Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
Real User
Oct 8, 2020
It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
VP of Engineering at a comms service provider with 201-500 employees
Real User
Jun 25, 2020
The most valuable feature is definitely the flexibility of the schedule.
The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees
Real User
Mar 1, 2020
A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.
PagerDuty Operations Cloud specializes in incident management and alert automation, with integration to 700+ platforms, reducing resolution time and manual workloads through AI-driven features and automated alerts.PagerDuty Operations Cloud is a robust tool for automated incident management, integrating seamlessly with platforms like ServiceNow, Datadog, New Relic, and AWS. It provides AI-driven alert grouping, customizable escalation policies, and multiple notification methods, including SMS...
The product easily integrates with other solutions.
The initial setup is a simple process.
Alert deduplication and noise reduction for alerts are the major features that I found useful.
The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls.
The initial setup is straightforward.
It has scaled well for us.
PagerDuty's notification process is the most valuable feature.
The SMS pages and the mobile application are pretty much the top two features.
It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
The most valuable feature is definitely the flexibility of the schedule.
The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.
A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.
PagerDuty is very stable and very reliable.