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IFS Cloud Platform vs SolarWinds Service Desk comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
IFS Cloud Platform
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (29th), Customer Experience Management (12th), Field Service Management (2nd), Help Desk Software (22nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (12th), IT Asset Management (12th), IT Service Management (ITSM) (16th), License Management (3rd)
SolarWinds Service Desk
Average Rating
9.0
Reviews Sentiment
6.5
Number of Reviews
3
Ranking in other categories
IT Service Management (ITSM) (14th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
Vaibhav Patkar - PeerSpot reviewer
CISO at Orient Technologies Pvt. Ltd.
Improved service requests and network monitoring have increased efficiency but integration needs work
SolarWinds Service Desk is a recognized product across the world and a dependable product. Kaseya is somewhat dated, and SolarWinds Service Desk has better connectivity in terms of superior integration facilities compared to Kaseya. Additionally, SolarWinds Service Desk offers multiple options within the same tool, including ITSM as well as NOC and network monitoring capabilities. SolarWinds Service Desk has much greater acceptability in the market and a wide range of implementations and integrations with various tools and applications. Life becomes simpler when choosing a standard product, whereas Kaseya may not be as highly regarded in the market. SolarWinds Service Desk may have some flaws, but work is being done to address them. SolarWinds Service Desk is an affordable product. SolarWinds Service Desk is suitable for all customers ranging from small to enterprise. There are some small customers, and the primary usage is within the company itself, and then as customers require it, access can be provided to them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With Automation Anywhere, what used to take us two days now takes us twenty minutes."
"When I compare it with other RPA tools, Automation Anywhere seems pretty good. It's a user-friendly tool. Anyone can easily understand it. If there is an error, you can easily debug it from the developer level. In Automation Anywhere, the error handling happens in the easiest way. In case of an error, we send an email. It's not too difficult code to understand. There's only beginning and ending error handling, which is easy to understand."
"Some of the key features of Automation Anywhere include the simplicity that enables developers to build bots very quickly in a standard delivery fashion."
"The way it integrates with subsystems is impressive. When automating business processes, there might be multiple systems in use. Automation Anywhere provides various ways to connect, such as by directly using backend APIs or using the frontend. This is incredibly useful."
"The most valuable features are ease of use and deployment."
"In terms of approximate time savings, traditionally processing an invoice took twenty minutes, but with all of this—not just Document Automation, but with all the other features—we are able to cut it down to less than five minutes, achieving almost a seventy-five to eighty percent efficiency gain."
"Automation Anywhere has had a huge impact in my organization, especially in saving time and compliance-related process automation by reducing errors drastically and ensuring quick processing of requests with proper logs available for the audit team."
"The technical support is good, and we have not had any issues."
"The enterprise management solutions within the solution are very strong."
"IFS Applications is very user-friendly and easy to deploy, and it's suitable for small and medium enterprises."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"The solution overall is very versatile and flexible, especially compared to other products."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance."
"SolarWinds Service Desk is a recognized product across the world and a dependable product."
"The solution is very stable."
 

Cons

"The initial setup is difficult because Automation Anywhere does not have a GitHub integration. They need to build a patch for that."
"The debugger is also a weakness of the tool, forcing the developer to use error handling or message box to map errors. Few applications take more time for loading when integrated."
"The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently."
"If you are not on-premise, then you will need to have Citrix automation."
"There are a lot of things that need to be improved, especially related to the Control Room, but you can develop and scale with this tool very, very fast."
"I just came to understand that there is a cloud attached to it. I would like to see how the cloud is going to work, because every application is coming out with a cloud version. If you are not on-premise, then you will need to have Citrix automation."
"It can be a challenge for a developer, as it limits what they can do."
"Many clients use the Citrix environment but AA has very low functionality to automate a Citrix environment."
"The integration is a bit complex, and post-implementation support services need to be improved."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"There are certain digital features that need to be incorporated, such as IOP."
"Technical support could be improved."
"Documentation-wise, they need more."
"Pricing is comparatively or sufficiently higher than maybe all other IT solutions."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"The primary concern so far is the integration part because of the APIs; this is the main area of concern."
"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."
"The only additional features I would like to see in the future, to make it closer to perfection, are intelligent features that are currently being developed on the cloud platform and not on the on-premise model."
 

Pricing and Cost Advice

"Annual licensing costs would be about $100,000."
"AA comes at a more affordable price than the other tools."
"The pricing and licensing of Automation Anywhere plays an important rule in the Indian market because in the Indian market $10,000 USD is too much. Hence, the pricing tends to go down depending on the customer relationship with the partner: A starter pack is $10,000 and an enterprise pack is $100,000. If you go through an implementation partner, you can get good deals. They can save some money."
"My only suggestion in terms of pricing is very generic and that is to consider that as much as RPA saves cost and does automation, please get a realistic estimation done on whether you are really achieving any ROI over your investment with RPA."
"The cost for scalability is much cheaper than developing a new system."
"It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution."
"They all are very competitive today. At the end of the day, it boils down to the negotiations that happen and what type of partner you are."
"Considering the cost, it is a bit high, but worth the price because the output accuracy is high."
"It is better to buy implementation services from IFS than from partners"
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"The product is reasonably priced."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"Pricing is an area that could be improved. They could be more competitive."
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
"Licensing is on an annual basis, with no additional costs."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Manufacturing Company
12%
Outsourcing Company
12%
Comms Service Provider
9%
Construction Company
9%
Manufacturing Company
28%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service man...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production schedulin...
What advice do you have for others considering IFS Applications?
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest chall...
What needs improvement with SolarWinds Service Desk?
The primary concern so far is the integration part because of the APIs; this is the main area of concern. Currently, ...
What is your primary use case for SolarWinds Service Desk?
SolarWinds Service Desk is used for ITSM and network monitoring purposes. The major use cases being utilized are from...
What advice do you have for others considering SolarWinds Service Desk?
I think the pricing of SolarWinds Hybrid Cloud Observability is now comparative and suited to our business model, whi...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
IFS Applications, Assyst, IFS Cloud
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Information Not Available
Find out what your peers are saying about IFS Cloud Platform vs. SolarWinds Service Desk and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.