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CTERA Enterprise File Services Platform vs Commvault Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Commvault Cloud optimizes cost and efficiency by consolidating licenses, enhancing automation, and ensuring reliable, scalable data management.
Sentiment score
5.6
CTERA platform boosts ROI with automation, cutting infrastructure costs by 40%, reducing storage expenses, and improving file access efficiency.
Instead of purchasing multiple backup tools, I can now use one tool to manage or back up all environments.
Server Administrator at a outsourcing company with 51-200 employees
It reduced the amount of time IT spent maintaining multiple systems, which let the team focus on higher-value projects.
Member Technical at ADP
Adding SSD storage to Windows file servers is expensive, and we no longer need to back up those devices.
Senior Infrastructure Engineer at a manufacturing company with 10,001+ employees
I am positive that CTERA has helped reduce the total cost of ownership by eliminating the need for manual storage management and reducing storage service processes.
Senior Infrastructure Engineer at a performing arts with 501-1,000 employees
 

Customer Service

Sentiment score
7.2
Commvault Cloud support is highly rated for responsiveness and expertise, despite occasional communication delays and non-local support challenges.
Sentiment score
7.3
CTERA's support is praised for prompt engineer assistance, though some find phone support less effective than the ticket system.
The number of people who know Commvault Cloud is lesser compared to Veeam.
Managing Director at ITS Technology Solution Pvt. Ltd.
At the pre-sale cycle, we have spocks aligned from Commvault with whom we get in touch, and they provide all the required support that we need.
Cloud Solution Architect at Tata Consultancy
Customer support has very closed departments, requiring us to shuffle between them to get one thing done because representatives have limited accessibility.
Support Engineer at a media company with 1,001-5,000 employees
They swiftly address concerns and take ownership of the call, providing a very satisfactory support experience.
Senior Infrastructure Engineer at a performing arts with 501-1,000 employees
The quality and speed of support for CTERA Enterprise File Services Platform is some of the best in the industry.
Senior Manager at a manufacturing company with 10,001+ employees
For critical issues, we receive a call within 10 to 15 minutes of creating a request.
Senior Associate at Iron Mountain Incorporated
 

Scalability Issues

Sentiment score
7.4
Commvault Cloud offers scalable data protection, easily accommodating growth with flexible hardware options and seamless environment expansion capabilities.
Sentiment score
6.4
CTERA Enterprise File Services Platform offers scalable growth, resource flexibility, and efficient capacity management for diverse organizational needs.
If we need to upgrade CPU and memory, we should be able to do that without a license upgrade.
Senior Infrastructure Engineer at a manufacturing company with 10,001+ employees
The licensing supports various data sizes, such as EV16 supporting up to 16 terabytes, and if you exceed that, you move to EV32.
Senior Associate at Iron Mountain Incorporated
CTERA is a very scalable product, allowing us to grow.
Senior Manager of Global Support at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
7.7
Commvault Cloud is highly stable, offering reliable performance with minimal disruptions and quick resolution of occasional issues.
Sentiment score
7.2
CTERA Enterprise File Services Platform is stable and reliable with minimal disruptions, often related to user setup issues.
I have not faced any downtimes with Commvault Cloud.
Managing Director at ITS Technology Solution Pvt. Ltd.
Commvault Cloud is highly stable, and I would rate it a ten out of ten.
CEO at a computer software company with 51-200 employees
It has been pretty stable since then.
System Administrator at a transportation company with 10,001+ employees
We had things deployed for years, and we were suddenly getting cloud sync issues that were crashing our sites.
Senior Manager of Global Support at a tech vendor with 10,001+ employees
It is very stable and reliable.
Senior Infrastructure Engineer at a performing arts with 501-1,000 employees
 

Room For Improvement

Commvault Cloud requires improved UI simplicity, cost-effectiveness, seamless integration, enhanced backup reliability, and better automation for efficiency.
Users call for interface simplification, better documentation, and enhancements in stability, performance, AI integration, and portal management efficiency.
I would like to see AI capabilities in Commvault Cloud.
Cloud Solution Architect at Tata Consultancy
I feel that the support is not yet up to the mark, with not enough professional engineers to provide assistance.
CEO at a computer software company with 51-200 employees
Making more advanced features such as ransomware recovery easier to use would improve Commvault Cloud.
Server Administrator at a outsourcing company with 51-200 employees
AI and automation features could enhance the platform, such as AI-powered search, predictive storage analytics, and intelligent alerts for proactive monitoring.
Senior Infrastructure Engineer at a performing arts with 501-1,000 employees
The main problem is that if two people are working on the same file, for example, one in the U.S. and one in Israel, they can overwrite each other’s work without any notification.
CEO at rtt.co
Better visibility into what's happening behind the scenes, cleaner reporting, and simpler policy management would make it feel more effortless at scale.
Member Technical at ADP
 

