SAP SuccessFactors and Workday both compete in the human capital management (HCM) category, offering comprehensive solutions for HR needs. Workday appears to have an edge due to its user-friendly interface and robust integration features.
Features: SAP SuccessFactors offers a broad suite covering the entire employee lifecycle with functionalities like modular implementation, strong performance management, and global data management. Workday is known for its centralized design, intuitive user interface, and powerful reporting tools, offering seamless integration with various business applications and robust security protocols.
Room for Improvement: SAP SuccessFactors could enhance its analytics and integration across modules, improve flexibility in reporting, and increase user-friendliness. Users have experienced some challenges with issue resolution and support. Workday could improve its Payroll module, allow more customization options, and provide more flexibility in reporting. Users also desire better analytics and quicker updates to meet evolving needs.
Ease of Deployment and Customer Service: SAP SuccessFactors is mainly deployed in the Public Cloud, which facilitates deployment but has mixed reviews on customer support effectiveness and responsiveness. Workday uses both Public and Private Clouds, generally receiving positive feedback for strong customer service, although some cases involving complex issues require better support and faster responses.
Pricing and ROI: Both SAP SuccessFactors and Workday are considered premium solutions with high pricing. SuccessFactors provides modular pricing and potential for negotiations, delivering value through functionality yet mixed ROI. Workday's tiered pricing by module and users is seen as expensive but justified by the comprehensive service offering, resulting in positive ROI for those valuing its efficiency and process integration globally.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
However, going by the demo, I think it is quite simple to use.
The licensing costs are quite high, which is a typical scenario for such solutions.
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
Comparing Workday to other products, I am taking a positive note about Workday and it is the first priority that I suggested compared to Oracle or other products.
| Product | Market Share (%) |
|---|---|
| Workday | 17.9% |
| SAP SuccessFactors | 19.9% |
| Other | 62.2% |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 13 |
| Large Enterprise | 68 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 41 |
SAP SuccessFactors is an AI-powered, cloud-based HR suite supporting over 100 countries, providing real-time insights and integrated solutions across core HR, payroll, talent, learning, analytics, and employee experience.
Trusted by over 10,000 organizations, SAP SuccessFactors elevates people processes, decisions, and experiences by empowering employees. It offers AI-driven tools enhancing self-service, learning, performance, and development, unifying people and skills data to align talents with business goals. The platform ensures compliance with legal updates and speeds up results using HR best practices and a robust partner network. Its modular design, seamless integration, and mobile access stand out, supporting global accessibility and talent management. Role-based permissions and automated compliance offer flexibility and security, catering to diverse industries.
What are the most important features of SAP SuccessFactors?Organizations implement SAP SuccessFactors for Performance Management, Talent Acquisition, Learning, and HR core functions, streamlining recruitment, onboarding, records management, goal setting, and performance evaluation. It extends to time management, compensation, and talent development, integrating across geographies for centralized data management, reporting, and analytics, enhancing HR operations and employee engagement.
Workday is a cloud-based software solution that specializes in developing applications for capital and finance management applications. The system is built to work in global workforces and is adaptable. The global system ensures that users are up to date and can manage internal career-related information, and everyday business problems like timesheets, payrolls, and time off.
“A Pioneer in Software-as-a-Service”
Workday Human Capital Management tool is designed to simplify and streamline your work. It leverages machine learning to adapt capital management to a changing environment.
The Workday model is based on delivering a single system that uses a single source of data and a single security model to deliver a unique user experience. The system is user-friendly and ensures that employees and management can use it from any and all devices. Workday HCM integrates into a central system that includes financial management, payroll, recruiting, learning, and planning. Managers and employees can provide feedback to one another, too.
Workday’s features include:
Workday smart platform consists of the following modules:
Reviews from Real Users
Many organizations choose Workday because it provides an all-in-one modular solution for human capital and finance management. Our users say they like the ease of use for time-off requests, career and development segments, and overall HR management. The records and reporting capabilities are another popular feature.
"The solution was very good at reconfiguration and customization of their software. It helped us to meet federal regulations," said one user. Another said that the best feature is the optimization of the work day experience with a unified platform that can be applied across different business units. “You will never find a use case that cannot be covered," said a third.
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