Try our new research platform with insights from 80,000+ expert users

Oracle HCM Cloud vs SAP SuccessFactors comparison

Oracle and SAP are both solutions in the Cloud HCM category. Oracle is ranked #4 with an average rating of 8.2, while SAP is ranked #1 with an average rating of 7.4. Oracle holds a 9.7% mindshare in CHCM, compared to SAP’s 21.2% mindshare. Additionally, 93% of Oracle users are willing to recommend the solution, compared to 85% of SAP users who would recommend it.
Oracle HCM Cloud
Read 73 Oracle HCM Cloud reviews
  • 4,994 Views
  • 3,369 Comparison Views
93% willing to recommend
SAP SuccessFactors
Read 95 SAP SuccessFactors reviews
  • 9,820 Views
  • 7,073 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Apr 20, 2025

SAP SuccessFactors and Oracle HCM Cloud are competitors in the HR software space. Oracle HCM Cloud has a slight edge in comprehensive functionality due to its robust analytics and compliance framework.

Features: SAP SuccessFactors emphasizes employee lifecycle management and offers modular implementations with strong integration with third-party apps. Oracle HCM Cloud is recognized for its comprehensive talent management features and real-time analytics, providing a holistic approach to HR management.

Room for Improvement: SAP SuccessFactors could enhance its analytics capabilities and improve the integration across its modules and external systems. There is also a demand for better customization in reporting. For Oracle HCM Cloud, users seek improved customization options, user experience enhancements, and simplified integration processes with third-party systems.

Ease of Deployment and Customer Service: SAP SuccessFactors primarily relies on SAP's public cloud infrastructure, though users report varied experiences with technical support. Oracle HCM Cloud also leverages public clouds and provides more flexible deployment options, including on-premises and hybrid, with generally efficient technical support.

Pricing and ROI: SAP SuccessFactors offers a flexible subscription model, which may translate to higher costs for smaller organizations, yet it demonstrates ROI through automation. Oracle HCM Cloud presents competitive pricing associated with its comprehensive features, with its ROI enhanced by built-in auditing and reporting tools.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Oracle HCM Cloud vs. SAP SuccessFactors Report (Updated: May 2025).
Buyer's Guide
Oracle HCM Cloud vs. SAP SuccessFactors
May 2025
Download the complete report
Helped 851,604 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Oracle HCM Cloud boosts efficiency and satisfaction, saving time, enhancing cost-effectiveness, yet requires continuous investment for optimal ROI.
Sentiment score
5.3
SAP SuccessFactors offers efficiency and HR benefits, but high costs and long ROI periods challenge financial justification.
The ROI is more about easing operations rather than quantifiable metrics.
It is time-saving in payroll processing.
For more quotes and insights, download the Oracle HCM Cloud report
No quotes available
For more quotes and insights, download the SAP SuccessFactors report
 

Customer Service

Sentiment score
6.1
Oracle HCM Cloud customer service is praised, but technical support receives mixed reviews due to inconsistency and delayed responses.
Sentiment score
6.2
SAP SuccessFactors support receives mixed reviews; praised for efficiency yet criticized for bureaucracy, response delays, and offshore handling.
Oracle provides robust technical support, with regular updates every six months or quarterly.
Oracle's technical support is generally satisfactory yet lacks flexibility and rapid response times.
I would rate customer service a seven because it takes a process to reach a real person, often involving chats with AutoChat first.
For more quotes and insights, download the Oracle HCM Cloud report
No quotes available
For more quotes and insights, download the SAP SuccessFactors report
Kishor Namburu - PeerSpot reviewerreviewer1363161 - PeerSpot reviewerErick Kathurima - PeerSpot reviewer
 

Scalability Issues

Sentiment score
7.9
Oracle HCM Cloud efficiently adapts to businesses of all sizes, praised for scalability and flexibility with frequent updates.
Sentiment score
7.8
SAP SuccessFactors is scalable, supporting diverse user sizes, though some module limitations exist; users generally report satisfaction.
You can't scale HCM on Fusion Cloud as a standalone service.
For more quotes and insights, download the Oracle HCM Cloud report
No quotes available
For more quotes and insights, download the SAP SuccessFactors report
 

Stability Issues

Sentiment score
7.6
Oracle HCM Cloud is stable and reliable, with minor issues primarily due to updates or external factors. Rated 8-9/10.
Sentiment score
7.5
SAP SuccessFactors is rated highly for stability despite occasional performance and integration issues during updates or high-demand periods.
While I have not seen any downtime, the system can be slow at times.
For more quotes and insights, download the Oracle HCM Cloud report
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
For more quotes and insights, download the SAP SuccessFactors report
 