Setup Cost

Commvault Cloud's pricing is high with better suitability for large enterprises and offers custom subscription models for cost efficiency.
CTERA offers cost-effective, flexible pricing and integration with HP GreenLake, making it more affordable than Nasuni.
Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.
CEO at a computer software company with 51-200 employees
Unlike other solutions that require hardware purchases, CTERA offers software licensing with flexibility across multiple infrastructure providers.
Business Development Manager at a retailer with 10,001+ employees
CTERA’s pricing should be more proportional and accessible so that cost is not the factor preventing customers from purchasing.
CEO at rtt.co
From what I heard from my seniors, a 50 TB capacity license would be around 55 to 60 lakhs in Indian rupees.
Graduate Engineering Trainee at HCLSoftware
 

Valuable Features

Commvault Cloud offers robust backup, seamless data management, strong security, and scalability, beneficial for diverse organizational needs.
CTERA's platform provides scalable, secure file services with centralized management, supporting both cloud and on-premises environments to enhance productivity.
We can back up unlimited TBs due to our per node license.
Support Engineer at a media company with 1,001-5,000 employees
Other features include endpoint solutions, integration with Office 365, ransomware protection, archival for long-term retention, and no ingress or egress charges.
CEO at a computer software company with 51-200 employees
The public cloud acts as a bigger solution for the on-premise while the on-premise acts as a DR for the public cloud workloads.
Cloud Solution Architect at Tata Consultancy
As soon as something is written to the device, CTERA copies it to the cloud, where it's versioned with snapshots so we can recover it.
Senior Infrastructure Engineer at a manufacturing company with 10,001+ employees
A vital advantage of this platform is its instantaneous recovery capability, allowing seamless access to a secondary gateway if the primary one fails.
Business Development Manager at a retailer with 10,001+ employees
When it comes to data protection in CTERA Enterprise File Services Platform, we have encryption methodologies and we also have ransomware protection, which is a wide variety of features offered along with the CTERA appliance and application.
Senior Associate at Iron Mountain Incorporated
 

Categories and Ranking

Commvault Cloud
Ranking in Cloud Backup
4th
Ranking in Disaster Recovery (DR) Software
6th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
113
Ranking in other categories
Backup and Recovery (4th), eDiscovery (2nd), Disaster Recovery as a Service (3rd), SaaS Backup (2nd), Container Backup Software (2nd), Autonomous Operational Resilience (2nd)
CTERA Enterprise File Servi...
Ranking in Cloud Backup
7th
Ranking in Disaster Recovery (DR) Software
5th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
File System Software (1st), NAS (4th), Cloud Migration (4th), Cloud Storage (2nd), Cloud Storage Gateways (1st), Content Collaboration Platforms (7th), AI Legal & Compliance (2nd)
 

Mindshare comparison

As of August 2026, in the Cloud Backup category, the mindshare of Commvault Cloud is 4.6%, down from 10.0% compared to the previous year. The mindshare of CTERA Enterprise File Services Platform is 1.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Mindshare Distribution
ProductMindshare (%)
Commvault Cloud4.6%
CTERA Enterprise File Services Platform1.2%
Other94.2%
Cloud Backup
 

