

SAP SuccessFactors and Workday compete in the HR management software category. Workday seems to have the upper hand with its user-friendly design and consolidated solution, which many users find more intuitive.
Features: SAP SuccessFactors offers a modular approach, supporting the entire employee lifecycle with integration and analytics capabilities. It provides flexibility and comprehensive HR management solutions. Workday provides a consolidated HCM solution, praised for its user-friendly design and efficient business process configuration. It also boasts notable flexibility in integration and reporting, making it appealing to a broader audience.
Room for Improvement: SAP SuccessFactors users want better analytics and more seamless integration among modules. The recruitment module and financial integrations need enhancements. Workday needs to address its steep learning curve in custom reporting and localization issues in payroll capabilities. Clients also desire improvements in advanced computations and reporting flexibility, particularly for specific regions.
Ease of Deployment and Customer Service: SAP SuccessFactors operates on public, hybrid, and on-premises platforms, offering greater deployment flexibility. However, customers note delays and the need for improvements in support responsiveness and expertise. Workday's deployment is straightforward, though its support can be average, with notable costs for additional support services.
Pricing and ROI: SAP SuccessFactors is costly, but its modular usage provides value for various company sizes. Pricing could improve, with ROI dependent on implementation and usage. Workday is also expensive, positioned as a luxury for larger enterprises, with pricing based on modules and user count. Despite high initial costs, users acknowledge potential operational efficiencies and cost savings over time, contributing to ROI.
Around 30 to 40% of time has been saved in HR-related tasks such as onboarding, approvals, and reporting.
Since they have a lot of understanding about HR metrics and KPIs, they understand what the expectations are.
With Workday, I can pick up the phone, call them on Teams, and they answer immediately.
Customer support is good.
SAP SuccessFactors is 100 percent reliable and one of the biggest in the market.
We have implemented it for 25,000 employees, scaling from 7,000 to 25,000 using the same set of rules, and it was not difficult.
Since it is a cloud-based platform, it can handle increasing data and transactions without major challenges.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
The solution is absolutely stable.
The expectation from a non-IT representative is high.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
Workforce analytics is still challenging due to customizations. It does not provide flexibility in terms of analytics, and we have to customize extensively.
While there is mass upload functionality where we can load shifts for all people or specific groups, we need to select multiple people and assign them to a schedule from the interface itself.
Creating complex reports has a steep learning curve and often requires specified training.
Workday can be improved in terms of reporting and customization.
The licensing cost is not expensive now.
Pricing is a bit high and on the higher side.
The licensing costs are quite high, which is a typical scenario for such solutions.
We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us.
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
We now have real-time visibility into our global headcount and labor costs, which allows our leadership to make faster data-driven decisions.
What I appreciate best about Workday is the recruiting component.
The interface of Workday is superior.
| Product | Mindshare (%) |
|---|---|
| Workday | 9.2% |
| SAP SuccessFactors | 9.0% |
| Other | 81.8% |

| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 13 |
| Large Enterprise | 69 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 6 |
| Large Enterprise | 42 |
SAP SuccessFactors is an AI-powered, cloud-based HR suite supporting over 100 countries, providing real-time insights and integrated solutions across core HR, payroll, talent, learning, analytics, and employee experience.
Trusted by over 10,000 organizations, SAP SuccessFactors elevates people processes, decisions, and experiences by empowering employees. It offers AI-driven tools enhancing self-service, learning, performance, and development, unifying people and skills data to align talents with business goals. The platform ensures compliance with legal updates and speeds up results using HR best practices and a robust partner network. Its modular design, seamless integration, and mobile access stand out, supporting global accessibility and talent management. Role-based permissions and automated compliance offer flexibility and security, catering to diverse industries.
What are the most important features of SAP SuccessFactors?Organizations implement SAP SuccessFactors for Performance Management, Talent Acquisition, Learning, and HR core functions, streamlining recruitment, onboarding, records management, goal setting, and performance evaluation. It extends to time management, compensation, and talent development, integrating across geographies for centralized data management, reporting, and analytics, enhancing HR operations and employee engagement.
Workday provides a cloud-based platform offering robust human capital management features, emphasizing security, user-friendliness, and operational efficiency through workflow automation.
Workday is utilized by organizations for human capital management, supporting everything from employee recruitment to retirement, payroll processing, and performance tracking. It centralizes HR operations to increase efficiency and manage employee data effectively. Its business process framework allows for drag-and-drop functionality, which along with real-time reporting, enriches the user experience. Workday's modules cover talent, compensation, benefits, and learning, enhancing the workforce management approach. Though integration with external systems can be complex, its usability and flexible configuration support adaptability. Users seek enhancements in customization, reporting, interface usability, and speed, particularly in financial, timekeeping, and payroll modules. Expanding automation, API connectors, language support, and introducing country and industry-specific modules would significantly boost its capabilities. Pricing remains a concern among users.
What are Workday's most important features?Workday is implemented in a range of industries, including finance, healthcare, and technology, offering specialized HR management solutions tailored to each sector's unique requirements. These implementations improve workforce management and align HR strategies with organizational goals, showcasing its adaptability across different business landscapes.
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