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OnSolve Platform for Critical Event Management vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
19th
Ranking in Critical Event Management (CEM)
7th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd)
PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
94
Ranking in other categories
Process Automation (5th), AIOps (5th), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 2.9% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud9.7%
OnSolve Platform for Critical Event Management1.8%
Other88.5%
IT Alerting and Incident Management
 

Featured Reviews

it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…
Daksh Yamal - PeerSpot reviewer
Senior Software Engineer at Infosys
Centralized incident response has cut noise, improved morale, and protects revenue every day
PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"PagerDuty Operations Cloud has positively impacted our organization by allowing us to be immediately paged when a system or service is down, enabling us to quickly respond and provide updates to the organization on issues and their resolution."
"We've seen faster response helped reduce downtime."
"The best features that PagerDuty Operations Cloud offers are that it is user-friendly, the design is scalable, and it is quite easy to use for a newbie as well."
"My advice to others looking into using PagerDuty Operations Cloud is that it is one of the best tools in the market for production support and SRE engineers."
"Just the ability to be able to respond quicker to the issues that are coming up gives the company a better mean times resolution resolution, which is going to improve upon the return on investment for what we spend on PagerDuty."
"After implementing PagerDuty Operations Cloud's runbook automation, I have reduced the response time from over 20 minutes to less than two minutes, saving approximately 80 to 90 percent of the time and making mean time to resolve significantly faster."
"Because of this product we have less business critical applications being down for lengthy periods, which is invaluable."
 

Cons

"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"I would suggest that the calling service could be adjusted since if a system goes down, the user receives continuous calls, which can be overwhelming."
"One area where I believe improvement can be made is reporting and dashboard customization to make it more user-friendly."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights."
"I think the view on the website regarding how we see the chart and graph of who is on-call at what time could be improved."
"Thank goodness it was not a Severity 1 incident for us, but two days was unacceptable at that point."
"In terms of witnessing an ROI, no one has really done that level of due diligence."
"Dynamic scheduling is something I was waiting for almost three or four years."
 

Pricing and Cost Advice

Information not available
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"There is a license needed to use PagerDuty."
"The price is very high."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The pricing may be about $1,000 per user."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Healthcare Company
10%
Government
8%
Manufacturing Company
8%
Performing Arts
13%
Financial Services Firm
13%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise21
Large Enterprise71
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.
What needs improvement with PagerDuty?
The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...
What is your primary use case for PagerDuty?
The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...
 

Also Known As

Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
No data available
 

Overview

 

Sample Customers

Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: June 2026.
900,747 professionals have used our research since 2012.