

SAP SuccessFactors and Workday compete in the HR management software category. Workday seems to have the upper hand with its user-friendly design and consolidated solution, which many users find more intuitive.
Features: SAP SuccessFactors offers a modular approach, supporting the entire employee lifecycle with integration and analytics capabilities. It provides flexibility and comprehensive HR management solutions. Workday provides a consolidated HCM solution, praised for its user-friendly design and efficient business process configuration. It also boasts notable flexibility in integration and reporting, making it appealing to a broader audience.
Room for Improvement: SAP SuccessFactors users want better analytics and more seamless integration among modules. The recruitment module and financial integrations need enhancements. Workday needs to address its steep learning curve in custom reporting and localization issues in payroll capabilities. Clients also desire improvements in advanced computations and reporting flexibility, particularly for specific regions.
Ease of Deployment and Customer Service: SAP SuccessFactors operates on public, hybrid, and on-premises platforms, offering greater deployment flexibility. However, customers note delays and the need for improvements in support responsiveness and expertise. Workday's deployment is straightforward, though its support can be average, with notable costs for additional support services.
Pricing and ROI: SAP SuccessFactors is costly, but its modular usage provides value for various company sizes. Pricing could improve, with ROI dependent on implementation and usage. Workday is also expensive, positioned as a luxury for larger enterprises, with pricing based on modules and user count. Despite high initial costs, users acknowledge potential operational efficiencies and cost savings over time, contributing to ROI.
Since they have a lot of understanding about HR metrics and KPIs, they understand what the expectations are.
With Workday, I can pick up the phone, call them on Teams, and they answer immediately.
SAP SuccessFactors is 100 percent reliable and one of the biggest in the market.
We have implemented it for 25,000 employees, scaling from 7,000 to 25,000 using the same set of rules, and it was not difficult.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
The solution is absolutely stable.
The expectation from a non-IT representative is high.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
Workforce analytics is still challenging due to customizations. It does not provide flexibility in terms of analytics, and we have to customize extensively.
While there is mass upload functionality where we can load shifts for all people or specific groups, we need to select multiple people and assign them to a schedule from the interface itself.
Creating complex reports has a steep learning curve and often requires specified training.
The ease of use is notable because seeing all the videos and demos, the user interface is quite simple to use.
The licensing cost is not expensive now.
Pricing is a bit high and on the higher side.
The licensing costs are quite high, which is a typical scenario for such solutions.
We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us.
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
We now have real-time visibility into our global headcount and labor costs, which allows our leadership to make faster data-driven decisions.
What I appreciate best about Workday is the recruiting component.
The interface of Workday is superior.
| Product | Mindshare (%) |
|---|---|
| SAP SuccessFactors | 10.4% |
| Workday | 10.5% |
| Other | 79.1% |

| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 13 |
| Large Enterprise | 69 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 6 |
| Large Enterprise | 42 |
SAP SuccessFactors is an AI-powered, cloud-based HR suite supporting over 100 countries, providing real-time insights and integrated solutions across core HR, payroll, talent, learning, analytics, and employee experience.
Trusted by over 10,000 organizations, SAP SuccessFactors elevates people processes, decisions, and experiences by empowering employees. It offers AI-driven tools enhancing self-service, learning, performance, and development, unifying people and skills data to align talents with business goals. The platform ensures compliance with legal updates and speeds up results using HR best practices and a robust partner network. Its modular design, seamless integration, and mobile access stand out, supporting global accessibility and talent management. Role-based permissions and automated compliance offer flexibility and security, catering to diverse industries.
What are the most important features of SAP SuccessFactors?Organizations implement SAP SuccessFactors for Performance Management, Talent Acquisition, Learning, and HR core functions, streamlining recruitment, onboarding, records management, goal setting, and performance evaluation. It extends to time management, compensation, and talent development, integrating across geographies for centralized data management, reporting, and analytics, enhancing HR operations and employee engagement.
The Workday Platform is an AI-powered platform that unifies HR, financial, and operational data, enabling seamless planning, execution, and analysis. It improves decision-making, streamlines cross-team processes, and leverages Workday Illuminate™ for advanced AI insights from vast HR and finance datasets. Workday empowers organizations of all sizes to innovate and optimize performance.
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