ServiceNow and Samanage compete in the IT service management space. ServiceNow has the upper hand in scalability and customization, while Samanage holds an advantage for ease of use and quicker implementation times.
Features: ServiceNow integrates IT and business processes and features workflow automation and extensive integration options, suitable for large-scale environments. Samanage provides a user-friendly design with robust incident management and configurable IT asset management, appealing to smaller organizations.
Ease of Deployment and Customer Service: ServiceNow requires a more involved deployment process due to its complexity but offers extensive customization. Samanage offers a simpler deployment model with intuitive onboarding and faster setup. Its customer service is recognized for responsiveness and an easier start.
Pricing and ROI: ServiceNow incurs higher setup costs, leading to a significant initial investment with long-term ROI through automation and integration. Samanage offers a more competitive pricing structure and quicker financial return for smaller setups due to lower initial costs and efficient deployment.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 21.0% |
| Samanage | 1.5% |
| Other | 77.5% |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
