Try our new research platform with insights from 80,000+ expert users

CyberArk Identity vs CyberArk Privileged Access Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Users praised CyberArk Identity for its long-term value, cost savings, and contribution to a secure environment.
Sentiment score
6.9
CyberArk Privileged Access Manager enhances security, reduces costs, and improves efficiency by automating password management and streamlining workflows.
The return on investment lies in improved security infrastructure, addressing over-privileged access, and reducing the risk of credential compromise, which is a major source of data breaches.
The end users have the authority to reconcile the password or verify it before using session isolation, which is one of the unique features that can be enabled through Privileged Session Manager, preventing any attacks from happening within the organization when connected with sessions through CyberArk Privileged Access Manager.
CyberArk Privileged Access Manager has helped customers save on costs primarily by reducing the number of engineering and information security personnel.
 

Customer Service

Sentiment score
6.3
CyberArk Identity support is praised for resolution speed but criticized for slow responses and limited staff product knowledge.
Sentiment score
6.5
CyberArk's support is mixed; effective higher-tier levels, but needs better coordination and consistency for complex issues.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They charge reasonable money for the features they provide.
There are times when there is a delay in handling my inquiries via email.
CyberArk has been exceptional in coming back to us with immediate responses.
It could be forever until you talk to someone who knows what they are doing.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity offers strong scalability for diverse enterprises, with successful implementations; some users experience performance issues at higher scales.
Sentiment score
7.6
CyberArk Privileged Access Manager is scalable, supports diverse deployments, and efficiently handles thousands of users, despite planning requirements.
We can use it on different phones and computers, demonstrating its scalability.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a ten out of ten for scalability.
They had 40,000 passwords in this one safe, and it was saving the last ten iterations of each password object. That means they had 400,000 password objects in this safe. They exceeded the limit.
 

Stability Issues

Sentiment score
7.9
CyberArk Identity is praised for high stability and reliability, with a 99.9% SLA ensuring minimal disruptions and strong support.
Sentiment score
7.7
CyberArk Privileged Access Manager is highly stable, reliable, with minimal issues, and excels in performance and disaster recovery.
When you have it in the cloud, you have CyberArk every time you need it.
With respect to stability, I find that stability is very good.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
 

Room For Improvement

CyberArk Identity requires enhancements in mobile management, scalability, integration, usability, governance, translation, multifactor authentication, support, and reporting.
Users recommend enhancing CyberArk's interface, integration, documentation, customization, costs, support, performance, and training for improved experience.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
Something they could improve is the management of multifactor authentication.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
 

Setup Cost

CyberArk Identity is costly but offers value with flexible licensing, appealing to enterprises despite potential setup costs.
CyberArk Privileged Access Manager is costly yet favored for its robust security and market-leading capabilities, justifying the expense.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
 

Valuable Features

CyberArk Identity integrates diverse IDs with Active Directory, enhancing security with features like MFA, SSO, and compliance tracking.
CyberArk Privileged Access Manager offers secure, versatile management for privileged accounts with automation, integration, and a user-friendly interface.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It is the most powerful access management system.
Being able to integrate CyberArk Identity with Microsoft Defender is valuable.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
It can integrate with Splunk, SNMP, and other solutions and technologies.
 

Categories and Ranking

CyberArk Identity
Ranking in Enterprise Password Managers
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Authentication Systems (9th), Identity Management (IM) (10th), Authorization Software (3rd), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (8th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (8th)
CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
224
Ranking in other categories
User Activity Monitoring (1st), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
 

Mindshare comparison

As of July 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Identity is 1.1%, up from 0.8% compared to the previous year. The mindshare of CyberArk Privileged Access Manager is 8.0%, down from 8.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Abdul Durrani - PeerSpot reviewer
Enables granular and secure access with just-in-time access and Zero Trust model
CyberArk provides a good amount of control over access types. However, as a future enhancement, having additional features for cross-platform integration would be beneficial. It would be good to have integrations with other tools and firewalls, such as Zscaler and CrowdStrike. Although I am not fully aware of recent updates, more cross-platform integration would be valuable. A SOC analyst would like to have centralized access in terms of information flowing in even for privileged access management. They would like to have control over everything instead of opening four to five tabs for different sorts of information. Cross-platform integration would help with that. Customers also want CyberArk's pricing to be better so that they can implement it further and have more licenses. Implementing a privileged access management solution can be challenging. It would be great if CyberArk could provide recommendations based on the compliance standards of an organization. It would help system admins ensure that all the required ports are closed and the systems are being managed properly. If any system is not being used anymore, any ports opened for that system need to be closed. Having such recommendations would be helpful.
report
Use our free recommendation engine to learn which Enterprise Password Managers solutions are best for your needs.
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Healthcare Company
6%
Educational Organization
18%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing is acceptable. It is worth considering what we are protecting with the amount charged.
What needs improvement with CyberArk Identity?
Some areas experience slowness based on the workload. There's a need to enhance network performance despite the good user experience with access management.
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
 

Also Known As

Idaptive
CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Rockwell Automation
Find out what your peers are saying about CyberArk Identity vs. CyberArk Privileged Access Manager and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.