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CyberArk Identity vs One Identity Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Omada Identity's high initial cost is offset by reduced maintenance costs, improved security, and process efficiency, but ROI measurement is challenging.
Sentiment score
5.1
CyberArk Identity improved security, saved time, and offered over 100% ROI, proving valuable despite some indirect financial results.
Sentiment score
6.5
One Identity Manager boosts productivity, reduces costs, and enhances security by automating user provisioning and access management.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
We've seen a return on investment of more than 100% over the past two to three years.
Without it, we would need thousands of additional people.
If you do not see it as purely an Identity Management tool but as a possibility to automate processes in the company, it provides a huge amount of value.
One Identity Manager saved us approximately thirty to forty percent in terms of time, money, and resources compared to our pre-deployment setup.
 

Customer Service

Sentiment score
6.8
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
6.7
CyberArk Identity's support is praised for expertise and quick resolution, despite some concerns about response times and product knowledge.
Sentiment score
6.6
One Identity Manager's customer service is inconsistent, with varying technical support responsiveness and the importance of partner involvement emphasized.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
I would rate technical support for CyberArk Identity a nine out of ten because they are professional, knowledgeable, and resolve queries efficiently when needed.
If you have outages or critical production problems, you can count on the manufacturer to help resolve the situation.
They should focus on bringing in technically skilled individuals who understand the tools and technologies involved.
If I raised a request while they were active, I received responses within an hour.
 

Scalability Issues

Sentiment score
7.6
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
7.2
CyberArk Identity offers scalable and adaptable solutions, but some users face challenges with extensive architectural scaling and performance when scaled.
Sentiment score
7.2
One Identity Manager excels in scalability but faces challenges with large datasets and customization for extensive setups.
We can use it on different phones and computers, demonstrating its scalability.
CyberArk Identity is scalable as needed, but increasing resources affects overall costs.
CyberArk Identity is definitely a scalable solution; it all depends on the money that you have, as with anything else.
We could handle about 1,00,000 records for different users.
I would rate its scalability as strong since we have not experienced any significant challenges.
This includes designing and implementing IAM solutions for legacy systems, cloud migrations, and multifactor authentications.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
7.8
CyberArk Identity is stable with rare downtime, though challenges exist in connectivity and managing various components for global users.
Sentiment score
7.3
One Identity Manager is stable when correctly configured, but stability varies with infrastructure and proper maintenance is crucial.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
I would rate it a nine out of ten for stability.
Specifically affecting the test and development environments, not the production environment.
One Identity Manager has improved in terms of performance and added functionality.
 

Room For Improvement

Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
CyberArk Identity requires enhancements in integration, scalability, usability, and support, focusing on mobile management, interface, and multifactor authentication.
One Identity Manager requires improved performance, user interface, integration, documentation, streamlined processes, and enhanced database management for better functionality.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
For CyberArk Identity, you need knowledge of their scripting language to pull different sets of reports.
This lack of 24-hour support is problematic from a testing and development standpoint.
It is crucial for them to expand their support team to match their product's success.
When it comes to privileged access management, we need to know who has access to what, which is the central problem we want to solve.
 

Setup Cost

Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
Enterprise buyers find CyberArk Identity's pricing expensive but justified by comprehensive features and unmatched service for large organizations.
One Identity Manager offers competitive pricing with savings for large enterprises, but may be costly for smaller businesses.
They are lower than some of their competitors.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
On-premises might incur higher costs.
We have a good enterprise license agreement, and we are very happy with what we get for the price we pay for it.
On-premises, it is cheap.
 

