Samanage vs SolarWinds Service Desk comparison

Samanage and SolarWinds Service Desk are both solutions in the IT Service Management (ITSM) category. Samanage is ranked #18 with an average rating of 8.0, while SolarWinds Service Desk is ranked #36. Samanage holds a 1.4% mindshare in ISM, compared to SolarWinds Service Desk’s 0.5% mindshare. Additionally, 100% of Samanage users are willing to recommend the solution, compared to 100% of SolarWinds Service Desk users who would recommend it.

Samanage

Read 3 Samanage reviews

626 Views
457 Comparison Views

100% willing to recommend

SolarWinds Service Desk

Read 2 SolarWinds Service Desk reviews

275 Views
275 Comparison Views

100% willing to recommend

Samanage

SolarWinds Service Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Samanage and SolarWinds Service Desk based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Samanage vs. SolarWinds Service Desk Report (Updated: August 2025).

Buyer's Guide

Samanage vs. SolarWinds Service Desk

August 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in IT Service Management (ITSM)

18th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (19th), IT Asset Management (14th), License Management (11th)

SolarWinds Service Desk

Ranking in IT Service Management (ITSM)

36th

Average Rating

9.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Samanage is 1.4%, up from 0.8% compared to the previous year. The mindshare of SolarWinds Service Desk is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Provides superior visibility and efficiency with excellent analytics capabilities

What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance. SolarWinds Service Desk is a quite matured product now, making it one of the best options on the market. The incident management feature is aligned to the ITIL framework. The asset management feature is also a very thoughtful framework they have implemented. Right from onboarding an asset till scrapping it, the complete lifecycle is cleanly maintained within the system itself. All the approval chains, their logs, and even the contract information have been made very easy for the users to maintain. The knowledge base feature is an out-of-the-box knowledge base, and additionally, we can integrate our own DMS. Machine learning is something that they have been following, and we can integrate an external DMS with that, which helps in searching SOPs and even the global knowledge base over the internet, allowing it to be searched within the same single window itself. Change management in SolarWinds Service Desk is linked with the service catalog, and since it also has a service portal, a self-service portal for users, introducing a service catalog that's integrated with the change management actually completes the flow and makes life easier for IT administrators.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution is very stable."

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."

Pricing and Cost Advice

"It is expensive."

Information not available

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Top Industries

By visitors reading reviews

Construction Company

13%

Manufacturing Company

13%

Financial Services Firm

11%

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

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Comparisons

ServiceNow vs Samanage

Compared 61% of the time

Freshservice vs Samanage

Compared 29% of the time

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ServiceNow vs SolarWinds Service Desk

Compared 54% of the time

More SolarWinds Service Desk Competitors

Product Reports

Buyer's Guide

Help Desk Software

August 2025

Download Samanage product report

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download SolarWinds Service Desk product report

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Information Not Available

Buyer's Guide

Samanage vs. SolarWinds Service Desk

August 2025

Free Report: Samanage vs. SolarWinds Service Desk

Find out what your peers are saying about Samanage vs. SolarWinds Service Desk and other solutions. Updated: August 2025.

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.