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Everbridge Mass Notification vs OnSolve Platform for Critical Event Management comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge Mass Notification
Ranking in Mass Notification Software
1st
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
23
Ranking in other categories
No ranking in other categories
OnSolve Platform for Critic...
Ranking in Mass Notification Software
2nd
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
IT Alerting and Incident Management (19th), Critical Event Management (CEM) (5th)
 

Mindshare comparison

As of November 2026, in the Mass Notification Software category, the mindshare of Everbridge Mass Notification is 22.1%, down from 26.0% compared to the previous year. The mindshare of OnSolve Platform for Critical Event Management is 16.1%, up from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mass Notification Software Mindshare Distribution
ProductMindshare (%)
Everbridge Mass Notification22.1%
OnSolve Platform for Critical Event Management16.1%
Other61.8%
Mass Notification Software
 

Featured Reviews

reviewer2888367 - PeerSpot reviewer
Senior Director Protection & Resilience, Deputy Information Security Officer at a consultancy with 51-200 employees
Emergency alerts have protected employees and are improving leadership response during crises
I do not believe there is much improvement that can be made; Everbridge is the best in my opinion, as they constantly seek client feedback through account managers, working groups, and a community portal for clients to share lessons learned, ask questions, and provide feedback, enabling rapid and real-time responses to client inquiries and challenges.My wish-list feature for Everbridge Mass Notification is to have one mobile app for all Everbridge members, where both recipients of messages and those who send messages use the same mobile app managed together. There are no additional improvements needed for Everbridge Mass Notification that I have not mentioned.
it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Most recently, the ability to pull from white pages and yellow pages is valuable. It used to be that we were using the system and people had to sign up to be included in it, and just last year, we were given the option to pull from white pages and yellow pages, which broadens our audience considerably."
"Our organization values the capabilities that Everbridge gives us."
"The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification."
"I have not seen Everbridge Mass Notification downtime having an issue, so it was pretty reliable and I recommend any organization to use Everbridge Mass Notification."
"SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume."
"Everbridge Mass Notification has impacted my organization positively because it streamlines report writing and helps quicken our response times."
"Everbridge is a dynamic tool that integrates well with our other systems. We can trigger messages from one platform to multiple places. The messages are sent to campus TVs and our website. We've been able to connect it through a lot of different options."
"Everbridge Mass Notification has been an extremely effective tool for leadership to understand potential impacts to employees located throughout the United States since all of our employees are 100% remote."
"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
 

Cons

"I think Everbridge Mass Notification can be improved as the interface was very crowded and almost noisy, where it seemed outdated compared to ATS systems today such as Ashby and Greenhouse."
"The technical support is inconsistent."
"Regarding improvements for Everbridge Mass Notification, the reporting part could, in my opinion, be a little bit improved."
"When using the simulation mode, the capacity to send an email or text message to a small test group would be good, so those practicing with the solution can see what notifications look like on the user end."
"The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have."
"There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they're using in a large-scale environment like I am."
"I do not know that any technology, including Everbridge Mass Notification, is going to be a perfect ten under the vast majority of circumstances."
"Sometimes when we move for an incident, there are levels and situations that change over time. We have to generate the results again, so it is not automatic that we can see the employees or not; we have to generate again."
"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
 

Pricing and Cost Advice

"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."
"The product is fairly priced."
"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."
"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."
"Considering what the product offers, the price is fairly reasonable."
"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Financial Services Firm
11%
Government
10%
Outsourcing Company
8%
Financial Services Firm
20%
Comms Service Provider
11%
Healthcare Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise15
No data available
 

Questions from the Community

What do you like most about Everbridge Mass Notification?
Their staff and service teams are extremely knowledgeable, helpful, and friendly. They have helped us tremendously in maximizing the capabilities and adjusting for our unique needs at our universit...
What needs improvement with Everbridge Mass Notification?
Sometimes when we move for an incident, there are levels and situations that change over time. We have to generate the results again, so it is not automatic that we can see the employees or not; we...
What is your primary use case for Everbridge Mass Notification?
Our main use case for Everbridge Mass Notification is monitoring incidents across our assets, sites, and people all over the world through alerts from this application. For example, if we have a hu...
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Also Known As

No data available
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
 

Overview

 

Sample Customers

Pratt & Whitney, Westfield Gas & Electric, Gerald Eve, CIBC Mellon, Santa Clara Valley Transportation Authority
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group