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CyberArk Identity vs One Identity Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Many users find CyberArk Identity valuable for saving time, enhancing security, fostering efficiency, and yielding beneficial returns.
Sentiment score
5.3
One Identity Manager boosts efficiency, productivity, and compliance, reducing errors and costs, with significant time and resource savings.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
Private Wealth Advisor at Arima Fund Limited
Without it, we would need thousands of additional people.
enterprise it architect at a financial services firm with 10,001+ employees
Instead of spending on various systems, having one centralized system that handles all my organizational requirements helps save money.
IAM Consultant at a outsourcing company with 501-1,000 employees
Several users reported reduced onboarding and offboarding times by around 40% thanks to automated provisioning and de-provisioning.
Business Analyst at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
6.4
CyberArk Identity's customer service is generally effective but faces criticism for response delays and expertise inconsistencies.
Sentiment score
6.0
One Identity Manager's customer support is mixed; premium support excels, while regular support sometimes lacks responsiveness and expertise.
They resolved the problem immediately after I reported it, on the same day, within one hour.
Access Management Analyst at Telefónica
They respond immediately when requests are raised, and they are always available for priority one tickets.
Lead Identity Engineer at a tech vendor with 501-1,000 employees
I received prompt responses and support, which I would rate as very good.
Cybersecurity Delivery Analyst at Accenture
If you have outages or critical production problems, you can count on the manufacturer to help resolve the situation.
Managing Director at a consultancy with 1-10 employees
They should focus on bringing in technically skilled individuals who understand the tools and technologies involved.
Back End Developer at DC Smarter
Compared to my experiences with other tools, their support is exemplary.
Senior Manager at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.4
CyberArk Identity is praised for its scalability, accommodating diverse company sizes and ease of license expansion.
Sentiment score
6.8
One Identity Manager scales well for varied organizations, requiring customization for large operations, supporting both horizontal and vertical scaling.
We can use it on different phones and computers, demonstrating its scalability.
Program associate at IMAGINE HER
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
Cybersecurity Delivery Analyst at Accenture
You can scale it out pretty easily, and you can implement it very small.
Cloud Specialist at Perini Beheer
It is architected so that key components can be scaled both horizontally and vertically to handle increasing loads from employee accounts to millions of external identities if needed.
Business Analyst at a tech vendor with 10,001+ employees
Generally, if we need to add thousands of new users, we can ramp up container resources effectively.
Project Manager at B. Braun Group
We could handle about 1,00,000 records for different users.
 

Stability Issues

Sentiment score
8.0
CyberArk Identity is highly praised for its reliable stability, quick issue resolution, and effective performance, despite network connectivity challenges.
Sentiment score
7.3
One Identity Manager is stable and reliable, with minimal downtime and consistent performance despite configuration challenges.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
Private Wealth Advisor at Arima Fund Limited
When you have it in the cloud, you have CyberArk every time you need it.
Access Management Analyst at Telefónica
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
Senior Cyber Security Specialist Architect at a tech consulting company with 11-50 employees
One Identity Manager is considered stable and dependable for enterprise identity management with a strong track record of uptime and reliability when implemented correctly.
Business Analyst at a tech vendor with 10,001+ employees
I would rate it a nine out of ten for stability.
Senior identity and security specialist at a pharma/biotech company with 1,001-5,000 employees
Specifically affecting the test and development environments, not the production environment.
 

Room For Improvement

CyberArk Identity requires user interface improvements, better integration, enhanced documentation, and easier deployment for improved adoption and operations.
One Identity Manager needs improved documentation, user experience, integration, support, and performance to enhance usability and functionality.
It would be helpful if they released a generalized document for processes such as migration.
Cybersecurity Delivery Analyst at Accenture
Integration or deployment is extremely difficult for CyberArk Identity.
Head of IT at Skutin Solutions
There's a need to enhance network performance.
Senior Technology Manager at a outsourcing company with 501-1,000 employees
This lack of 24-hour support is problematic from a testing and development standpoint.
It is crucial for them to expand their support team to match their product's success.
Lead Consultant at a tech vendor with 10,001+ employees
When it comes to privileged access management, we need to know who has access to what, which is the central problem we want to solve.
Principal Cybersecurity Architect at a tech vendor with 10,001+ employees
 

Setup Cost

CyberArk Identity pricing is high but justified for enterprises with discounts and flexible licensing to balance costs.
One Identity Manager offers competitive pricing and long-term savings, with flexible licensing and transparency appreciated by enterprise users.
Regarding pricing, it can be quite a lot for small companies.
Access Management Analyst at Telefónica
The pricing is acceptable.
Program associate at IMAGINE HER
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
Head of IT at Skutin Solutions
On-premises might incur higher costs.
IAM DEVELOPER at a university with 10,001+ employees
We have a good enterprise license agreement, and we are very happy with what we get for the price we pay for it.
enterprise it architect at a financial services firm with 10,001+ employees
Many customers find it fair and reasonable for enterprise use, though it can be expensive for smaller organizations due to total licensing and implementation cost.
Business Analyst at a tech vendor with 10,001+ employees
 