Room For Improvement

Users seek improved Oracle HCM Cloud mobile functionality, integration, user experience, customization, localization, and partner training for diverse needs.
SAP SuccessFactors needs analytics, integration, and usability improvements; users face customization, interface, and deployment challenges.
Instead of uploading documents, a default integration with local government authorities would simplify onboarding.
Standardizing the exposure of functionalities within the application as external interfaces could enhance integration capabilities.
For more quotes and insights, download the Oracle HCM Cloud report
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
For more quotes and insights, download the SAP SuccessFactors report
Kishor Namburu - PeerSpot reviewerreviewer1363161 - PeerSpot reviewerRenelia Villanueva - PeerSpot reviewerreviewer2643300 - PeerSpot reviewer
 

Setup Cost

Oracle HCM Cloud offers competitive and flexible pricing, suitable for enterprises but less accessible for small businesses.
SAP SuccessFactors provides a flexible pricing model, suited for large enterprises, with annual licensing and negotiable costs.
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
The pricing is not bad, however, it is not affordable for everyone, especially in Africa.
Licensing costs were also a consideration, particularly regarding contractors.
For more quotes and insights, download the Oracle HCM Cloud report
The licensing costs are quite high, which is a typical scenario for such solutions.
For more quotes and insights, download the SAP SuccessFactors report
Kishor Namburu - PeerSpot reviewerErick Kathurima - PeerSpot reviewerreviewer1363161 - PeerSpot reviewerRenelia Villanueva - PeerSpot reviewer
 

Valuable Features

Oracle HCM Cloud offers intuitive UI, comprehensive HR tools, flexibility, strong analytics, and efficient management with frequent updates and mobile accessibility.
SAP SuccessFactors offers user-friendly HR solutions with strong integration, mobile access, and AI-driven tools for efficient enterprise management.
The integration capabilities of Oracle HCM Cloud are valuable, particularly its support for managing global HR operations, including absence management, talent management, employee recruitment, and performance evaluations.
This makes operations easier, and Oracle has excelled in this area with Fusion Explorer.
The most valuable features of Oracle HCM Cloud are its ease of setup, being ready for consumption, talent management, and workforce management applications.
For more quotes and insights, download the Oracle HCM Cloud report
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
For more quotes and insights, download the SAP SuccessFactors report
reviewer1363161 - PeerSpot reviewerKishor Namburu - PeerSpot reviewerErick Kathurima - PeerSpot reviewerRenelia Villanueva - PeerSpot reviewerreviewer2643300 - PeerSpot reviewer
 

Categories and Ranking

Oracle HCM Cloud
Ranking in Talent Management
4th
Ranking in Cloud HCM
4th
Ranking in Talent Acquisition
3rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
73
Ranking in other categories
Benefits Administration (2nd), HR Analytics Software (1st)
SAP SuccessFactors
Ranking in Talent Management
1st
Ranking in Cloud HCM
1st
Ranking in Talent Acquisition
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
95
Ranking in other categories
Global Payroll (2nd)
 

Mindshare comparison

As of May 2025, in the Cloud HCM category, the mindshare of Oracle HCM Cloud is 9.7%, down from 10.9% compared to the previous year. The mindshare of SAP SuccessFactors is 21.2%, down from 22.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