Valuable Features

Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
CyberArk Identity offers seamless integration, strong security, and user-friendly features for enhanced identity protection and operational efficiency.
One Identity Manager offers flexibility, automation, and integration, enhancing efficiency while providing dynamic application provisioning and user-friendly interface.
Technically, the product does everything one would expect from an identity and access management platform.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
CyberArk Identity is a great solution for overall security posture and privileged identity controls because it has a strong base in securing privileged access and managing identities within our environment.
It is the most powerful access management system.
It ensures high security through multiple approval processes, preventing unauthorized access and enhancing compliance by providing time-based access for privileged accounts with proper audit trails.
It continuously monitors user behavior in real-time, triggering automated responses, and manages secure access for both on-premises and cloud applications using protocols such as SAML.
Once you have some experience, it demonstrates best practices and guides you on the correct way to use the tool.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), Customer Identity and Access Management (CIAM) (3rd)
CyberArk Identity
Ranking in Identity Management (IM)
8th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
28
Ranking in other categories
Authentication Systems (10th), Authorization Software (3rd), Enterprise Password Managers (6th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (6th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (6th)
One Identity Manager
Ranking in Identity Management (IM)
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
125
Ranking in other categories
User Provisioning Software (1st)
 

Mindshare comparison

As of October 2025, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.1%, down from 3.5% compared to the previous year. The mindshare of CyberArk Identity is 2.2%, up from 1.4% compared to the previous year. The mindshare of One Identity Manager is 5.4%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM) Market Share Distribution
ProductMarket Share (%)
One Identity Manager5.4%
Omada Identity3.1%
CyberArk Identity2.2%
Other89.3%
Identity Management (IM)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Jai Anand - PeerSpot reviewer
Has strengthened identity controls and improved regulatory compliance across global operations
The initial deployment is complex and requires many users, making it more suitable for larger enterprises. It requires a number of users to get it deployed, particularly for on-premises deployments. This typically involves a lot of initial planning, setup, and configuration. Another important consideration is the cost. It can be quite expensive, making it more suitable for larger enterprises rather than small businesses or startups. The learning curve is also significant due to the numerous features and configurations available. Some features necessitate a detailed analysis and understanding to effectively work with this solution. Additionally, the user interface needs some improvements. It appears outdated compared to the technology we are using in 2025. The UI seems like it's from the early 2000s, making it look considerably behind the times, about 20 to 25 years old.
Charles Essien - PeerSpot reviewer
Makes identity management more robust with the new portal, but needs faster processing and better support
For basic tasks, it's acceptable, but when there are complexities and building on those complexities, it becomes slow because One Identity Manager doesn't do parallel processing; it processes in series and in batches. That's a drawback because with a heavy database and many processes, it becomes slow, which isn't ideal for user experience. There are many areas in One Identity Manager that have room for improvement. I don't prefer that One Identity Manager uses series processing where everything is in a queue; it has to process in order, which means there are too many layers involved in processing a single piece of information. If they could simplify that and make processing faster, it would be perfect. The database queue process doesn't make sense, and it's annoying waiting for processes to finish before another starts. Also, when upgrading, they should be more considerate; with the transition from One Identity Manager 7.0 to 8.2, many functions were phased out, requiring extensive upgrading of numerous scripts. I find it pretty difficult to customize the solution because you really need to be an expert. If you have about one year of experience, you can't do much with One Identity Manager. You need many years of experience to customize solutions effectively.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
6%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
6%
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise41
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise4
Large Enterprise9
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise12
Large Enterprise83
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user...
What needs improvement with CyberArk Identity?
The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level,...
What do you like most about One Identity Manager?
The One Identity birthright process has helped generate user accounts more accurately and quickly.
What is your experience regarding pricing and costs for One Identity Manager?
One Identity Manager is not cheap at all, which is a significant drawback for small to mid-sized companies. Only larg...
What needs improvement with One Identity Manager?
For basic tasks, it's acceptable, but when there are complexities and building on those complexities, it becomes slow...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
Idaptive
Quest One Identity Manager
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Texas A&M, Sky Media, BHF Bank, Swiss Post, Union Investment, Wayne State University. More at OneIdentity.com/casestudies
Find out what your peers are saying about CyberArk Identity vs. One Identity Manager and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.