UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.
UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well.
Associate Manager at a educational organization with 201-500 employees
Real User
Mar 9, 2023
From my perspective, there are no significant downsides to UKG, as it is currently the leading solution in workforce management. Mostly, UKG is used in manufacturing industries. One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it. In the future, I would like to see more applications integrated into UKG, as currently, it operates on SQL and Boomi platforms. It would be good if it could be an open-source platform.
Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees
MSP
Aug 3, 2022
The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.
Sr HRIS Analyst at a real estate/law firm with 201-500 employees
Real User
Dec 8, 2021
Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports.
Payroll Systems Admin at a healthcare company with 501-1,000 employees
Real User
Nov 18, 2021
The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself. Tthere aren't very many of us that use UKG Dimensions and UKG Pro. Our main dream is that the two will truly become one because right now they're two separate entities, two separate software packages. We still have to do integrations between the two. If they would merge fully it would be wonderful.
Senior Manager IT at a manufacturing company with 10,001+ employees
Real User
Jul 30, 2021
Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.
Chief Executive Officer at a manufacturing company with 201-500 employees
Real User
Jun 28, 2020
There are some improvements needed as it's still a growing technology. Improvements with regard to some of its functionality need to be extended out a little bit further. The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.
UKG offers a comprehensive suite for payroll processing, HR management, and business intelligence, integrating seamlessly with systems like PeopleSoft and Workday. Its cloud-based service enhances workforce management across industries with advanced customization and intuitive use.UKG's extensive features include payroll processing, business intelligence reporting, and self-service options for employees and managers. The platform is designed for ease of integration, providing a user-friendly...
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.
Advanced Scheduling must be improved. The system is slow sometimes.
The platform's features need enhancement while being used as a recruiting tool.
UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well.
The tool needs improvement on the configuration side.
UKG could be a little more flexible in some areas.
From my perspective, there are no significant downsides to UKG, as it is currently the leading solution in workforce management. Mostly, UKG is used in manufacturing industries. One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it. In the future, I would like to see more applications integrated into UKG, as currently, it operates on SQL and Boomi platforms. It would be good if it could be an open-source platform.
The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.
Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports.
The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself. Tthere aren't very many of us that use UKG Dimensions and UKG Pro. Our main dream is that the two will truly become one because right now they're two separate entities, two separate software packages. We still have to do integrations between the two. If they would merge fully it would be wonderful.
Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.
There are some improvements needed as it's still a growing technology. Improvements with regard to some of its functionality need to be extended out a little bit further. The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.