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CyberArk Identity vs ForgeRock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Identity
Ranking in Identity Management (IM)
9th
Ranking in Access Management
7th
Ranking in Customer Identity and Access Management (CIAM)
6th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
29
Ranking in other categories
Authentication Systems (9th), Authorization Software (3rd), Enterprise Password Managers (7th), User Entity Behavior Analytics (UEBA) (9th), Active Directory Management (6th), Cloud Resource Access Management (2nd)
ForgeRock
Ranking in Identity Management (IM)
15th
Ranking in Access Management
14th
Ranking in Customer Identity and Access Management (CIAM)
7th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
30
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Access Management category, the mindshare of CyberArk Identity is 3.5%, up from 2.5% compared to the previous year. The mindshare of ForgeRock is 6.0%, up from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Access Management Market Share Distribution
ProductMarket Share (%)
CyberArk Identity3.5%
ForgeRock6.0%
Other90.5%
Access Management
 

Featured Reviews

Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
Ahmet Murat Ülker - PeerSpot reviewer
Devops Engineer and Trainer at a tech vendor with 1-10 employees
Easy to use, but customizations can be complicated to handle
I would suggest others use the product after asking them to consider their use cases. SSO may be a use case for some, and using the product as an IDM tool may be a use case. At the moment, my company is not deploying all the components of ForgeRock itself. My company uses ForgeRock for OAuth 2.0. For example, my company is not deploying the IDM and identity gateway components. You should consider your use case and select the required components for that use case. My company does not use the SSO features of the tool. My company uses SSO to access ForgeRock's AM Console for individual users. My company does not use single sign on features of the product and instead, we use Auth0. I rate the tool a seven or eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."
"The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access."
"I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience."
"The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring."
"CyberArk Identity's ability to safeguard financial services infrastructure is good."
"The UI is very simplified, and the documentation of CyberArk Identity is very crisp and clear."
"CyberArk Identity is a mature product."
"Overall, I would rate CyberArk Identity a nine out of ten."
"The product is easy to use in a development environment."
"The product is easy to set up."
"I like the intelligent authentication feature."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"We create and define the permissions and configurations for the users."
 

Cons

"The OpenID features could improve in CyberArk Identity."
"Integration or deployment is extremely difficult for CyberArk Identity."
"I'm not sure what needs improvement. It is a good platform."
"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."
"The reporting functionality is somewhat complicated."
"It was pretty complex to implement CyberArk Identity. We had some help from a partner, and that helped a lot. But even for the partner, it was really difficult to streamline the process of implementing."
"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which could be addressed for better service."
"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"The solution's documentation is not very good, and they do not give more details."
"They should improve the solution by include reporting."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"We would like this solution to be developed for use with mobile applications."
"The product's customization is a bit complicated."
 

Pricing and Cost Advice

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."
"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."
"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."
"The pricing is acceptable. It is worth considering what we are protecting with the amount charged."
"The pricing of CyberArk Identity is competitive."
"CyberArk Identity is an expensive solution."
"There is an initial license and then there is a subscription needed."
"It's a bit pricey and could be more competitive."
"Its price is comparable to other products in the market."
"The pricing of the solution is fair but I do not have the full details."
"ForgeRock's pricing is more competitive than other products."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"ForgeRock is an expensive solution."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
11%
Healthcare Company
6%
Financial Services Firm
21%
Computer Software Company
9%
Manufacturing Company
8%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise4
Large Enterprise13
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
We do not specifically use the password vaulting feature of CyberArk Identity. The centralized user dashboard of CyberArk Identity has not been that important for us. If it would be possible to sha...
What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What is your experience regarding pricing and costs for ForgeRock?
Our company was considering switching back to Keycloak from ForgeRock, so as to not pay any license fees. ForgeRock also supports M-PIN and biometric features that Keycloak does not provide. My com...
What needs improvement with ForgeRock?
In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't think ForgeRock directly supports integrations with Slack, making it an area wher...
 

Also Known As

Idaptive
ForgeRock Identity Platform, ForgeRock OpenIDM
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
Find out what your peers are saying about CyberArk Identity vs. ForgeRock and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.