Clarity SM vs N-able MSP Manager comparison

Broadcom and N-able are both solutions in the Help Desk Software category. Broadcom is ranked #24, while N-able is ranked #25. Broadcom holds a 1.1% mindshare in HDS, compared to N-able’s 0.8% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

514 Views
67 Comparison Views

85% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

332 Views
78 Comparison Views

100% willing to recommend

Clarity SM

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and N-able MSP Manager are competitors in the service management software category. N-able MSP Manager seems to have an upper hand due to its rich feature set, delivering significant long-term value despite Clarity SM's attractive pricing.

Features: Clarity SM enhances service efficiency with streamlined ticketing, integrated workflows, and customizable service types. N-able MSP Manager supports operational insight with comprehensive automation tools, advanced reporting, and multi-tenant capabilities.

Room for Improvement: Clarity SM could benefit from more automation, enhanced analytics, and advanced reporting tools. N-able MSP Manager might improve by simplifying deployment, reducing initial setup complexity, and optimizing cost efficiency for smaller businesses.

Ease of Deployment and Customer Service: Clarity SM offers a simplified deployment model with strong support, making it easy to implement. N-able MSP Manager requires more effort in deployment but provides comprehensive customer service to assist through the setup.

Pricing and ROI: Clarity SM offers competitive pricing with low initial costs, appealing to budget-conscious buyers. Conversely, N-able MSP Manager, while initially more costly, provides substantial ROI through its extensive capabilities, offering greater long-term value.

To learn more, read our detailed Clarity SM vs. N-able MSP Manager Report (Updated: May 2025).

Buyer's Guide

Clarity SM vs. N-able MSP Manager

May 2025

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

24th

Ranking in IT Service Management (ITSM)

26th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in Help Desk Software

25th

Ranking in IT Service Management (ITSM)

29th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Help Desk Software category, the mindshare of Clarity SM is 1.1%, up from 0.9% compared to the previous year. The mindshare of N-able MSP Manager is 0.8%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."

"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."

"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."

"The database and the power that is driven behind the database."

"It has a good GUI interface."

"XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts."

"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."

"Modules of integrated ITIL managers."

More Clarity SM pros

"I am impressed with the tool's integration with our mail system."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"This is a premier product and it has been around for a long time."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

Cons

"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."

"One area that this product can improve is in the mobile user aspect."

"It doesn't yet have the ability to integrate with other products."

"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."

"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."

"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."

"The product needs to have a better user experience in the interface and mobile functionality."

"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."

More Clarity SM cons

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"The tool needs to improve its customization of the user interface."

Pricing and Cost Advice

"The solution is quite reasonable compared to other solutions in the market."

"I don't see anyone other than large companies being able to afford this system."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"Pricing is simple, as it’s per concurrent analysts."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The pricing is based on a subscription model."

"I think pricing of this model is suitable for growing corporations."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

10%

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

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What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

What advice do you have for others considering N-able MSP Manager?

N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...

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Comparisons

ServiceNow vs Clarity SM

Compared 100% of the time

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SolarWinds Web Help Desk vs N-able MSP Manager

Compared 55% of the time

JIRA Service Management vs N-able MSP Manager

Compared 45% of the time

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Product Reports

Buyer's Guide

Clarity SM

June 2025

Download Clarity SM product report

Buyer's Guide

Help Desk Software

June 2025

Download N-able MSP Manager product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

Clarity SM vs. N-able MSP Manager

May 2025

Free Report: Clarity SM vs. N-able MSP Manager

Find out what your peers are saying about Clarity SM vs. N-able MSP Manager and other solutions. Updated: May 2025.

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