Clarity SM vs Samanage comparison

Broadcom and SolarWinds are both solutions in the Help Desk Software category. Broadcom is ranked #22, while SolarWinds is ranked #16 with an average rating of 8.0. Broadcom holds a 1.6% mindshare in HDS, compared to SolarWinds’s 1.6% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

2,071 Views
1,615 Comparison Views

85% willing to recommend

Samanage

Read 3 Samanage reviews

1,314 Views
828 Comparison Views

100% willing to recommend

Clarity SM

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Samanage compete in the service management domain. While Clarity SM is favored for its scalability and integration, Samanage often leads with its customization and automation features.

Features: Clarity SM provides powerful analytics, extensive integration capabilities, and seamless third-party application connectivity. Samanage offers user-friendliness and advanced automation features, including workflow automation and asset management.

Ease of Deployment and Customer Service: Clarity SM requires a more extensive setup but offers a highly adaptable deployment model. Samanage is known for its straightforward implementation process, optimized for quick installation. Clarity SM has responsive support, while Samanage focuses on an intuitive setup that minimizes customer service needs.

Pricing and ROI: Clarity SM is cost-effective with lower setup costs, offering promising ROI by reducing operational overhead. Samanage may have a higher initial investment but delivers substantial ROI through time savings and enhanced productivity.

To learn more, read our detailed Clarity SM vs. Samanage Report (Updated: January 2026).

Buyer's Guide

Clarity SM vs. Samanage

January 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Service Management (ITSM)

16th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), License Management (8th)

Mindshare comparison

As of February 2026, in the Help Desk Software category, the mindshare of Clarity SM is 1.6%, up from 1.0% compared to the previous year. The mindshare of Samanage is 1.6%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Samanage	1.6%
Clarity SM	1.6%
Other	96.8%

Help Desk Software

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

Read full review

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."

"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."

"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."

"It has given us the ability to automate a lot of tasks, things we couldn't do before."

"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."

"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."

"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."

"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."

More Clarity SM pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."

"The cost of this solution is too high, which is why we're leaving."

"They should enhance the service desk manager's service point function to be more customizable."

"There are some issues regarding the knowledge base and the configuration manager."

"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."

"We would like the CMDB to be populated automatically. At the moment, everything is manually created."

"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."

"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."

More Clarity SM cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

"The pricing is based on a subscription model."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"I think pricing of this model is suitable for growing corporations."

"Pricing is simple, as it’s per concurrent analysts."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The solution is quite reasonable compared to other solutions in the market."

"I don't see anyone other than large companies being able to afford this system."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"It is expensive."

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Top Industries

By visitors reading reviews

Marketing Services Firm

14%

Financial Services Firm

12%

Performing Arts

Media Company

Manufacturing Company

13%

Comms Service Provider

10%

Construction Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Questions from the Community

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

JIRA Service Management vs Clarity SM

Compared 21% of the time

ServiceNow vs Clarity SM

Compared 10% of the time

Vision Helpdesk vs Clarity SM

Compared 7% of the time

BMC Helix ITSM vs Clarity SM

Compared 6% of the time

More Clarity SM Competitors

ServiceNow vs Samanage

Compared 22% of the time

Freshservice vs Samanage

Compared 22% of the time

Provance IT Asset Management Pack vs Samanage

Compared 6% of the time

LiveAgent vs Samanage

Compared 6% of the time

N-able MSP Manager vs Samanage

Compared 3% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

Clarity SM

February 2026

Download Clarity SM product report

Buyer's Guide

Help Desk Software

January 2026

Download Samanage product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

Clarity SM vs. Samanage

January 2026

Free Report: Clarity SM vs. Samanage

Find out what your peers are saying about Clarity SM vs. Samanage and other solutions. Updated: January 2026.

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