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Dynatrace vs Workspace ONE Intelligence comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Ranking in Mobile APM
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
358
Ranking in other categories
Log Management (6th), Container Monitoring (2nd), AIOps (2nd), AI Observability (4th)
Workspace ONE Intelligence
Ranking in Application Performance Monitoring (APM) and Observability
46th
Ranking in Mobile APM
5th
Average Rating
8.0
Reviews Sentiment
6.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 6.3%, down from 11.4% compared to the previous year. The mindshare of Workspace ONE Intelligence is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Dynatrace6.3%
Workspace ONE Intelligence0.4%
Other93.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
MN
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
Automation and custom reporting impress while support resolution needs improvement
Workspace ONE Intelligence comes under a separate cost if you purchase UEM, making it a useful tool. The current features available in Workspace ONE Intelligence meet all use cases, so there isn't currently a need for improvement. Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days. The main issue is the time to resolve problems, not the time to response, which is adequate.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides bespoke dashboards and reports which help our business to grow."
"Auto alerting and reporting on the application and the infrastructure aid us in delivering our service with greater value."
"Helps us to shorten down the time for triaging an issue."
"The UEM feature, User Experience Management: Understanding how users are perceiving the application and then connecting that back into back-end systems to understand why things have gotten slow and then dealing with things."
"It is very stable and reliable."
"Dynatrace Appmon provides us with the ability to proactively identify issues within our systems which could be impacting our customers."
"We also use it in our performance testing. We found an issue that way, and we would have put that change live without Dynatrace. Finding that problem in "live", that would have been three or four days of investigation, whereas we found the issue, fixed the issue, reran the tests, all same day."
"We can see which step in a transaction is causing latency, right down to the particular Java class"
"Integration is also very easy."
"I would rate Workspace ONE Intelligence nine out of ten."
"The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy."
 

Cons

"An area for improvement would be security. In the next release, I'd like to see more network-centric capabilities - Dynatrace is good at the network level, but I have to leverage other network solutions and integrate with them, but a holistic approach including the network as a one-stop-shop would be great."
"I would like to see more features from the desktop client included in the web client."
"It definitely needs HA, because we have so many applications that are dependent on AppMon that it has been deemed critical. Any downtime, it just affects so many users. So that's one of our key asks for the future."
"Infrastructure monitoring could be improved."
"Configuration could be simpler."
"As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool."
"It needs improvement with proprietary protocols for the DC RUM part."
"I would like to see income monitoring for the servers and infrastructure monitoring."
"One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset."
"Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days."
"Windows devices management needs improvement."
 

Pricing and Cost Advice

"Just go with Dynatrace. Just start with Dynatrace. Do not go into AppMon. Start with Dynatrace, because AppMon is going to give you so much extra stuff that 99% of your user base will not need it, including yourself."
"The setup costs for Dynatrace are low, however licensing costs are high."
"Price (of the product) is a major concern for all the clients I work with."
"Getting the first agents installed, getting information, and coverage in a initial set of systems can be done in hours and with a low cost entry point."
"Dynatrace is bit costly and not easily affordable."
"Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective."
"We are buying more licenses, because we are seeing more value."
"They could improve their price ranges, as there is no option for startups or testing."
"The solution is cost-effective. Workspace ONE Intelligence is neither cheap nor expensive. Compared to other tools like MaaS360, it Is more cost-effective. It costs about seven dollars per user, while others might cost $50—a big difference."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
8%
Computer Software Company
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise298
No data available
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for Workspace ONE Intelligence?
Workspace ONE Intelligence comes under a separate cost when purchasing UEM. There is price sensitivity in India compared to other solutions currently occupying the AirWatch, so pricing needs to be ...
What needs improvement with Workspace ONE Intelligence?
Workspace ONE Intelligence comes under a separate cost if you purchase UEM, making it a useful tool. The current features available in Workspace ONE Intelligence meet all use cases, so there isn't ...
What advice do you have for others considering Workspace ONE Intelligence?
Predictive analysis hasn't been used, as there have been no customer use cases requiring it. Workspace ONE Intelligence offers flexibility in configuration, requiring only UEM integration if data n...
 

Also Known As

No data available
Apteligent, Crittercism
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego
Find out what your peers are saying about Dynatrace vs. Workspace ONE Intelligence and other solutions. Updated: January 2026.
881,733 professionals have used our research since 2012.