Clarity SM vs Samanage comparison

Broadcom and SolarWinds are both solutions in the Help Desk Software category. Broadcom is ranked #22, while SolarWinds is ranked #16 with an average rating of 8.0. Broadcom holds a 1.6% mindshare in HDS, compared to SolarWinds’s 1.6% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

2,446 Views
1,932 Comparison Views

85% willing to recommend

Samanage

Read 3 Samanage reviews

1,426 Views
884 Comparison Views

100% willing to recommend

Clarity SM

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and Samanage compete in the service management domain. While Clarity SM is favored for its scalability and integration, Samanage often leads with its customization and automation features.

Features: Clarity SM provides powerful analytics, extensive integration capabilities, and seamless third-party application connectivity. Samanage offers user-friendliness and advanced automation features, including workflow automation and asset management.

Ease of Deployment and Customer Service: Clarity SM requires a more extensive setup but offers a highly adaptable deployment model. Samanage is known for its straightforward implementation process, optimized for quick installation. Clarity SM has responsive support, while Samanage focuses on an intuitive setup that minimizes customer service needs.

Pricing and ROI: Clarity SM is cost-effective with lower setup costs, offering promising ROI by reducing operational overhead. Samanage may have a higher initial investment but delivers substantial ROI through time savings and enhanced productivity.

To learn more, read our detailed Clarity SM vs. Samanage Report (Updated: March 2026).

Buyer's Guide

Clarity SM vs. Samanage

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

21st

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Service Management (ITSM)

17th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), License Management (5th)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of Clarity SM is 1.6%, up from 1.0% compared to the previous year. The mindshare of Samanage is 1.6%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Samanage	1.6%
Clarity SM	1.6%
Other	96.8%

Help Desk Software

Featured Reviews

Sandip Kheni

Lead Developer at STL - Sterlite Technologies Limited

Allows for customization of the service desk manager

They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they should provide a customization source for this new UI. It could turn out to be very good for the end-user experience.

Read full review

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Customer service is excellent."

"We have certainly increased our quality level: first of all, the system is more robust and allows us to elaborate on more complex services, it integrates with other systems to transform more solid information, and thanks to the integration with BI we now have various possibilities to create reports that show where and when we need to modify our processes, resulting in a decrease in the number of open and duplicate tickets."

"Quick capture of ticket info lends itself to easy resolution and/or assignment to other groups."

"For us it's indispensable to have all the cases in one place; it's the main tool for managing cases day to day."

"It is quite a good product, and it's stable."

"The value for the clients is that you can save information in the application and get reports with that information."

"It helps us have a clearer understanding of our environment, that's the big part of it that I use."

"Logging every action in Service Desk Manager (SDM)."

More Clarity SM pros

"Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments, making it easy for end users to submit help desk tickets for IT, HR, and Finance."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"There were some stability issues."

"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."

"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."

"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."

"One area of this product that needs improvement is the user mobile experience."

"Readily available plugins: Plugins should be made available for integration with third-party tools that are commonly used (e.g., Nagios)."

"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."

"The initial setup is complex. CA Service Desk Manager has a complex architecture, and depending upon the features you choose to install, you need more than four machines, which is the minimum number recommended by CA."

More Clarity SM cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"There are definitely areas for improvement, but so far, so good."

Pricing and Cost Advice

"The pricing is based on a subscription model."

"I think pricing of this model is suitable for growing corporations."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The solution is quite reasonable compared to other solutions in the market."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"I don't see anyone other than large companies being able to afford this system."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"Pricing is simple, as it’s per concurrent analysts."

"It is expensive."

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Top Industries

By visitors reading reviews

Marketing Services Firm

12%

Financial Services Firm

12%

Media Company

Performing Arts

Manufacturing Company

16%

Comms Service Provider

10%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

JIRA Service Management vs Clarity SM

Compared 17% of the time

ServiceNow vs Clarity SM

Compared 9% of the time

Serviceaide ChangeGear vs Clarity SM

Compared 7% of the time

BMC Helix ITSM vs Clarity SM

Compared 7% of the time

More Clarity SM Competitors

ServiceNow vs Samanage

Compared 17% of the time

Freshservice vs Samanage

Compared 16% of the time

Provance IT Asset Management Pack vs Samanage

Compared 5% of the time

Symantec Asset Management Suite vs Samanage

Compared 5% of the time

ManageEngine ServiceDesk Plus vs Samanage

Compared 3% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

Clarity SM

March 2026

Download Clarity SM product report

Buyer's Guide

Help Desk Software

March 2026

Download Samanage product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

Clarity SM vs. Samanage

March 2026

Free Report: Clarity SM vs. Samanage

Find out what your peers are saying about Clarity SM vs. Samanage and other solutions. Updated: March 2026.

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