Try our new research platform with insights from 80,000+ expert users

CyberArk Identity vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
CyberArk Identity improved security, saved time, and offered over 100% ROI, proving valuable despite some indirect financial results.
Sentiment score
7.4
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
We've seen a return on investment of more than 100% over the past two to three years.
 

Customer Service

Sentiment score
6.7
CyberArk Identity's support is praised for expertise and quick resolution, despite some concerns about response times and product knowledge.
Sentiment score
6.6
Ping Identity Platform's customer service is timely and knowledgeable, though occasionally slow for complex issues; self-help resources are commended.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
I would rate technical support for CyberArk Identity a nine out of ten because they are professional, knowledgeable, and resolve queries efficiently when needed.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
 

Scalability Issues

Sentiment score
7.2
CyberArk Identity offers scalable and adaptable solutions, but some users face challenges with extensive architectural scaling and performance when scaled.
Sentiment score
7.5
Ping Identity Platform offers adaptable scalability and performance, varying by configuration, environment, and server setup for different user needs.
We can use it on different phones and computers, demonstrating its scalability.
CyberArk Identity is scalable as needed, but increasing resources affects overall costs.
CyberArk Identity is definitely a scalable solution; it all depends on the money that you have, as with anything else.
 

Stability Issues

Sentiment score
7.8
CyberArk Identity is stable with rare downtime, though challenges exist in connectivity and managing various components for global users.
Sentiment score
7.9
Ping Identity Platform is stable and reliable, with minor integration challenges and manageable issues, rated 8-10 for stability.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
 

Room For Improvement

CyberArk Identity requires enhancements in integration, scalability, usability, and support, focusing on mobile management, interface, and multifactor authentication.
Ping Identity Platform needs enhanced authentication, integration, and user interface improvements for better security and user adoption.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
For CyberArk Identity, you need knowledge of their scripting language to pull different sets of reports.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
 

Setup Cost

Enterprise buyers find CyberArk Identity's pricing expensive but justified by comprehensive features and unmatched service for large organizations.
Ping Identity Platform offers flexible annual pricing, appealing for large enterprises, valued for security and efficiency over competitors.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
 

Valuable Features

CyberArk Identity offers seamless integration, strong security, and user-friendly features for enhanced identity protection and operational efficiency.
Ping Identity Platform offers robust security with multi-factor authentication, seamless integrations, and customizable single sign-on for enhanced connectivity.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
CyberArk Identity is a great solution for overall security posture and privileged identity controls because it has a strong base in securing privileged access and managing identities within our environment.
It is the most powerful access management system.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
 

Categories and Ranking

CyberArk Identity
Ranking in Authentication Systems
10th
Ranking in Access Management
6th
Ranking in Customer Identity and Access Management (CIAM)
6th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
28
Ranking in other categories
Identity Management (IM) (8th), Authorization Software (3rd), Enterprise Password Managers (6th), User Entity Behavior Analytics (UEBA) (9th), Active Directory Management (6th), Cloud Resource Access Management (3rd)
Ping Identity Platform
Ranking in Authentication Systems
7th
Ranking in Access Management
3rd
Ranking in Customer Identity and Access Management (CIAM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Single Sign-On (SSO) (3rd), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Directory Servers (1st)
 

Mindshare comparison

As of October 2025, in the Authentication Systems category, the mindshare of CyberArk Identity is 2.1%, up from 1.1% compared to the previous year. The mindshare of Ping Identity Platform is 4.0%, up from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Market Share Distribution
ProductMarket Share (%)
Ping Identity Platform4.0%
CyberArk Identity2.1%
Other93.9%
Authentication Systems
 

Featured Reviews

Jai Anand - PeerSpot reviewer
Has strengthened identity controls and improved regulatory compliance across global operations
The initial deployment is complex and requires many users, making it more suitable for larger enterprises. It requires a number of users to get it deployed, particularly for on-premises deployments. This typically involves a lot of initial planning, setup, and configuration. Another important consideration is the cost. It can be quite expensive, making it more suitable for larger enterprises rather than small businesses or startups. The learning curve is also significant due to the numerous features and configurations available. Some features necessitate a detailed analysis and understanding to effectively work with this solution. Additionally, the user interface needs some improvements. It appears outdated compared to the technology we are using in 2025. The UI seems like it's from the early 2000s, making it look considerably behind the times, about 20 to 25 years old.
MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.
report
Use our free recommendation engine to learn which Authentication Systems solutions are best for your needs.
868,759 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
6%
Financial Services Firm
24%
Computer Software Company
9%
Manufacturing Company
9%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise4
Large Enterprise9
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer. For CyberArk Identity, you need knowle...
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
 

Also Known As

Idaptive
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about CyberArk Identity vs. Ping Identity Platform and other solutions. Updated: September 2025.
868,759 professionals have used our research since 2012.