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Eightfold Talent Intelligence Platform vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Eightfold's platform boosts hiring efficiency, diversity, and retention while reducing costs, eliminating spreadsheets, and supporting the Department of Defense.
Sentiment score
5.3
SAP SuccessFactors offers efficiency and HR benefits, but high costs and long ROI periods challenge financial justification.
 

Customer Service

Sentiment score
6.1
Eightfold's customer service is praised for responsiveness and collaboration, with mostly positive feedback and minimal customization needs.
Sentiment score
6.2
SAP SuccessFactors support receives mixed reviews; praised for efficiency yet criticized for bureaucracy, response delays, and offshore handling.
 

Scalability Issues

Sentiment score
8.1
Eightfold Talent Intelligence Platform is scalable and adaptable but has moderate ease of scalability due to manual processes.
Sentiment score
7.8
SAP SuccessFactors is scalable, supporting diverse user sizes, though some module limitations exist; users generally report satisfaction.
 

Stability Issues

Sentiment score
8.6
Eightfold Talent Intelligence Platform is praised for its stability, minimal issues, robust algorithms, and reliable performance despite occasional integration challenges.
Sentiment score
7.5
SAP SuccessFactors is rated highly for stability despite occasional performance and integration issues during updates or high-demand periods.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
 

Room For Improvement

Users seek improved sourcing, usability, feedback, seamless integration, flexible configuration, and enhanced workforce management and collaboration features.
SAP SuccessFactors needs analytics, integration, and usability improvements; users face customization, interface, and deployment challenges.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
 

Setup Cost

Enterprise users are divided on Eightfold's pricing, with some praising its value while others find it costly.
SAP SuccessFactors provides a flexible pricing model, suited for large enterprises, with annual licensing and negotiable costs.
The licensing costs are quite high, which is a typical scenario for such solutions.
 

Valuable Features

Eightfold Talent Intelligence Platform accelerates hiring by mapping skills, enhancing engagement, and optimizing recruitment with AI-driven insights.
SAP SuccessFactors offers user-friendly HR solutions with strong integration, mobile access, and AI-driven tools for efficient enterprise management.
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
 

Categories and Ranking

Eightfold Talent Intelligen...
Ranking in Talent Management
13th
Ranking in Talent Acquisition
6th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
Talent Intelligence (1st)
SAP SuccessFactors
Ranking in Talent Management
1st
Ranking in Talent Acquisition
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
95
Ranking in other categories
Cloud HCM (1st), Global Payroll (2nd)
 

Mindshare comparison

As of May 2025, in the Talent Management category, the mindshare of Eightfold Talent Intelligence Platform is 2.2%, up from 1.1% compared to the previous year. The mindshare of SAP SuccessFactors is 19.7%, up from 19.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Management
 

Featured Reviews

Grace Cecilio - PeerSpot reviewer
Workforce and recruitment data tool that drastically reduced our time to hire at scale
This solution has improved the time to fill positions. We're able to do talent mapping and provide talent market insights based on the dashboards and data that Eightfold offers. Within a two week period, we are now able to have people ready to interview with a hiring manager, which is a huge win for us. It has become part of the sourcing strategy that's being deployed for all talent teams across different organizations in the US. We were able to execute a hire using Eightfold within the first month of deployment. This is due to the fact that we were able to source previous applicants for a specific position. Currently, 50% of our talent activities will be shifting towards Eightfold. Within a week or two, we have had people in various phone screen stages, whether with a recruiter, a sourcer or a hiring manager. We are about to launch the capabilities for scheduling interviews to reduce time to schedule from 4 to 5 days down to 48 to 72 hours. Eightfold takes the focus out of job titles. When you're sourcing using your own database, you look for job titles that are similar to the roles that you have open. However, job titles differ from company to company, and sometimes one person would have a specific job title but have different roles and responsibilities. The calibration tool allows our hiring managers to search our database and find candidates with a broader range of relevant skills.
SandeepKumar7 - PeerSpot reviewer
Useful to manage employee life cycle management but is not very easy to implement
There are quite a few things, like goal management, in terms of transferring goals from manager to subordinates, which is probably not one of the best ways to look at SAP SuccessFactors, making it an area that could have been done better. Route management and template management are pretty good areas. The reporting in the tool is not as great as I would want it to be from a PMGM internal management perspective. I just hope that SAP SuccessFactors comes up with a payroll tool that suits India. I don't see it as one of the best tools for the Indian scenario. I would love to see much better document management in the system, like onboarding. Onboarding has document management, but if I want to report through it, there is not much that I can do about it. DMS in SAP would be great since, in most places, DMS is maintained outside the system. I would have loved to see better DMS in SAP SuccessFactors. In terms of the reporting, I understand that since everything is moving to SAP SAC. Even without SAP SAC, it would be great if we could have better analytics within SAP SuccessFactors.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
11%
Comms Service Provider
9%
Performing Arts
9%
Educational Organization
45%
Computer Software Company
6%
Manufacturing Company
6%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about eightfold.ai?
Stability is fantastic. In the two years we've used it, I've only experienced one outage.
What needs improvement with eightfold.ai?
From my perspective, I think the usability could use some attention. Eightfold.ai offers modules for talent acquisition, talent management, and other areas like projects. They try to use a common U...
What is your primary use case for eightfold.ai?
We've done some customizations on top of it, but it really focuses on leader management at the executive level – things like succession planning and leader development. We haven't used it from a ta...
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
 

Also Known As

No data available
SuccessFactors
 

Overview

 

Sample Customers

Information Not Available
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about Eightfold Talent Intelligence Platform vs. SAP SuccessFactors and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.