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Everbridge Mass Notification vs OnSolve Platform for Critical Event Management comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge Mass Notification
Ranking in Mass Notification Software
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
21
Ranking in other categories
No ranking in other categories
OnSolve Platform for Critic...
Ranking in Mass Notification Software
2nd
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
IT Alerting and Incident Management (19th), Critical Event Management (CEM) (6th)
 

Mindshare comparison

As of September 2026, in the Mass Notification Software category, the mindshare of Everbridge Mass Notification is 22.3%, down from 26.3% compared to the previous year. The mindshare of OnSolve Platform for Critical Event Management is 16.0%, up from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mass Notification Software Mindshare Distribution
ProductMindshare (%)
Everbridge Mass Notification22.3%
OnSolve Platform for Critical Event Management16.0%
Other61.7%
Mass Notification Software
 

Featured Reviews

SF
Director, Business Continuity & Bank Security Officer at a financial services firm with 201-500 employees
Reliable alerts have kept staff informed and supported during severe weather events
Everbridge Mass Notification has an easy-to-use interface. I have access to a number of templates that are available to pull in and use with little modification needed. I am able to get messages out to the staff quickly during an event. The easy-to-use interface of Everbridge Mass Notification stands out to me mainly in its layout and the speed with which I can get in and get a message out. The templates are useful in that I can view them ahead of time and then make any tweaks to them. When something does come up, I am not starting with a blank piece of paper. Everbridge Mass Notification has positively impacted our organization by providing our staff with a sense of comfort, knowing that we have the ability to reach out to them and keep them in the loop or provide warnings to them about potential events or check in on them. They know that we can contact them and also that we are concerned for their safety.
it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the ease of use and the ability to set up templates for similar events, which helps streamline and makes it faster to get the message out, especially during a crisis."
"We like the ability to integrate geolocation data from our HR system that tells us where teammates work or live. That information helps us calibrate the notification. If we know a storm or a tornado will hit a specific area, we can look at the map view within Everbridge. The feature is called the Universe View, and it's a section of the tool that lets us notify those folks based on the location data we have for them."
"Everbridge Mass Notification has positively impacted our organization by providing our staff with a sense of comfort, knowing that we have the ability to reach out to them and keep them in the loop or provide warnings to them about potential events or check in on them."
"Everbridge Mass Notification has positively impacted my organization as it is a good way for a company like mine, which has assets all over the world including Europe, APAC, Latin America, and all over the US, to monitor all types of incidents and be able to check if our employees are safe or not."
"Predefined templates with predefined contact lists attached allow an operator to send a message out to a contact list quickly."
"The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification."
"From research into competing products, there are no products on the market that appear to be decidedly better."
"Everbridge Mass Notification has been an extremely effective tool for leadership to understand potential impacts to employees located throughout the United States since all of our employees are 100% remote."
"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
 

Cons

"Some things did not get to people in a timely manner."
"We have some issues regarding the template layout; we have about 80 templates and must scroll through a long list to find the one we want. It would be good to see subcategories or the ability to filter through the templates somehow."
"Reporting is something Everbridge should improve. It's pretty weak. The tool has some reports, but you often need to go down to the Excel level and do it yourself. It would help if the solution had more robust in-app reporting tools and technology that offer an analysis of what you've sent out and some more details."
"There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they're using in a large-scale environment like I am."
"The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have."
"The product is lacking in the area of language support."
"When using the simulation mode, the capacity to send an email or text message to a small test group would be good, so those practicing with the solution can see what notifications look like on the user end."
"It is a little bit more than other providers in this space, but Everbridge Mass Notification offers more than any other provider in the space, so I have expected that, and it is as I would plan to spend."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
 

Pricing and Cost Advice

"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."
"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."
"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."
"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."
"Considering what the product offers, the price is fairly reasonable."
"The product is fairly priced."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Government
9%
Outsourcing Company
8%
Comms Service Provider
8%
Financial Services Firm
19%
Healthcare Company
11%
Comms Service Provider
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise14
No data available
 

Questions from the Community

What do you like most about Everbridge Mass Notification?
Their staff and service teams are extremely knowledgeable, helpful, and friendly. They have helped us tremendously in maximizing the capabilities and adjusting for our unique needs at our universit...
What needs improvement with Everbridge Mass Notification?
I could integrate feeds if I use a different tool such as a data miner for alerts about events to make sure I can pull that information automatically into Everbridge Mass Notification.
What is your primary use case for Everbridge Mass Notification?
I use Everbridge Mass Notification to reach out to our staff to let them know there is a potential event or to check in on them after an event such as a hurricane or snowstorm to make sure that the...
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Also Known As

No data available
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
 

Overview

 

Sample Customers

Pratt & Whitney, Westfield Gas & Electric, Gerald Eve, CIBC Mellon, Santa Clara Valley Transportation Authority
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group