Valuable Features

CyberArk Identity enhances security and efficiency through integrations, password management, user monitoring, and comprehensive compliance and risk analysis tools.
One Identity Manager streamlines identity management with customization, integration, automation, and advanced security features, enhancing efficiency and reducing complexity.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
Head of IT at Skutin Solutions
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
Cloud Specialist at Perini Beheer
It is the most powerful access management system.
Access Management Analyst at Telefónica
It ensures high security through multiple approval processes, preventing unauthorized access and enhancing compliance by providing time-based access for privileged accounts with proper audit trails.
Principal Consultant at a computer software company with 1,001-5,000 employees
It continuously monitors user behavior in real-time, triggering automated responses, and manages secure access for both on-premises and cloud applications using protocols such as SAML.
IAM DEVELOPER at a university with 10,001+ employees
Once you have some experience, it demonstrates best practices and guides you on the correct way to use the tool.
IAM Developer at a manufacturing company with 10,001+ employees
 

Categories and Ranking

CyberArk Identity
Ranking in Identity Management (IM)
9th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
29
Ranking in other categories
Authentication Systems (9th), Authorization Software (3rd), Enterprise Password Managers (9th), User Entity Behavior Analytics (UEBA) (9th), Access Management (8th), Active Directory Management (6th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (7th)
One Identity Manager
Ranking in Identity Management (IM)
3rd
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
151
Ranking in other categories
User Provisioning Software (2nd), Identity Governance Administration (IGA) (2nd)
 

Mindshare comparison

As of March 2026, in the Identity Management (IM) category, the mindshare of CyberArk Identity is 2.3%, down from 2.4% compared to the previous year. The mindshare of One Identity Manager is 5.4%, down from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM) Mindshare Distribution
ProductMindshare (%)
One Identity Manager5.4%
CyberArk Identity2.3%
Other92.3%
Identity Management (IM)
 

Featured Reviews

Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
Neha Chhangani - PeerSpot reviewer
Business Analyst at a tech vendor with 10,001+ employees
Centralized identity governance has automated lifecycle management and simplifies compliance
One Identity Manager could be improved by making the initial setup and configuration simpler, especially for complex workflows and integrations. The user interface and reporting dashboards could also be more modern and intuitive with better out-of-the-box analytics. Additionally, clearer documentation and faster implementation guidance would help organizations get value more quickly. One specific challenge my team encountered was the complexity during initial configuration, especially when setting up custom workflows and role models which required more time and expertise. We also felt that out-of-the-box reports and dashboards are limited, and more customizable real-time analytics would be helpful. Better documentation and guided setup wizards would make adoption easier, particularly for teams new to identity governance tools. One improvement I think One Identity Manager needs is the enhanced self-service experience. The end-user self-service portal could be more intuitive with clearer guidance for access requests and password resets. Additionally, while integrations are solid, deeper cloud-native connectors and API-driven automation would help in hybrid and multi-cloud environments. A more responsive mobile interface or dedicated app for approvals and tasks would help managers who are often on the go. One more improvement is the built-in predictive insights or trend dashboards around access patterns and risk could improve proactive governance. More descriptive error messages and in-tool troubleshooting tips during setup configuration would reduce dependency on external documentation or support.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
10%
Computer Software Company
10%
Healthcare Company
6%
Financial Services Firm
11%
Manufacturing Company
10%
Computer Software Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise24
Large Enterprise103
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
We do not specifically use the password vaulting feature of CyberArk Identity. The centralized user dashboard of CyberArk Identity has not been that important for us. If it would be possible to sha...
What do you like most about One Identity Manager?
The One Identity birthright process has helped generate user accounts more accurately and quickly.
What is your experience regarding pricing and costs for One Identity Manager?
In terms of pricing, I find One Identity Manager to be cost-efficient. I appreciate the licensing model where you purchase a license and only buy maintenance later, rather than paying for a subscri...
What needs improvement with One Identity Manager?
I would like to see the possibility of being supported during the migration to the Angular portal as an improvement in One Identity Manager. I do not have any other points regarding necessary impro...
 

Also Known As

Idaptive
Quest One Identity Manager
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Texas A&M, Sky Media, BHF Bank, Swiss Post, Union Investment, Wayne State University. More at OneIdentity.com/casestudies
Find out what your peers are saying about CyberArk Identity vs. One Identity Manager and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.