OswinSteve - PeerSpot reviewer
Capable of consolidating data from all countries and providing access to any employee information across locations but poor user experience
Oracle HCM Cloud definitely has a lot to improve from a user experience perspective. The platform is huge and feature-rich, but is it truly appealing to an end user? Is it a two-click solution? Does it match current market trends in user experience? No, it has a lot of catching up to do. For example, is the screen catchy for an employee to see their details or access essential information? No. The user experience is zero. An employee needs training to apply for leave, something as simple as that. They shouldn't need training materials or user guides to navigate the system. We're moving towards empowering users, especially with end-user-facing systems. People should be self-reliant and not need to rely on manuals. Oracle HCM Cloud is very old-school in this regard. It's still stuck in the "PeopleSoft" mentality instead of focusing on a user-friendly experience for employees and managers. So, the user experience needs a major overhaul. So, to summarize, it needs to be more user-friendly and present key information on the login screen. In future releases, I would like to see employee dashboards. Oracle HCM should come up with ready-made employee dashboards, like very simple ones. Right now, an employee dashboard or a manager dashboard, but these should be readily available. You shouldn't expect a customer to go and design something they need. There are a few basic things any employee or manager in any company would want to see. One of the best things would be a very simple org chart. Now, the org chart is quite poor on Oracle. There are applications that focus only on org charts and look really good, giving a lot of details about a team and its employees. But Oracle's org chart is bad, so to be specific, they should improve it a lot.
Read full review
Marissa Schwan - PeerSpot reviewer
Easy to deploy, stable, and scalable
SuccessFactors has a best practices model for HR across the board, but there are multiple industries. For example, the pharmaceutical, engineering, and professional services industries may have different processes based on their business requirements and operations. SAP and Workday have one approach across industries. As employee experience becomes increasingly important, the kind of employees appointed in an engineering environment, a pharmaceutical environment, and a professional service environment are very different, meaning their experience touchpoints may differ and require adjustments. SuccessFactors should consider building their best practices around critical industries to help companies become more differentiated in the markets they operate in. As a company, we have 118,000 followers on LinkedIn, and the unemployment rate in South Africa is quite high, at more than 30 percent. When we advertise a job, the number of CVs and applications we receive from people who want to work for us is overwhelming, we can get up to 600 CVs for a single vacancy. To make the process more efficient, we need to use artificial intelligence to identify the key elements of the job profile and match them to the CVs of the applicants. The pre-selection questions are helpful in reducing the number of applicants, but they don't measure the suitability of the CVs and profiles. This is something that needs to be built into the system, but it doesn't currently exist in the market. We have a good pre-selection program, but it doesn't take into account experience, qualifications, professional memberships, work experience, or critical performance indicators. We have enough information from CVs and LinkedIn profiles for the system to match the vacancy profile with the applicant's information and rank them from most suitable to least suitable.
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which Cloud HCM solutions are best for your needs.
See recommendations
851,604 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
48%
Computer Software Company
6%
Financial Services Firm
6%
Manufacturing Company
4%
Educational Organization
47%
Computer Software Company
6%
Manufacturing Company
6%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
See all answers
What do you like most about Oracle HCM Cloud?
The most valuable features of the solution are the core HR, absence, payroll, and recruitment modules.
See all answers
What is your experience regarding pricing and costs for Oracle HCM Cloud?
Cost-management initiatives were implemented to reduce expenses, such as controlling overtime hours. Licensing costs were also a consideration, particularly regarding contractors.
See all answers
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
See all answers
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
See all answers
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
See all answers
 

Comparisons

Workday vs Oracle HCM Cloud Logo
Workday vs Oracle HCM Cloud
Compared 21% of the time
SAP HCM vs Oracle HCM Cloud Logo
SAP HCM vs Oracle HCM Cloud
Compared 13% of the time
PeopleSoft vs Oracle HCM Cloud Logo
PeopleSoft vs Oracle HCM Cloud
Compared 8% of the time
Oracle E-Business Suite vs Oracle HCM Cloud Logo
Oracle E-Business Suite vs Oracle HCM Cloud
Compared 7% of the time
Oracle Taleo vs Oracle HCM Cloud Logo
Oracle Taleo vs Oracle HCM Cloud
Compared 4% of the time
More Oracle HCM Cloud Competitors
Workday vs SAP SuccessFactors Logo
Workday vs SAP SuccessFactors
Compared 29% of the time
SAP HCM vs SAP SuccessFactors Logo
SAP HCM vs SAP SuccessFactors
Compared 15% of the time
PeopleSoft vs SAP SuccessFactors Logo
PeopleSoft vs SAP SuccessFactors
Compared 7% of the time
UKG vs SAP SuccessFactors Logo
UKG vs SAP SuccessFactors
Compared 4% of the time
BambooHR vs SAP SuccessFactors Logo
BambooHR vs SAP SuccessFactors
Compared 4% of the time
More SAP SuccessFactors Competitors
 

Product Reports

Buyer's Guide
Oracle HCM Cloud
May 2025
Oracle HCM Cloud reportDownload Oracle HCM Cloud product report
Buyer's Guide
SAP SuccessFactors
April 2025
SAP SuccessFactors reportDownload SAP SuccessFactors product report
 

Also Known As

Oracle Human Capital Management Cloud
SuccessFactors
 

Overview

Natively built for the cloud, Oracle Fusion Cloud Human Capital Management is a complete solution that connects every human resource process—and every person—across your enterprise. We help you create a community where people feel valued, heard, and like they belong. With a single user experience and data model and seamless processes and infrastructure, Oracle Cloud HCM can help you redefine what best looks like for your people.

Platform capabilities empower every HR process including: Global HR, Talent Management, Recruiting, Learning, Workforce Rewards, Workforce Management, Work Life Solutions, HR Help Desk, Workforce Health and Safety Incidents, Payroll Management, Benefits Management, Advanced HCM Controls, and Strategic Workforce Planning.

Top 10 Reason Why Customers Choose Oracle Cloud HCM:

  • Tailored User Experience

    Employees expect tailored experiences from their work technology and want to feel supported by their organization regardless of where, when, and how they work. Providing employees with a tailored user experience is now a necessity—one that many HR teams are striving for as they evaluate their technology. That’s why Oracle Cloud HCM offers the only complete employee experience platform that empowers your people to connect, grow, and thrive.

