Try our new research platform with insights from 80,000+ expert users
SolarWinds Service Desk Logo

SolarWinds Service Desk pros and cons

Vendor: SolarWinds
4.5 out of 5
 

SolarWinds Service Desk Pros review quotes

BENDER BENEDICT - PeerSpot reviewer
L3 Technical Support Engineer at SV Gaming Limited
Nov 29, 2022
The solution is very stable.
Vaibhav Patkar - PeerSpot reviewer
CISO at a tech services company with 1,001-5,000 employees
Dec 24, 2025
SolarWinds Service Desk is a recognized product across the world and a dependable product.
 

SolarWinds Service Desk Cons review quotes

BENDER BENEDICT - PeerSpot reviewer
L3 Technical Support Engineer at SV Gaming Limited
Nov 29, 2022
The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier.
Vaibhav Patkar - PeerSpot reviewer
CISO at a tech services company with 1,001-5,000 employees
Dec 24, 2025
The primary concern so far is the integration part because of the APIs; this is the main area of concern.