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CyberArk Identity vs LastPass Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
CyberArk Identity improved security, saved time, and offered over 100% ROI, proving valuable despite some indirect financial results.
Sentiment score
5.5
Users experienced positive ROI with LastPass by increasing productivity, reducing support calls, and improving security through streamlined password management.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
We've seen a return on investment of more than 100% over the past two to three years.
 

Customer Service

Sentiment score
6.7
CyberArk Identity's support is praised for expertise and quick resolution, despite some concerns about response times and product knowledge.
Sentiment score
5.0
Enterprise users experience prompt responses but face reliability and communication issues, with inconsistent technical assistance and access management challenges.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
I would rate technical support for CyberArk Identity a nine out of ten because they are professional, knowledgeable, and resolve queries efficiently when needed.
 

Scalability Issues

Sentiment score
7.2
CyberArk Identity offers scalable and adaptable solutions, but some users face challenges with extensive architectural scaling and performance when scaled.
Sentiment score
6.2
Opinions on LastPass Business scalability vary, with performance issues and feature needs cited alongside successful integrations and permissions.
We can use it on different phones and computers, demonstrating its scalability.
CyberArk Identity is scalable as needed, but increasing resources affects overall costs.
CyberArk Identity is definitely a scalable solution; it all depends on the money that you have, as with anything else.
 

Stability Issues

Sentiment score
7.8
CyberArk Identity is stable with rare downtime, though challenges exist in connectivity and managing various components for global users.
Sentiment score
6.6
LastPass Business is generally reliable despite occasional stability issues, with two-factor authentication enhancing security and accessibility.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
 

Room For Improvement

CyberArk Identity requires enhancements in integration, scalability, usability, and support, focusing on mobile management, interface, and multifactor authentication.
LastPass Business struggles with inefficiencies in resource management, security features, and user functionality, prompting calls for enhanced capabilities.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
For CyberArk Identity, you need knowledge of their scripting language to pull different sets of reports.
 

Setup Cost

Enterprise buyers find CyberArk Identity's pricing expensive but justified by comprehensive features and unmatched service for large organizations.
Enterprise buyers have mixed views on LastPass Business pricing due to recent increases, but appreciate flexibility and holistic value.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
 

Valuable Features

CyberArk Identity offers seamless integration, strong security, and user-friendly features for enhanced identity protection and operational efficiency.
LastPass Business offers extensive password management features emphasizing security, user friendliness, and integrations for efficient enterprise use.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
CyberArk Identity is a great solution for overall security posture and privileged identity controls because it has a strong base in securing privileged access and managing identities within our environment.
It is the most powerful access management system.
 

Categories and Ranking

CyberArk Identity
Ranking in Enterprise Password Managers
8th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
28
Ranking in other categories
Authentication Systems (10th), Identity Management (IM) (9th), Authorization Software (3rd), User Entity Behavior Analytics (UEBA) (9th), Access Management (5th), Active Directory Management (6th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (6th)
LastPass Business
Ranking in Enterprise Password Managers
18th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
12
Ranking in other categories
Single Sign-On (SSO) (23rd), AIOps (33rd)
 

Mindshare comparison

As of September 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Identity is 1.2%, up from 0.8% compared to the previous year. The mindshare of LastPass Business is 3.4%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers Market Share Distribution
ProductMarket Share (%)
CyberArk Identity1.2%
LastPass Business3.4%
Other95.4%
Enterprise Password Managers
 

Featured Reviews

Jai Anand - PeerSpot reviewer
Has strengthened identity controls and improved regulatory compliance across global operations
The initial deployment is complex and requires many users, making it more suitable for larger enterprises. It requires a number of users to get it deployed, particularly for on-premises deployments. This typically involves a lot of initial planning, setup, and configuration. Another important consideration is the cost. It can be quite expensive, making it more suitable for larger enterprises rather than small businesses or startups. The learning curve is also significant due to the numerous features and configurations available. Some features necessitate a detailed analysis and understanding to effectively work with this solution. Additionally, the user interface needs some improvements. It appears outdated compared to the technology we are using in 2025. The UI seems like it's from the early 2000s, making it look considerably behind the times, about 20 to 25 years old.
MK
Straightforward to set up, good support, intuitive to use, and offers good value for the cost
The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
10%
Healthcare Company
6%
Computer Software Company
12%
Manufacturing Company
9%
Financial Services Firm
9%
University
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise4
Large Enterprise9
By reviewers
Company SizeCount
Small Business8
Large Enterprise7
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer. For CyberArk Identity, you need knowle...
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Also Known As

Idaptive
LastPass Enterprise, Lastpasss Teams
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Find out what your peers are saying about CyberArk Identity vs. LastPass Business and other solutions. Updated: September 2025.
867,836 professionals have used our research since 2012.