  • Adaptable and Extensible

    HR is at the forefront of navigating change and needs to be able to adapt quickly as new challenges arise. Oracle Cloud HCM delivers an adaptable and flexible solution to meet changing business practices, regulations, and environments.

  • Complete HCM Cloud Solution

    Organizations that want to manage the entire employee lifecycle select Oracle Cloud HCM because it’s the most complete HR cloud solution on the market. Built as a single cloud solution for all HR functionalities, it connects every HR process from hire to retire.

  • Complete Enterprise Solution

    One of the many things that sets Oracle apart from other vendors is that we natively built our software-as-a-service (SaaS) applications on our own cloud platform and infrastructure. With applications and data all on one platform, you can gain unobstructed visibility across your organization and increased data security

  • Improved Business Value

    Oracle customers leverage our HCM cloud application to drive business value through better user engagement and adoption, streamlined processes, improved productivity, and lower total cost of ownership

  • Dedication to Innovation

    Innovation is the biggest benefit of moving your systems to the cloud. Our quarterly updates allow us to continuously deliver new and exciting features. With a team of more than 20,000 engineers, Oracle delivers more than 1,000 innovation updates annually—80% of which are based on customer feedback.

  • Data Security and Privacy

    Oracle has a strong security culture and is trusted by

    organizations worldwide with strict security requirements. Stored in state-of-the-art data centers, Oracle Cloud HCM and our infrastructure have advanced multilayered security measures that can help customers meet both local and international regulations

  • Vibrant HR Community

    Oracle Cloud Customer Connect is a vibrant online

    community of more than 40,000 HCM users and a great place to crowdsource information, discuss the latest releases, register for in-person or virtual events, and submit product suggestions.

  • Customer Success

    Oracle customers have access to an implementation success manager, on-demand education, and success planning tools. We offer 24/7 customer service in 145 countries worldwide to help you maximize the value of your investment.

  • Global Capabilities

    Most enterprises today operate at both the global and local levels, so our customers appreciate that Oracle Cloud HCM is designed to meet both international and regional needs for more than 200 jurisdictions and 27 languages.

    • Oracle HCM Cloud is a complete HR application suite which helps organizations become more strategic and agile with a best-in-class workforce experience. It integrates HR best practices and technology to provide an engaging, informative, and adaptive HR experience throughout the entire employee lifecycle. Oracle HCM Cloud allows organizations find, develop and retain the best talent, enable collaboration, deliver deep workforce insights, and increase operational efficiency

    Oracle

    SAP SuccessFactors is an AI-powered, cloud-based HR suite supporting over 100 countries, providing real-time insights and integrated solutions across core HR, payroll, talent, learning, analytics, and employee experience.

    Trusted by over 10,000 organizations, SAP SuccessFactors elevates people processes, decisions, and experiences by empowering employees. It offers AI-driven tools enhancing self-service, learning, performance, and development, unifying people and skills data to align talents with business goals. The platform ensures compliance with legal updates and speeds up results using HR best practices and a robust partner network. Its modular design, seamless integration, and mobile access stand out, supporting global accessibility and talent management. Role-based permissions and automated compliance offer flexibility and security, catering to diverse industries.

    What are the most important features of SAP SuccessFactors?
    • Performance and Goal Management: Facilitates setting and tracking employee objectives.
    • Employee Lifecycle Management: Streamlines employee processes from recruitment to exit.
    • Learning Management: Promotes continuous learning and development.
    • Real-Time Reporting: Provides instant insights into HR data.
    What benefits should users look for in SAP SuccessFactors reviews?
    • Increased Productivity: AI-driven tools enhance workforce agility.
    • Talent Alignment: Unifying skills data aligns workforce with business priorities.
    • Compliance Assurance: Regular updates ensure legal and regulatory adherence.
    • Global Accessibility: Cloud-based platform supports cross-geography management.

    Organizations implement SAP SuccessFactors for Performance Management, Talent Acquisition, Learning, and HR core functions, streamlining recruitment, onboarding, records management, goal setting, and performance evaluation. It extends to time management, compensation, and talent development, integrating across geographies for centralized data management, reporting, and analytics, enhancing HR operations and employee engagement.

    SAP
     

    Sample Customers

    Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply
    City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
    Buyer's Guide
    Oracle HCM Cloud vs. SAP SuccessFactors
    May 2025
    Free Report: Oracle HCM Cloud vs. SAP SuccessFactors
    Find out what your peers are saying about Oracle HCM Cloud vs. SAP SuccessFactors and other solutions. Updated: May 2025.
    DOWNLOAD NOW
    851,604 professionals have used our research since 2012.
    See our Oracle HCM Cloud vs. SAP SuccessFactors report.
    See our list of best Cloud HCM vendors, best Talent Management vendors, and best Talent Acquisition vendors.

    We monitor all Cloud HCM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.