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Darktrace vs Heimdal Email Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Darktrace
Ranking in Email Security
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
82
Ranking in other categories
Intrusion Detection and Prevention Software (IDPS) (1st), Network Traffic Analysis (NTA) (1st), Network Detection and Response (NDR) (1st), Extended Detection and Response (XDR) (6th), Cloud Security Posture Management (CSPM) (15th), Cloud-Native Application Protection Platforms (CNAPP) (11th), Attack Surface Management (ASM) (4th), AI-Powered Cybersecurity Platforms (2nd)
Heimdal Email Security
Ranking in Email Security
62nd
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
1
Ranking in other categories
Fraud Detection and Prevention (72nd)
 

Mindshare comparison

As of July 2025, in the Email Security category, the mindshare of Darktrace is 3.0%, up from 1.5% compared to the previous year. The mindshare of Heimdal Email Security is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security
 

Featured Reviews

Malebo Lethoba Group - PeerSpot reviewer
Have found the AI analyst and detection functions highly valuable for network operations while managing complexity in initial setup
The functions I find most valuable in Darktrace ( /products/darktrace-reviews ) are the AI analyst as well as the detection.The autonomous response capabilities of Darktrace are not crucial for me because it doesn't work in a network where there are no core switches. In a modern network, the autonomous response doesn't work, especially when sitting in a shared data center.If I'm running a traditional network where I am not in a shared data center with a layer two dedicated for my resources, then it can work for me. However, if I am in a data center where I don't have layer two, it becomes an issue because the autonomous response is reliant on sending spoofed TCP resets to my core switch to block traffic, which is a major issue.
Melvin Ong - PeerSpot reviewer
Straightforward to set up, reliable, and offers good functionality
We primarily use the solution for email security and general email management.  It's improved our productivity.  The solution works well overall. The functionality is very good.  The setup process is easy.  It is stable and reliable. It's scalable.  I don't have any specific areas that need…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The autonomous response is also highly designed in Darktrace."
"The technical support from Darktrace is very good, including support from their resellers."
"A simple, powerful AI solution that just does all the work for you when you turn it on."
"It is a very simple product to use."
"The platform has many modules, and each module examines a different situation in the behavior."
"The main valuable feature is that we don't need a lot of analysts. With few analysts, we have all the network monitored, 24/7."
"The most beneficial feature in Darktrace is identifying phishing emails with the help of the AI engine and machine learning."
"The most valuable feature is the solution's ability to trim out the false positives and point your attention to the real important stuff."
"It is stable and reliable."
 

Cons

"Darkforce could be improved in the range of the interface; how to interact with the actions it's taking or not taking."
"This product needs more in terms of prevention. The detection capabilities work well but once a threat has been detected, Darktrace should work to prevent it from doing anything malicious."
"The Darktrace Mobile app needs improvement as it's currently limited in functionality, and the learning AI takes a while to adapt to new devices, flagging new users as threats for up to a month before recognizing them as regular network users."
"The cost is a bit on the higher side."
"They just need to make it a little bit more accurate as far as their alerts are concerned. It does generate some false positives that you have to tune. You have to do a lot of tuning when you first get it because of the false positives, but once it is all tuned up and ready to go, it will do its thing from there."
"There are still some issues with the network capturing or blocking traffic even after implementing exceptions."
"The initial setup is more complex and time-consuming than some solutions."
"The pricing is costly in USD, and they charge based on device counts."
"The solution could be less expensive."
 

Pricing and Cost Advice

"The product is expensive."
"I am using a demo of Darktrace for deployment and testing which is free."
"The pricing is a little high compared to the competition."
"It is a very expensive product."
"We've budgeted about 50,000 Kuwaiti dinars for the solution. That is a yearly operating cost."
"The cost of the solution is expensive for smaller businesses. They will not be able to afford it or might not need this type of security solution."
"The cost of the solution can be reduced to make it more appealing to customers."
"The cost is moderate."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
8%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What do you like most about Darktrace?
A very useful feature in Darktrace for real-time threat analysis is the packet inspection that analyzes the packet traffic in real time.
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Comparisons

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Also Known As

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MailSentry
 

Overview

 

Sample Customers

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.
Brother, Symbion, CPH West
Find out what your peers are saying about Microsoft, Proofpoint, Abnormal Security and others in Email Security. Updated: June 2025.
861,524 professionals have used our research since 2012.