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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

CyberArk Identity integrates multiple IDs for on-premises Active Directory, enhancing security and user experience.
Its machine learning capabilities help clients understand their environment and activity.
Role-Based Access Control (RBAC) defines roles and assigns them to users seamlessly.
Integration with tools like Splunk aids in auditing, monitoring, and log analysis.
Single sign-on feature offers quick access, enhancing user convenience.

CONS

Users find the integration or deployment of CyberArk Identity to be extremely difficult.
Mobile device management capabilities could be enhanced within CyberArk Identity to allow for better management of such devices.
CyberArk Identity has faced challenges with third-party SMS gateway integration, requiring improvements in scalability and more seamless integration support.
CyberArk Identity's cloud adoption and reporting need enhancement, particularly in the financial sector where cloud usage might be limited.
Documentation for CyberArk Identity sometimes lacks specificity, causing difficulties during initial setup and integration with other components.
 

CyberArk Identity Pros review quotes

Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Oct 10, 2025
The best features in CyberArk Identity that I appreciate most are the recent updates that have added features in the cloud privilege environment.
JA
Private Wealth Advisor at Arima Fund Limited
Aug 7, 2025
The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access.
VishalPawar - PeerSpot reviewer
Lead Identity Engineer at a tech vendor with 501-1,000 employees
Aug 29, 2025
The support of CyberArk Identity is really good.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
RiaanDu Preez - PeerSpot reviewer
Senior Cyber Security Specialist Architect at a outsourcing company with 11-50 employees
Aug 27, 2025
It has aided in troubleshooting by allowing logs to be extracted and sent to a correlation engine, such as QRadar, for notifications or alerts.
Giovanni Perini - PeerSpot reviewer
Cloud Specialist at Perini Beheer
Oct 6, 2025
The straight-through approach of CyberArk Identity is very easy to start with; after you start with it, you can very easily onboard your privileged accounts, and from there on, you can advance further and make it more and more secure.
IH
Head of IT at Skutin Solutions
Mar 5, 2025
CyberArk Identity's ability to safeguard financial services infrastructure is good.
Julio Montero - PeerSpot reviewer
Access Management Analyst at Telefónica
Feb 20, 2025
I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience.
DerrickAkankwasa - PeerSpot reviewer
Cyber Security Engineer at Isolutions Associates Ltd (ISOLS)
Sep 9, 2025
As soon as it is implemented, it fundamentally changes how users access systems, providing immediate security benefits.
S Azeem - PeerSpot reviewer
Senior Technology Manager at a outsourcing company with 501-1,000 employees
Jun 5, 2025
CyberArk Identity is at the top.
WM
Program associate at IMAGINE HER
Feb 10, 2025
Being able to integrate CyberArk Identity with Microsoft Defender is valuable.
 

CyberArk Identity Cons review quotes

Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Oct 10, 2025
I faced some challenges during the initial setup of CyberArk Identity. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components.
JA
Private Wealth Advisor at Arima Fund Limited
Aug 7, 2025
One area for improvement is the complexity of the learning curve for new users.
VishalPawar - PeerSpot reviewer
Lead Identity Engineer at a tech vendor with 501-1,000 employees
Aug 29, 2025
The reporting functionality is somewhat complicated.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
RiaanDu Preez - PeerSpot reviewer
Senior Cyber Security Specialist Architect at a outsourcing company with 11-50 employees
Aug 27, 2025
Room for improvement for CyberArk Identity might be on the support side, as they constantly improve with new features and remove redundant ones, integrating multiple steps into a single one for easier use; however, this is not just CyberArk Identity, as many vendors start with basic troubleshooting services without recognizing that knowledgeable users often reach out after exhausting those options.
Giovanni Perini - PeerSpot reviewer
Cloud Specialist at Perini Beheer
Oct 6, 2025
It was pretty complex to implement CyberArk Identity. We had some help from a partner, and that helped a lot. But even for the partner, it was really difficult to streamline the process of implementing.
IH
Head of IT at Skutin Solutions
Mar 5, 2025
Integration or deployment is extremely difficult for CyberArk Identity.
Julio Montero - PeerSpot reviewer
Access Management Analyst at Telefónica
Feb 20, 2025
When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation.
DerrickAkankwasa - PeerSpot reviewer
Cyber Security Engineer at Isolutions Associates Ltd (ISOLS)
Sep 9, 2025
While CyberArk Identity is a leader in Identity Security, the integration of multiple components could be improved.
S Azeem - PeerSpot reviewer
Senior Technology Manager at a outsourcing company with 501-1,000 employees
Jun 5, 2025
Some areas experience slowness based on the workload. There's a need to enhance network performance despite the good user experience with access management.
WM
Program associate at IMAGINE HER
Feb 10, 2025
To enhance the product, they can consider improving the user interface of the software and possibly the customer support team.