SAP SuccessFactors and UKG are both competitive HCM solutions aimed at enterprise clients. SuccessFactors stands out due to its superior SAP integration and advanced talent management features, while UKG provides robust payroll and workforce management tools at a more competitive price point.
Features: SuccessFactors excels with seamless SAP ecosystem integration, offering flexible module implementation, AI-driven recruitment, and comprehensive analytics. UKG is distinguished by its robust time management, effective payroll integration, and employee self-service features.
Room for Improvement: SuccessFactors needs to advance its built-in analytics and simplify integrations between recruitment and payroll, along with offering more customization and localization. In contrast, UKG should focus on streamlining system administration and enhancing advanced scheduling.
Ease of Deployment and Customer Service: SuccessFactors supports various deployment models but faces criticism over inconsistent technical support. UKG's deployment, especially in public clouds, is complemented by effective customer service, contributing greatly to user satisfaction.
Pricing and ROI: SuccessFactors has a high premium pricing model that reflects its extensive features, offering long-term ROI but higher initial costs. UKG appeals with competitive pricing, offering strong ROI, particularly with payroll efficiencies and comprehensive support.
One developer and one functional person can efficiently manage the implementation for a large organization.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
I hardly ever encounter any stability issues, as SAP SuccessFactors is very good and stable.
The change management process during the initial launch was not effectively handled, leading to a poor user experience.
Advisories can only be placed at the bottom, which is less effective as employees may not scroll down to see them.
It is a productive ERP application, but many people in the IT market are not aware of it.
The licensing costs are quite high, which is a typical scenario for such solutions.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
SAP SuccessFactors has advantages in providing AI-driven initiatives such as candidate screening and matching features within the recruitment module.
Employees can view their goals, performance, ratings, and employee information, which enhances the employee experience.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
SAP SuccessFactors is an AI-powered, cloud-based HR suite supporting over 100 countries, providing real-time insights and integrated solutions across core HR, payroll, talent, learning, analytics, and employee experience.
Trusted by over 10,000 organizations, SAP SuccessFactors elevates people processes, decisions, and experiences by empowering employees. It offers AI-driven tools enhancing self-service, learning, performance, and development, unifying people and skills data to align talents with business goals. The platform ensures compliance with legal updates and speeds up results using HR best practices and a robust partner network. Its modular design, seamless integration, and mobile access stand out, supporting global accessibility and talent management. Role-based permissions and automated compliance offer flexibility and security, catering to diverse industries.
What are the most important features of SAP SuccessFactors?Organizations implement SAP SuccessFactors for Performance Management, Talent Acquisition, Learning, and HR core functions, streamlining recruitment, onboarding, records management, goal setting, and performance evaluation. It extends to time management, compensation, and talent development, integrating across geographies for centralized data management, reporting, and analytics, enhancing HR operations and employee engagement.
At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.
We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.
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