Concentrix vs Tech Mahindra Service Desk comparison

Concentrix and Tech Mahindra are both solutions in the IT Support Services category. Concentrix is ranked #2, while Tech Mahindra is ranked #3. Concentrix holds a 19.9% mindshare in ISS, compared to Tech Mahindra’s 19.5% mindshare.

Concentrix

710 Views
149 Comparison Views

Tech Mahindra Service Desk

186 Views
186 Comparison Views

Concentrix

Tech Mahindra Service Desk

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Concentrix

Ranking in IT Support Services

2nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

Customer Success Management (5th)

Tech Mahindra Service Desk

Ranking in IT Support Services

3rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Support Services category, the mindshare of Concentrix is 19.9%, down from 24.3% compared to the previous year. The mindshare of Tech Mahindra Service Desk is 19.5%, up from 16.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Support Services Mindshare Distribution
Product	Mindshare (%)
Concentrix	19.9%
Tech Mahindra Service Desk	19.5%
Other	60.6%

IT Support Services

Top Industries

By visitors reading reviews

Manufacturing Company

14%

University

11%

Comms Service Provider

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Teleperformance Contact Management Outsourcing vs Concentrix

Compared 34% of the time

Foundever vs Concentrix

Compared 22% of the time

Totango vs Concentrix

Compared 7% of the time

Gainsight vs Concentrix

Compared 7% of the time

Technology Mindz Help Desk Services vs Concentrix

Compared 3% of the time

More Concentrix Competitors

Wipro Service Desk Services vs Tech Mahindra Service Desk

Compared 17% of the time

DXC Service Desk Services vs Tech Mahindra Service Desk

Compared 15% of the time

More Tech Mahindra Service Desk Competitors

Also Known As

Convergys, ServiceSource

No data available

Overview

Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.

Concentrix

Welcome the Future
Explore TechM’s digital and Nxt Gen Service Desk that provides end users with highly personalized, proactive and intuitive services. Our existing customers have already witnessed numerous benefits with us. Their end users are delighted with the sophisticated services that resolve faster, are more efficient and available on any device across the world. We swear by our service desks of the future.

Tech Mahindra

Sample Customers

DIRECTV

Information Not Available

See our list of best IT Support Services vendors.

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