Samanage vs ServiceNow comparison

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Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

ServiceNow and Samanage compete in the IT service management space. ServiceNow has the upper hand in scalability and customization, while Samanage holds an advantage for ease of use and quicker implementation times.

Features: ServiceNow integrates IT and business processes and features workflow automation and extensive integration options, suitable for large-scale environments. Samanage provides a user-friendly design with robust incident management and configurable IT asset management, appealing to smaller organizations.

Ease of Deployment and Customer Service: ServiceNow requires a more involved deployment process due to its complexity but offers extensive customization. Samanage offers a simpler deployment model with intuitive onboarding and faster setup. Its customer service is recognized for responsiveness and an easier start.

Pricing and ROI: ServiceNow incurs higher setup costs, leading to a significant initial investment with long-term ROI through automation and integration. Samanage offers a more competitive pricing structure and quicker financial return for smaller setups due to lower initial costs and efficient deployment.

To learn more, read our detailed Samanage vs. ServiceNow Report (Updated: January 2026).

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Samanage vs. ServiceNow

January 2026

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Asset Management

12th

Ranking in IT Service Management (ITSM)

15th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

License Management (9th)

ServiceNow

Ranking in Help Desk Software

1st

Ranking in IT Asset Management

1st

Ranking in IT Service Management (ITSM)

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Samanage is 1.5%, up from 1.1% compared to the previous year. The mindshare of ServiceNow is 16.6%, down from 24.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	16.6%
Samanage	1.5%
Other	81.9%

IT Service Management (ITSM)

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Shafqat Paracha

General Manager at sPerception IT

Adopting flexible workflows with customized automation delivers measurable benefits

There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

"I like the ease of use."

"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."

"Remote access is most valuable."

"If you stick to the out-of-the-box solution, it's an easy setup."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."

"Good stable and scalable solution."

"What I like the most is that it's a common service data model and the fact that everything is available on one platform."

More ServiceNow pros

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"One thing I don't care for is the reporting and the way it functions."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

"Compared to other products that I have been using, it is not as user-friendly."

"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."

"The licensing needs to be divided into tiers in order to attract lower-level users."

"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."

"The pricing structure could be more budget-friendly."

"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."

More ServiceNow cons

Pricing and Cost Advice

"It is expensive."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"The licensing expenses are excessively high."

"I have found the solution very expensive."

"The price of this solution is expensive."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"The price is okay for us. It's reasonable."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

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881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

14%

Comms Service Provider

11%

Construction Company

Performing Arts

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

What needs improvement with Samanage?

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Provance IT Asset Management Pack vs Samanage

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Compared 4% of the time

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Compared 4% of the time

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Product Reports

Download Samanage product report

Help Desk Software

December 2025

Download ServiceNow product report

January 2026

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow