SolarWinds Service Desk Reviews

Name: SolarWinds Service Desk
Brand: SolarWinds
Rating: 4.5 (1 reviews)

4.5 out of 5

1 review
100% willing to recommend

What is SolarWinds Service Desk?

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

Get the IT Service Management (ITSM) Buyer's Guide and find out what your peers are saying about SolarWinds Service Desk, ServiceNow, JIRA Service Management and more!

SolarWinds Service Desk is the #35 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give SolarWinds Service Desk an average rating of 9.0 out of 10. SolarWinds Service Desk is most commonly compared to ServiceNow: SolarWinds Service Desk vs ServiceNow.

Buyer's Guide

IT Service Management (ITSM)

June 2025

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Helped 860,592 peers since 2012

SolarWinds Service Desk mindshare

As of July 2025, the mindshare of SolarWinds Service Desk in the IT Service Management (ITSM) category stands at 0.6%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Service Management (ITSM)

Key learnings from peers

Valuable Features

"The solution is very stable."

Room for Improvement

"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Service Management (ITSM) Buyer's Guide for additional reliable information.