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CyberArk Privileged Access Manager vs Keeper comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
CyberArk Privileged Access Manager boosts security and efficiency, reduces risks and costs, and streamlines credential management and compliance.
Sentiment score
8.1
Keeper enhances password security and efficiency, reducing retrieval time, offering significant value and aligning well with business needs.
The return on investment lies in improved security infrastructure, addressing over-privileged access, and reducing the risk of credential compromise, which is a major source of data breaches.
The end users have the authority to reconcile the password or verify it before using session isolation, which is one of the unique features that can be enabled through Privileged Session Manager, preventing any attacks from happening within the organization when connected with sessions through CyberArk Privileged Access Manager.
CyberArk Privileged Access Manager has helped customers save on costs primarily by reducing the number of engineering and information security personnel.
From a pricing perspective, although it was more expensive than the competition, the price-performance ratio was perfect for our business needs.
 

Customer Service

Sentiment score
6.5
CyberArk's support is knowledgeable but inconsistent, with mixed reviews on response times and initial interaction frustrations.
Sentiment score
7.6
Users praise Keeper's customer service for its reliability, quick response, knowledgeable support, and high-quality issue resolution.
CyberArk has been exceptional in coming back to us with immediate responses.
It could be forever until you talk to someone who knows what they are doing.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
It was perfect, and I had no reason to complain.
 

Scalability Issues

Sentiment score
7.7
CyberArk Privileged Access Manager scales well across infrastructures, though on-premises deployment can be challenging due to server constraints.
Sentiment score
8.4
Keeper effectively scales from small groups to large organizations, handling growth smoothly, with most users experiencing positive scalability.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a ten out of ten for scalability.
They had 40,000 passwords in this one safe, and it was saving the last ten iterations of each password object. That means they had 400,000 password objects in this safe. They exceeded the limit.
 

Stability Issues

Sentiment score
7.8
CyberArk Privileged Access Manager is stable with high availability, though occasional issues arise from complex setups or configurations.
Sentiment score
8.6
Keeper is praised for reliability, with no data loss or downtime, earning high ratings for stability and long-term use.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
 

Room For Improvement

CyberArk Privileged Access Manager needs improved UI, integration, performance, support, cost efficiency, documentation, and compatibility.
Users want Keeper improvements in UX, integration, customization, stability, support, pricing, offline access, and API and import capabilities.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
 

Setup Cost

Enterprise buyers find CyberArk expensive but valuable for its comprehensive features, stability, and risk-reduction capabilities.
Keeper offers reasonable, scalable pricing with discounts and plans that align with business needs, providing justified security benefits.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
The solution was more expensive than the competition, but considering our business needs, it was perfectly aligned with the price-performance aspect.
 

Valuable Features

CyberArk Privileged Access Manager excels in security with features for password management, session monitoring, integrations, and robust threat analytics.
Keeper offers secure password management with two-factor authentication, AES-256 encryption, and multi-platform access, enhancing user convenience and security.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
It can integrate with Splunk, SNMP, and other solutions and technologies.
The ability to share credentials easily and securely was a big improvement.
 

Categories and Ranking

CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
223
Ranking in other categories
User Activity Monitoring (1st), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
Keeper
Ranking in Enterprise Password Managers
10th
Average Rating
9.2
Reviews Sentiment
7.9
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Privileged Access Manager is 7.8%, down from 9.2% compared to the previous year. The mindshare of Keeper is 4.0%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Abdul Durrani - PeerSpot reviewer
Enables granular and secure access with just-in-time access and Zero Trust model
CyberArk provides a good amount of control over access types. However, as a future enhancement, having additional features for cross-platform integration would be beneficial. It would be good to have integrations with other tools and firewalls, such as Zscaler and CrowdStrike. Although I am not fully aware of recent updates, more cross-platform integration would be valuable. A SOC analyst would like to have centralized access in terms of information flowing in even for privileged access management. They would like to have control over everything instead of opening four to five tabs for different sorts of information. Cross-platform integration would help with that. Customers also want CyberArk's pricing to be better so that they can implement it further and have more licenses. Implementing a privileged access management solution can be challenging. It would be great if CyberArk could provide recommendations based on the compliance standards of an organization. It would help system admins ensure that all the required ports are closed and the systems are being managed properly. If any system is not being used anymore, any ports opened for that system need to be closed. Having such recommendations would be helpful.
Parwiz ElmJo - PeerSpot reviewer
It's an inexpensive, scalable solution that has improved our security
We use Keeper to store passwords We previously kept our passwords in an Excel file. Using Keeper makes us more secure.  Keeper has strong security features.  The password rotation feature could be improved. I have used Keeper for three years. I rate Keeper eight out of 10 for stability.  I…
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Top Industries

By visitors reading reviews
Educational Organization
33%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
Computer Software Company
15%
Financial Services Firm
10%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
With the current model of licensing, for my use cases, sometimes it's hard to convince the management and get budget approvals for it. It's expensive and you're not getting anything new. It's just ...
What do you like most about Keeper?
I like the tool's keyword editor and SSO.
What is your experience regarding pricing and costs for Keeper?
The solution was more expensive than the competition, but considering our business needs, it was perfectly aligned with the price-performance aspect.
What needs improvement with Keeper?
There is no improvement needed. Everything was good, and it was perfect for my needs.
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
Keeper Security
 

Overview

 

Sample Customers

Rockwell Automation
At&t, Wells Fargo, Disney, GM, Chase, Honeywell, Samsung, Dow
Find out what your peers are saying about CyberArk Privileged Access Manager vs. Keeper and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.