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ESET Endpoint Protection Platform vs Intercept X Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
ESET Endpoint Protection Platform offers high ROI through efficient security on existing hardware, enhancing value and brand trust.
Sentiment score
6.5
Intercept X Endpoint is praised for its cost-effectiveness, ransomware protection, strategic impact, and overall network security satisfaction.
I saw the return on investment with ESET Endpoint Protection Platform within months.
 

Customer Service

Sentiment score
7.0
ESET's customer support receives mixed reviews, praised for responsiveness yet criticized for regional inconsistencies and urgent support needs.
Sentiment score
6.5
Intercept X Endpoint support is mixed; many praise responsiveness, though some experience delays, especially in sanctioned regions.
Normally, I cannot give a ten for support of all brands, as it is not always possible to get full support from companies.
There are issues with onboarding technical engineers to resolve problems, which causes delays.
Technical support from Sophos is rated as nine out of ten, which represents high quality.
 

Scalability Issues

Sentiment score
7.2
ESET Endpoint Protection is highly regarded for scalability, with flexible licensing and easy expansion for various organization sizes.
Sentiment score
7.6
Intercept X Endpoint is praised for its scalability, ease of deployment, and adaptability for businesses of all sizes.
Their support is phenomenal, offering quick assistance.
In terms of scalability, I can rate it eight or nine out of ten.
The tool's scalability is good, and I would rate it an eight out of ten.
 

Stability Issues

Sentiment score
8.2
ESET Endpoint Protection is stable and reliable, though installation can be challenging; user satisfaction remains high.
Sentiment score
8.0
Intercept X Endpoint is stable and reliable, though some report occasional issues with updates and high resource usage.
In terms of stability, I can rate it at nine out of ten.
To improve Intercept X Endpoint performance, upgrades in RAM and other system features are needed.
In terms of stability, I would rate Intercept X Endpoint an eight out of ten.
 

Room For Improvement

ESET needs improved automation, interface, EDR intelligence, integration, scalability, performance, support, documentation, compatibility, licensing, and AI features.
Intercept X Endpoint needs enhancements in user management, integration, performance, customization, and support, while addressing high resource consumption.
A lightweight version of ESET might be beneficial as many of our clients have older CPUs and RAM.
Extensive APIs to easily integrate our own systems with the platform for user configuration via their company portal.
ESET Endpoint Protection Platform sometimes makes the computer run slower and takes backup, which affects system performance.
There should be a profile where I can see what files Sophos is scanning.
There is a licensing issue with Intercept X Endpoint; these licenses are user-based, and most of our customers require per-device licenses because they use one PC for multiple accounts, which presents a problem.
Intercept X Endpoint sometimes slows down machines due to high CPU utilization and significant RAM consumption during scanning.
 

Setup Cost

ESET Endpoint Protection is competitively priced, valued by small businesses, though some find it slightly high compared to competitors.
Intercept X Endpoint pricing varies by deployment, offering annual plans with discounts and flexible payments, valued for robust features.
The pricing of ESET Endpoint Protection Platform is a bit high compared to other competitors.
I would rate ESET Endpoint Protection Platform a five for pricing on a scale from 1 to 10, where 1 is cheap and 10 is expensive.
The pricing of Intercept X Endpoint is a bit high.
I would describe it as economical, but not much cheaper than other solutions.
 

Valuable Features

ESET Endpoint Protection Platform offers lightweight, comprehensive malware protection with advanced features, intuitive management, and minimal system impact.
Sophos Intercept X Endpoint provides AI-driven security, centralized management, easy setup, and cost-effective protection with advanced threat detection.
Machine learning, especially through live detection, detects threats that are blocked based on reputation or sandbox detection.
The best feature of ESET Endpoint Protection Platform is that I get all the details about which user is using it, how much time they spend on websites, and all related information.
The primary purpose is to protect computers from viruses and ransomware.
Its AI algorithms provide excellent protection against attackers.
Intercept X Endpoint is the only endpoint security product I know that provides content filtering and application controls.
Intercept X Endpoint has been stable, and I appreciate the centralized management and the reporting feature.
 

Categories and Ranking

ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
17th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
Advanced Threat Protection (ATP) (15th), Anti-Malware Tools (8th)
Intercept X Endpoint
Ranking in Endpoint Protection Platform (EPP)
10th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
106
Ranking in other categories
Endpoint Detection and Response (EDR) (11th), ZTNA (8th), Managed Detection and Response (MDR) (7th), Extended Detection and Response (XDR) (11th), Ransomware Protection (3rd)
 

Mindshare comparison

As of July 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of ESET Endpoint Protection Platform is 3.0%, down from 3.5% compared to the previous year. The mindshare of Intercept X Endpoint is 1.6%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Tarkan GU - PeerSpot reviewer
Protects against threats and helps with ransomeware but needs optimization for lower resource usage
We are using ESET products for our clients, especially for entry-level protection tools. The demand for these tools is primarily coming from our clients, and we sometimes propose them to our clients as well We install the product in a standard way as a product. The primary purpose is to protect…
Suwandhi Suraweera - PeerSpot reviewer
Offers advanced filtering features and benefits from improved licensing and performance
There is a licensing issue with Intercept X Endpoint. Their licenses are user-based. Most of our customers use per device licenses, and they need per device licenses because they use one PC for multiple accounts. This creates a problem. There was one customer who complained about the slowness of PCs using Intercept X Endpoint. They use minor performance PCs, which causes their PCs to become slow.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
13%
Financial Services Firm
7%
Government
5%
Computer Software Company
18%
Manufacturing Company
7%
Financial Services Firm
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ESET Endpoint Security?
ESET Endpoint Security’s most valuable feature is the management console.
What is your experience regarding pricing and costs for ESET Endpoint Security?
I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients. We use the free version, and there are no additional costs involved.
What needs improvement with ESET Endpoint Security?
The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additio...
How does Crodwstrike Falcon compare with Sophos Intercept X?
I like that Crowdstrike Falcon allows me to easily correlate data between my firewalls. Its detection and machine learning are very valuable features. Crowdstrike Falcon also successfully prevents ...
What is your experience regarding pricing and costs for Sophos Intercept X?
I would describe it as economical, but not much cheaper than other solutions.
 

Also Known As

Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
Sophos Intercept X
 

Overview

 

Sample Customers

ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Flexible Systems
Find out what your peers are saying about ESET Endpoint Protection Platform vs. Intercept X Endpoint and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.