer's Guide

Help Desk Software

March 2026

Download Infraon Desk product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Everest Service Manager

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

EverestIMS

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco

Buyer's Guide

Clarity SM vs. Infraon Desk

March 2026

Free Report: Clarity SM vs. Infraon Desk

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