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Everbridge Mass Notification vs OnSolve Platform for Critical Event Management comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge Mass Notification
Ranking in Mass Notification Software
1st
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
15
Ranking in other categories
No ranking in other categories
OnSolve Platform for Critic...
Ranking in Mass Notification Software
2nd
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
IT Alerting and Incident Management (19th), Critical Event Management (CEM) (6th)
 

Mindshare comparison

As of August 2026, in the Mass Notification Software category, the mindshare of Everbridge Mass Notification is 23.1%, down from 26.1% compared to the previous year. The mindshare of OnSolve Platform for Critical Event Management is 16.4%, up from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mass Notification Software Mindshare Distribution
ProductMindshare (%)
Everbridge Mass Notification23.1%
OnSolve Platform for Critical Event Management16.4%
Other60.5%
Mass Notification Software
 

Featured Reviews

BA
Recent Graduate at Robert Morris University
Mass alerts have protected traveling staff and support teams manage critical regional events
The best features Everbridge Mass Notification has is that it gives us details of critical events happening in a particular region we wanted to monitor, and that stands out as one of the most important ones because it helps us analyze the geographical location to inform the leadership team who is traveling. The critical event alert has helped the team analyze how many employees are in the safer zone, whether someone is in trouble, if someone really needs help, how many employees are in that critical region, and what the criticality of the event is using Everbridge Mass Notification. This is one of the best features to add. I have noticed many improvements while using Everbridge Mass Notification because it has helped us send alerts to a team or people in the organization at one time rather than selecting each person individually. We even received responses from the employees who had been notified, and that is one of the most positive things I have noticed using Everbridge Mass Notification rather than monitoring each person. If I had 500 people working in that location, we could analyze how many people responded to the alerts and whether they were in the safer zones. Based on that, we could filter who had not responded and then send the alert again to them. Everbridge Mass Notification can handle growth pretty well and the usage can be increased based on the scalability of how it has been impacted during critical events.
it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our organization values the capabilities that Everbridge gives us."
"I have not seen Everbridge Mass Notification downtime having an issue, so it was pretty reliable and I recommend any organization to use Everbridge Mass Notification."
"SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume."
"Everbridge can break up our organization into groups for sending targeted notifications. That's probably the feature I find most helpful. Tornadoes are a huge issue here in Oklahoma, and our campuses are about 30 miles apart. Using this feature, I can send tornado warnings to the campus that's in immediate danger."
"The most valuable features are the ease of use and the ability to set up templates for similar events, which helps streamline and makes it faster to get the message out, especially during a crisis."
"It will call and leave me a message, letting me know what's going on... That capability is valuable because people now tend to keep their phones with them, more so than anything else. They're more prone to listen to or see an alert coming through their telephone rather than via email."
"The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification."
"I like how Everbridge can deliver notifications in multiple modes simultaneously. We can set up several emails and phone numbers for each employee so that they can receive information in as many different ways as possible."
"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
 

Cons

"A contact database upload/download/sync should be included in the next release."
"Everbridge Mass Notification is one of the greatest tools, but sometimes it does not identify some of the locations."
"One place where Everbridge can be improved is its language libraries. It is weak on languages."
"If the user could personalize their dashboard a little bit more, that would be helpful."
"Everbridge can send out conference bridge meetings, but as nobody uses conference calls anymore, we would love to be able to generate Zoom links through the solution. That would be extremely helpful."
"We have some issues regarding the template layout; we have about 80 templates and must scroll through a long list to find the one we want. It would be good to see subcategories or the ability to filter through the templates somehow."
"When using the simulation mode, the capacity to send an email or text message to a small test group would be good, so those practicing with the solution can see what notifications look like on the user end."
"The product is lacking in the area of language support."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
 

Pricing and Cost Advice

"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."
"The product is fairly priced."
"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."
"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."
"Considering what the product offers, the price is fairly reasonable."
"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
University
10%
Government
10%
Manufacturing Company
8%
Financial Services Firm
17%
Healthcare Company
11%
Comms Service Provider
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise12
No data available
 

Questions from the Community

What do you like most about Everbridge Mass Notification?
Their staff and service teams are extremely knowledgeable, helpful, and friendly. They have helped us tremendously in maximizing the capabilities and adjusting for our unique needs at our universit...
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Also Known As

No data available
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
 

Overview

 

Sample Customers

Pratt & Whitney, Westfield Gas & Electric, Gerald Eve, CIBC Mellon, Santa Clara Valley Transportation Authority
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group