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CyberArk Identity vs Keeper comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Users report rapid financial returns and effective security with CyberArk Identity, though some lack familiarity to comment on outcomes.
Sentiment score
8.1
Keeper provides secure, convenient password access, saving time and offering high ROI, with users reporting significant efficiency gains.
By the second month, we started seeing the benefits and achieved a return on investment.
From a pricing perspective, although it was more expensive than the competition, the price-performance ratio was perfect for our business needs.
 

Customer Service

Sentiment score
6.2
CyberArk Identity's support is praised for responsiveness, though some users report delays and desire more expert assistance.
Sentiment score
7.6
Keeper's customer service is praised for quick resolution, user-friendliness, though some note slower weekend responses and occasional limitations.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
It was perfect, and I had no reason to complain.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is praised for scalability and adaptability, but faces challenges in performance, stability, and support at large scales.
Sentiment score
8.4
Keeper is highly rated for scalability, supporting numerous records seamlessly, from small businesses to larger enterprises with minimal issues.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
 

Stability Issues

Sentiment score
7.9
CyberArk Identity is highly stable and reliable, though minor glitches and enhanced regional coverage could further improve performance.
Sentiment score
8.6
Keeper is highly stable and reliable, with no crashes or data loss, trusted by personal and business users alike.
There is a timeout period that I do not like, requiring repeated verification.
When you have it in the cloud, you have CyberArk every time you need it.
With respect to stability, I find that stability is very good.
 

Room For Improvement

CyberArk Identity issues include complex setup, weak authentication, poor integration, difficult scalability, and inadequate technical support and customer service.
Keeper users seek enhancements in usability, integration, organization, and features like syncing, API improvements, and offline access.
Integration or deployment is extremely difficult for CyberArk Identity.
It does not have global market penetration, and sometimes, there are support issues.
To enhance the product, they can consider improving the user interface of the software.
 

Setup Cost

CyberArk Identity pricing varies among users but is valued for strong security features by medium and large enterprises.
Keeper provides tailored enterprise plans with discounts and recommendations, ensuring excellent value and protection against cyber threats.
I compared it with other products, and it does not require a heavy investment.
The pricing is acceptable.
Regarding pricing, it can be quite a lot for small companies.
The solution was more expensive than the competition, but considering our business needs, it was perfectly aligned with the price-performance aspect.
 

Valuable Features

CyberArk Identity offers robust security features and integrations at a low cost, enhancing identity management and operational efficiency.
Keeper is praised for robust security, multi-device accessibility, user-friendly interface, and advanced features enhancing usability and protection.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It protects our platform, application, network, and infrastructure resources on any device.
It's very low cost in comparison to Microsoft solutions.
The ability to share credentials easily and securely was a big improvement.
 

Categories and Ranking

CyberArk Identity
Ranking in Enterprise Password Managers
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Authentication Systems (8th), Identity Management (IM) (11th), Authorization Software (3rd), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (9th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
Keeper
Ranking in Enterprise Password Managers
10th
Average Rating
9.2
Reviews Sentiment
7.9
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Identity is 1.1%, up from 0.7% compared to the previous year. The mindshare of Keeper is 3.9%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Parwiz ElmJo - PeerSpot reviewer
It's an inexpensive, scalable solution that has improved our security
We use Keeper to store passwords We previously kept our passwords in an Excel file. Using Keeper makes us more secure.  Keeper has strong security features.  The password rotation feature could be improved. I have used Keeper for three years. I rate Keeper eight out of 10 for stability.  I…
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
11%
Healthcare Company
6%
Computer Software Company
17%
Manufacturing Company
9%
Financial Services Firm
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing is acceptable. It is worth considering what we are protecting with the amount charged.
What needs improvement with CyberArk Identity?
To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which ...
What do you like most about Keeper?
I like the tool's keyword editor and SSO.
What needs improvement with Keeper?
Keeper does not provide password management for mobile apps.
 

Also Known As

Idaptive
Keeper Security
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
At&t, Wells Fargo, Disney, GM, Chase, Honeywell, Samsung, Dow
Find out what your peers are saying about CyberArk Identity vs. Keeper and other solutions. Updated: March 2025.
845,485 professionals have used our research since 2012.