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IFS Cloud Platform vs SolarWinds Service Desk comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
662
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
IFS Cloud Platform
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (29th), Customer Experience Management (11th), Field Service Management (2nd), Help Desk Software (16th), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (9th), IT Asset Management (13th), IT Service Management (ITSM) (14th), License Management (2nd)
SolarWinds Service Desk
Average Rating
9.0
Reviews Sentiment
6.5
Number of Reviews
3
Ranking in other categories
IT Service Management (ITSM) (15th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
Vaibhav Patkar - PeerSpot reviewer
CISO at Orient Technologies Pvt. Ltd.
Improved service requests and network monitoring have increased efficiency but integration needs work
SolarWinds Service Desk is a recognized product across the world and a dependable product. Kaseya is somewhat dated, and SolarWinds Service Desk has better connectivity in terms of superior integration facilities compared to Kaseya. Additionally, SolarWinds Service Desk offers multiple options within the same tool, including ITSM as well as NOC and network monitoring capabilities. SolarWinds Service Desk has much greater acceptability in the market and a wide range of implementations and integrations with various tools and applications. Life becomes simpler when choosing a standard product, whereas Kaseya may not be as highly regarded in the market. SolarWinds Service Desk may have some flaws, but work is being done to address them. SolarWinds Service Desk is an affordable product. SolarWinds Service Desk is suitable for all customers ranging from small to enterprise. There are some small customers, and the primary usage is within the company itself, and then as customers require it, access can be provided to them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With RPA, specifically with Automation Anywhere, it has really helped us engage with those clients and achieve the results that they want."
"It has provided our organization a lot of benefits, as we have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work and providing profit to the business."
"The most valuable feature is its Excel integration."
"This is a great platform, and we are implementing the logic into the bots that they are using to automate."
"The technical support is good. If it is required that they provide their resources, they will send their resources to your organization to support you in terms of development and technical support."
"Based on my experience, I have found Automation Anywhere to be more stable and accessible."
"The bot creation process is easy, manageable, and everything is well-organized for a developer. Everything is centralized."
"Automation Anywhere is very good for rapid development. It has all the capabilities in terms of giving a stable automation framework. It has very cool technical capabilities, like MetaBots, dev controls, and object cloning."
"Our ROI is 4.5 times our investment in 18 months."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."
"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"We applied the ISO 20000 standard using Assyst."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance."
"The solution is very stable."
"SolarWinds Service Desk is a recognized product across the world and a dependable product."
 

Cons

"The scheduling is a little difficult at times."
"The process discovery side needs improvement."
"New versions keep coming up. The challenge for us is to have the downtime to do the migrations. This could be improved upon. We would like fewer version changes and upgrades happening to the application. While the downtime is not that much, depending on the business processes, there are times few critical processes are running on a daily or hourly basis. We would expect the downtime to be even less for them."
"The setup and deployment processes for this product also need to be improved, e.g. made easier."
"The license cost is high and needs improvement."
"The IQ Bot is pretty immature, in regards to AI and machine learning. I would like them to add additional logic."
"On the document automation side, the document learning features are not as robust as one would expect them to be. When I am doing document automation and a document fails due to low confidence in populating a field, it requires manual correction."
"Automation Anywhere can be improved as there are issues with the recorder, which needs enhancement to extract more fields in the property set to increase reliability across various web application platforms, such as those built on React, React Azure, and React Angular."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"Aspects of HR and payroll could be better."
"There are certain digital features that need to be incorporated, such as IOP."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"The solution's reporting tools still require improvement."
"We have had an issue that we don't get proper after-sale service when we get technical glitches."
"The primary concern so far is the integration part because of the APIs; this is the main area of concern."
"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."
"The only additional features I would like to see in the future, to make it closer to perfection, are intelligent features that are currently being developed on the cloud platform and not on the on-premise model."
 

Pricing and Cost Advice

"It is reasonable, but it can always be a little bit cheaper."
"I've seen the price vary by whether the client is going to scale and adopt a tool."
"My understanding is that the license cost of Automation Anywhere is more reasonable than UiPath and Blue Prism."
"It's cheaper than other similar solutions."
"The cost is anywhere between $10,000 and $100,000."
"It looks like it will be right around $115,000, not counting IQ Bot, which we won't renew until later."
"It is the most economically friendly and it provides you with a lot of functions."
"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."
"There are varying license levels that you can purchase."
"The product is reasonably priced."
"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
"Licensing is on an annual basis, with no additional costs."
"We pay for a license to use the solution, which is not very expensive."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
11%
Manufacturing Company
11%
Outsourcing Company
10%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
8%
Computer Software Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise81
Large Enterprise558
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive featur...
What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service man...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production schedulin...
What needs improvement with SolarWinds Service Desk?
The primary concern so far is the integration part because of the APIs; this is the main area of concern. Currently, ...
What is your primary use case for SolarWinds Service Desk?
SolarWinds Service Desk is used for ITSM and network monitoring purposes. The major use cases being utilized are from...
What advice do you have for others considering SolarWinds Service Desk?
I think the pricing of SolarWinds Hybrid Cloud Observability is now comparative and suited to our business model, whi...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
IFS Applications, Assyst, IFS Cloud
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Information Not Available
Find out what your peers are saying about IFS Cloud Platform vs. SolarWinds Service Desk and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.