Eaton PredictPulse vs Vertiv Environet Alert comparison

"PredictPulse has been pretty stable. Our older UPS was approaching the end of life. Eaton came by and upgraded all the hardware, so we could install the latest interface and use PredictPulse on it. We didn't even have to ask."

"It gives us the opportunity to know if we have an issue with a UPS and then it invokes the automated service ticketing system. So we don't really have to do anything."

"The most valuable feature is being able to run reports on it. We get a monthly report on outages and usage and we can see how often we've had downtime, if we've had downtime."

"The most valuable feature is the instant notification, remotely via email, of any change in the status of the UPS, which is important. The UPS's provide critical control functions, such as emergency lighting and operation of emergency communications for passengers, and operation of critical radio systems which are needed for communication between Metro and the local Sheriff department."

"Many of its features are valuable, but the ability to be notified in real-time is the most valuable aspect. I can be at home, it could be the middle of the night. We have it set up so that it sends emails to people if it engaged."

"Event Viewer saves me a lot of time when getting everything ready for our fire insurance rating inspection, once every seven to eight years."

"I use the feature which alerts me to power outages, whether it is going on and off the battery. E.g., this feature came in handy last weekend when the Department of Water and Power took the power down. They said that it was for 12 hours, but it ended up being 14 hours. I could manage the readings on the batteries, ensure they weren't draining, and everything was okay. They made it through the whole outage."

"You can also program a report at the frequency you choose — I chose a monthly frequency — and get a report from each unit describing the average performance throughout that time period. That's very critical because we can use that as a maintenance tool to monitor the health of the unit."

"Environet Alert's best features are strong technology, good storage in supplies, and after-service."

"I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated... Maybe they could provide a more secure messaging system."

"They have redone the monthly report to make them easier to read through."

"It's been working very well. The only issue I've ever had with it was when we did the initial setup. We had issues getting it to bypass through the firewall. Their support staff were very helpful and we were able to get that taken care of pretty quickly, within a day or two."

"We get the alerts almost instantaneously, but it doesn't give you as much information as the system notice. And I don't know what the alert means. It's not really indicative of the problem because it's non-descriptive to us. Is there a problem, or is it only a standard utility blip for something?"

"We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined."

"I don't have problems with Eaton products, except that they're proprietary."

"I would like to see more voltage and current values. Input voltage has a phase to phase option and then there is a phase to neutral option for each phase and there are three phases. So it would be nice to see an average of each of those instead of just a voltage for each individual phase. If there was an average of those three, then that would be less math for me."

"I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on."

"Environet Alert could be cheaper and more widely available."

"Eaton was only one who offered to let us try it out for free. Right now, we are not paying anything for it, so the return on investment is great."

"In order to give us the latest, greatest version of PredictPulse, Eaton had to give us new cards on our UPS systems. Eaton provided the cards and had our technician install them at no cost to us."

"We have bought all of the features of PredictPulse because each of them serves a different purpose for us."

"It's part of our service contracts, so it's not broken down as a separate line item."

"It is saving our organization around $10,000 a month."

"We pay $4,000 for the Eaton 93PM UPS, which includes PredictPulse. It is a reasonable price."

"Environet Alert is a little expensive."