Featured Reviews

Sanjay Singh Bisht - PeerSpot reviewer
Server Administrator at a outsourcing company with 51-200 employees
Unified data protection has simplified hybrid backups and has improved ransomware recovery speed
Commvault Cloud's best feature in terms of protection is that it provides data protection and accomplishes its job effectively. It offers a unified approach to backup across all environments, including on-premises, public cloud, and SaaS applications such as M365 and Salesforce. I also use it for virtual machines and databases. The unified protection approach helps my team manage different environments effectively. Before Commvault Cloud, I used a separate VM backup tool to protect the VMware environment. For database backup, I had to use the native tool or backup scripts. For the cloud part, I had to use the native AWS or Azure cloud tools. After moving to Commvault Cloud, a single policy or a set of backup policies is applied across virtual machines, databases, workloads, and cloud workloads. I can protect my environments, which reduces manual configuration errors. Regarding visibility, it provides one dashboard to manage and centralize monitoring of all workloads. It is very easy to track backup success or failure. I can see the SLA compliance and storage usage without needing to jump between tools to check or have visibility of it. Regarding the recovery experience, the recovery time has been reduced drastically by using Commvault Cloud. It has simplified cloud management and provides easier manageability to manage retention policies, encryption policies, and compliance rules. This helps reduce operational workloads. Commvault Cloud has impacted me very positively. It simplifies and unifies data protection across hybrid workloads. Instead of managing multiple backup tools for virtual machines, databases, and SaaS applications, I now have a single platform with consistent policies and centralized visibility. This has really reduced my operational complexity and improved backup reliability. Regarding the cyber resiliency posture, the immutable backups and ransomware recovery workflow give me greater confidence in recovering quicker from potential risks. Commvault Cloud has positively impacted me in several key areas: unified backup management across environments, reduced operational overhead, improved ransomware resiliency, faster recovery times, better visibility for compliance, and easier management of hybrid or cloud workloads.
Tim M. - PeerSpot reviewer
Senior Manager at a manufacturing company with 10,001+ employees
Supports global file recovery and rapid data versioning across 80 nodes
When we implemented CTERA Enterprise File Services Platform early on, and we've been on the platform for three years, we have three different cloud portals. We have an EU portal, we have an Americas portal, and we have an APAC portal. It would be nice if we could combine that into one portal just for that global single pane of glass look. We've talked with them about that and they say it's challenging just because of some of the structure, but that would be something nice if we could get that. I integrated with Varonis, and because CTERA Enterprise File Services Platform didn't have initially a working relationship with that vendor, it would have been nice had that pre-existed us saying we need this. But that wasn't totally CTERA's fault. There was a lot of challenge working with the vendor to build out that interface. A single pane of glass for CTERA Enterprise File Services Platform would be beneficial. Everything else works fairly well. We've never had a point where we couldn't get to something that caused us to have a serious outage, and that to me is the mark of a good software package. It's never really caused us serious issues. We have our issues, that's true, and every software package does. However, we've always been able to meet the needs of the business, and we drive hard on security, stability, and scalability. From the scalability standpoint, that's one of the most important things to us. We're on their capacity-based licensing, so if I need to ramp up another CTERA Enterprise File Services Platform NAS, if we have an M&A, I can easily and quickly spin up another NAS and start doing that data transition fairly quickly. The biggest maintenance issue with CTERA Enterprise File Services Platform is firmware upgrades. We've done a lot of transition from hardware solution to virtualized infrastructure in order to minimize that hardware lifecycle portion of it. We have to upgrade the firmware and sometimes that can be challenging in the nature of business of our size with 80 CTERA Enterprise File Services Platform nodes around the globe. The issue we've had with CTERA Enterprise File Services Platform happened recently in a firmware upgrade where there was a major database back-end upgrade and that took some time. For our smaller sites, it would be an hour or two, and I can build that into a fairly easy change window. But in our larger sites where we may have hundreds of terabytes of data, that database update process took maybe a day or a day and a half. That becomes more challenging, especially in a manufacturing environment where people are wanting to access configuration files. We had to pin the data locally because the data would be available on the local edge filer, but the cloud sync, while it was updating the database, the cloud files weren't available. That would be the other thing I'd like to see an improvement on: some way to do those database upgrades either in a more segmented fashion or in some type of offline environment. I understand the logistics behind that sounds easy, but I'm sure it's not.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
9%
Construction Company
6%
Computer Software Company
41%
Outsourcing Company
26%
Financial Services Firm
4%
Construction Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise24
Large Enterprise82
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise21
 

Questions from the Community

What is your experience regarding pricing and costs for ThreatWise?
Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.
What needs improvement with ThreatWise?
Commvault Cloud is a very powerful tool, but it can be improved in various ways. Commvault Cloud can be improved by simplifying its interface, reducing configuration complexity, and making more adv...
What is your primary use case for ThreatWise?
Commvault Cloud's main core use case is backup and recovery for protecting on-premises workloads, databases, the file system, NAS, and on-premises infrastructure. Another primary use case is immuta...
What is your experience regarding pricing and costs for CTERA Enterprise File Services Platform?
Pricing for CTERA Enterprise File Services Platform is subscription-based, and licensing appears flexible and environment-dependent. It can be licensed for hosted data services or private deploymen...
What needs improvement with CTERA Enterprise File Services Platform?
A few improvements would be more granular reporting, a simpler initial setup, and a smoother admin experience for edge cases. It would also help if troubleshooting and policy management were a litt...
What is your primary use case for CTERA Enterprise File Services Platform?
My main use case for CTERA Enterprise File Services Platform is replacing or modernizing legacy file storage and giving remote teams secure access to shared files across locations. I am using it to...
 

Also Known As

Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company
McDonald's, WPP, US Navy, Gore, Festo, Stryker, Bezeq, PERI
Find out what your peers are saying about CTERA Enterprise File Services Platform vs. Commvault Cloud and other solutions. Updated: August 2026.
908,834 professionals have used our research since 2012.