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CyberArk Identity vs Keeper Enterprise Password Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Many users find CyberArk Identity valuable for saving time, enhancing security, fostering efficiency, and yielding beneficial returns.
Sentiment score
8.1
Keeper Enterprise Password Manager is valued for secure access, time savings, reduced risks, and cost-effective price-performance ratio.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
Private Wealth Advisor at Arima Fund Limited
From a pricing perspective, although it was more expensive than the competition, the price-performance ratio was perfect for our business needs.
Delivery Head at Accion Labs
 

Customer Service

Sentiment score
6.4
CyberArk Identity's customer service is generally effective but faces criticism for response delays and expertise inconsistencies.
Sentiment score
7.6
Keeper Enterprise's customer service is effective and responsive, with minor delays, users generally find support satisfactory and positive.
They resolved the problem immediately after I reported it, on the same day, within one hour.
Access Management Analyst at Telefónica
They respond immediately when requests are raised, and they are always available for priority one tickets.
Lead Identity Engineer at a tech vendor with 501-1,000 employees
I received prompt responses and support, which I would rate as very good.
Cybersecurity Delivery Analyst at Accenture
It was perfect, and I had no reason to complain.
Delivery Head at Accion Labs
 

Scalability Issues

Sentiment score
7.4
CyberArk Identity is praised for its scalability, accommodating diverse company sizes and ease of license expansion.
Sentiment score
8.4
Keeper Enterprise Password Manager effectively supports various organization sizes, maintaining performance and scalability under extensive usage and growth.
We can use it on different phones and computers, demonstrating its scalability.
Program associate at IMAGINE HER
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
Cybersecurity Delivery Analyst at Accenture
You can scale it out pretty easily, and you can implement it very small.
Cloud Specialist at Perini Beheer
 

Stability Issues

Sentiment score
8.0
CyberArk Identity is highly praised for its reliable stability, quick issue resolution, and effective performance, despite network connectivity challenges.
Sentiment score
8.6
Keeper Enterprise Password Manager is praised for reliability, stability, scalability, zero downtime, and excellent support, ensuring long-term viability.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
Private Wealth Advisor at Arima Fund Limited
When you have it in the cloud, you have CyberArk every time you need it.
Access Management Analyst at Telefónica
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
Senior Cyber Security Specialist Architect at a tech consulting company with 11-50 employees
 

Room For Improvement

CyberArk Identity requires user interface improvements, better integration, enhanced documentation, and easier deployment for improved adoption and operations.
Feedback highlights areas for improvement in user experience, offline access, API integration, organization, stability, and cost reduction.
It would be helpful if they released a generalized document for processes such as migration.
Cybersecurity Delivery Analyst at Accenture
Integration or deployment is extremely difficult for CyberArk Identity.
Head of IT at Skutin Solutions
There's a need to enhance network performance.
Senior Technology Manager at a outsourcing company with 501-1,000 employees
 

Setup Cost

CyberArk Identity pricing is high but justified for enterprises with discounts and flexible licensing to balance costs.
Keeper Enterprise Password Manager offers affordable plans with strong value, catering to individuals, families, and enterprises against cyber threats.
Regarding pricing, it can be quite a lot for small companies.
Access Management Analyst at Telefónica
The pricing is acceptable.
Program associate at IMAGINE HER
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
Head of IT at Skutin Solutions
The solution was more expensive than the competition, but considering our business needs, it was perfectly aligned with the price-performance aspect.
Delivery Head at Accion Labs
 

Valuable Features

CyberArk Identity enhances security and efficiency through integrations, password management, user monitoring, and comprehensive compliance and risk analysis tools.
Keeper Enterprise provides strong security and convenience with cross-platform access, password management, and organization features for teams.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
Head of IT at Skutin Solutions
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
Cloud Specialist at Perini Beheer
It is the most powerful access management system.
Access Management Analyst at Telefónica
The ability to share credentials easily and securely was a big improvement.
Delivery Head at Accion Labs
 

Categories and Ranking

CyberArk Identity
Ranking in Enterprise Password Managers
7th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
29
Ranking in other categories
Authentication Systems (9th), Identity Management (IM) (9th), Authorization Software (3rd), User Entity Behavior Analytics (UEBA) (9th), Access Management (7th), Active Directory Management (6th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
Keeper Enterprise Password ...
Ranking in Enterprise Password Managers
11th
Average Rating
9.2
Reviews Sentiment
7.9
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Enterprise Password Managers category, the mindshare of CyberArk Identity is 1.1%, up from 1.0% compared to the previous year. The mindshare of Keeper Enterprise Password Manager is 5.0%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers Market Share Distribution
ProductMarket Share (%)
CyberArk Identity1.1%
Keeper Enterprise Password Manager5.0%
Other93.9%
Enterprise Password Managers
 

Featured Reviews

Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
MS
Delivery Head at Accion Labs
Efficient credential management enhances security and productivity
Credential management was a significant advantage of Keeper. The ability to share credentials easily and securely was a big improvement. Previously, sharing passwords and credentials through email and teams was a problem. It resulted in notable productivity gains and increased security. We also used Keeper to block or handle non-standard sites that were not allowed, enhancing our control.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
11%
Healthcare Company
6%
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
8%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise4
Large Enterprise10
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
We do not specifically use the password vaulting feature of CyberArk Identity. The centralized user dashboard of CyberArk Identity has not been that important for us. If it would be possible to sha...
What is your experience regarding pricing and costs for Keeper?
The solution was more expensive than the competition, but considering our business needs, it was perfectly aligned with the price-performance aspect.
What needs improvement with Keeper?
There is no improvement needed. Everything was good, and it was perfect for my needs.
What is your primary use case for Keeper?
I used Keeper primarily for password and credential management. It was used on my team of about one hundred people. The solution helped in managing credentials efficiently and securely.
 

Also Known As

Idaptive
Keeper Security
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
At&t, Wells Fargo, Disney, GM, Chase, Honeywell, Samsung, Dow
Find out what your peers are saying about CyberArk Identity vs. Keeper Enterprise Password Manager and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.