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Infraon Desk Reviews

Vendor: EverestIMS
3.8 out of 5
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What is Infraon Desk?

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

Get the Help Desk Software Buyer's Guide and find out what your peers are saying about Infraon Desk, ServiceNow, JIRA Service Management and more!
Infraon Desk is the #31 ranked solution in top IT Service Management (ITSM) solutions and #35 ranked solution in top Help Desk Software. PeerSpot users give Infraon Desk an average rating of 7.6 out of 10. Infraon Desk is most commonly compared to ServiceNow: Infraon Desk vs ServiceNow.
Buyer's Guide
Help Desk Software
December 2025
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Helped 881,082 peers since 2012

Infraon Desk mindshare

Product category:
Help Desk Software
As of January 2026, the mindshare of Infraon Desk in the Help Desk Software category stands at 1.0%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software Market Share Distribution
ProductMarket Share (%)
Infraon Desk1.0%
ServiceNow13.1%
JIRA Service Management6.5%
Other79.4%
Help Desk Software
 
 
Key learnings from peers

Valuable Features

  • "Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
  • "There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."

Room for Improvement

  • "Better connectivity and integration with more collaborative platforms would be helpful."
  • "The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."

Pricing

  • "The price of this solution is reasonable and it was well within my budget."
  • "The pricing model is very competitive."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Help Desk Software Buyer's Guide for additional reliable information.

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Learn more about Infraon Desk

Infraon Desk was previously known as Everest Service Manager.

Infraon Desk customers

Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco

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Product Categories

Product Categories
Help Desk Software
IT Service Management (ITSM)

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Infraon Desk Reviews Summary
Author infoRatingReview Summary
IT Service Delivery at a tech services company with 1,001-5,000 employees3.5No summary available
Operations Head at a comms service provider with 201-500 employees4.0No summary available