What advice do you have for others considering PagerDuty?

Maintenance is not a concern because I am installing PagerDuty Operations Cloud into the supportive infrastructure and then connecting that to the production infrastructure, so it does not require any maintenance. I rate this product a 9 overall.

My advice for others considering PagerDuty Operations Cloud is to first understand their organizational needs before selecting any tool to prevent mismatches. I believe all aspects of my experience with PagerDuty Operations Cloud have been covered. I would rate my overall experience with PagerDuty Operations Cloud a seven out of 10.

Six months back was the last time I worked with PagerDuty Operations Cloud. For some of the alerts, it used to group the alerts into a single incident, but sometimes it creates a lot of alerts which creates noise. In some cases, it used to work pretty well. In some cases, it used to create one alarm instead of 20, but in some cases, it used to create all the 20 alarms every time. It used to create alert grouping but sometimes, not every time. We used to receive all the alerts for any of the incident. The alert noise reduction could be done, but that was not happening at all. That is where the problem was occurring. My overall rating for PagerDuty Operations Cloud is nine out of ten.

While I cannot provide specific pricing details, I can share my perspective as an operations professional. Though we use Jira and initially relied on ServiceNow, we have transitioned more towards Vulcan. We never considered moving away from PagerDuty Operations Cloud. I believe that whatever the cost is, it is beneficial because the IT infrastructure operations industry cannot function without PagerDuty Operations Cloud or a similar product. Furthermore, PagerDuty Operations Cloud has an excellent reputation. New users are onboarded to ServiceNow or Jira, and they immediately create a PagerDuty Operations Cloud account profile that goes through a verification and approval process by a hierarchy. Once approved, they can set up their numbers and build their profiles to reflect their department, area of expertise, and time zone, allowing them to track incidents outside their shifts while remaining informed about ongoing schedules. OpenScape is one product that I used before. I worked with Siemens in healthcare IT infrastructure operations, and during that period, we used BMC Remedy integrated with OpenScape, which was back around 2013 to 2016. Back then, our phone numbers were connected to it, but it was not particularly helpful. If you were not in front of your laptop, you received a call, and the automated IVR provided a brief description of the incident logged. You could only acknowledge or resolve the incident without having the option to assign it. OpenScape was what I had used before opting for PagerDuty Operations Cloud at Salesforce starting in 2021, and continuing with PagerDuty Operations Cloud became more widespread at Autodesk in 2022. As I mentioned earlier, some developers have indicated that integrating bots presents a challenge that has been somewhat resolved over time, but that is the only negativity I have heard about PagerDuty Operations Cloud. I rate this product overall a nine out of ten.

I can give the advice that anyone can surely go ahead with this product because it would be a win-win situation for both PagerDuty Operations Cloud as well as the company that is using it. I have rated this product a nine out of ten.

Utilizing PagerDuty Operations Cloud allows me to save a significant amount of time, not only on routine incidents but also in focusing on onboarding additional services. This significantly aids me in spending less time on routine operational activities, quantified by the reduced personnel needed to manage routine tasks. I highly recommend using PagerDuty Operations Cloud if you have numerous operational incidents to handle daily, especially if you prioritize reliability, particularly in critical projects such as IBM's core cloud services where outages must be avoided to ensure compliance and reliability. I urge potential users to adopt PagerDuty Operations Cloud if reliability is a priority and they have a sufficient budget, as it is suited for larger infrastructures and effectively manages redundant incidents, standing out as the number one option in its market segment. I have rated PagerDuty Operations Cloud as eight out of ten overall.

PagerDuty Operations Cloud is a great tool that saves time and is worth starting to use. I would rate this product nine out of ten because nothing is fully perfect. My overall review rating for this product is nine out of ten.

I recommend PagerDuty Operations Cloud as a great service and application to anyone that needs to improve their on-call process at their company. I gave this product a rating of 10.

I advise companies in the FinTech and banking sectors to consider using the alert-based system of PagerDuty Operations Cloud for their projects because digital services are becoming more prevalent across various sectors, and this system can enhance business operations by reducing incidents of system downtime and failures. My relationship with PagerDuty is strictly that of a customer utilizing their product for our business needs. I have covered multiple aspects of PagerDuty Operations Cloud in our discussion. My overall rating for this product is 7 out of 10.

I'd rate the solution ten out of ten.

Overall, I rate the solution a nine out of ten.

Overall, I rate the product an eight out of ten.

Overall, I would rate the solution a nine out of ten. I would definitely recommend using this solution. It is a user-friendly solution. It has a good interface.

Set your objectives and have a plan regarding your goals, timelines, and what you want to achieve. Figure these out in terms of the implementation of the tool and whether your objectives will be met by the tool. Overall, I give PagerDuty a rating of eight on a scale from one to ten.

I rate this solution seven out of ten. I recommend anyone looking for an alert solution to try out other similar products such as Opsgenie. Opsgenie is more user-friendly out of the box and is available at a lower cost.

I rate this solution a seven out of ten. The solution is good, but the user interface could be improved. I advise new users to spend time reading documentation or about the type of features to understand how it works and how to set it up.

I'd rate the solution nine out of ten.

I rate PagerDuty nine out of 10.

It is one of the most critical things you can do in your infrastructure, and it is a no-brainer, just do it. I would rate it a 10 out of 10. It is literally peerless among its competition.

For whatever solution you have for alerting, and it being such a critical role in incident management, you need to be able to rely on it. PagerDuty allows us to do that. Ensure you sit down and identify what you want in any alerting platform, whether it's PagerDuty or OpsGenie. Sit down and define what you want, particularly around your scheduling, what alerts you want to be able to ingest or handle, who you want to be able to process or send those alerts to, and any other possible bits and pieces in there that you may need before you sit down and look at an alerting platform of any description. Because sometimes, depending on what it is, there may be another way of doing it when you actually go and talk to the salespeople or pre-sales engineers. They'll go, "Oh, well, you can do this, this, or this." This will avoid bright light problems where, "Oh, that's a nice, shiny light. Yeah, we need that." You actually have in front of you what you need, not necessarily what they're trying to sell you. We have looked at the solution’s analytics, but haven't gone much into them. At the time that we were looking at it, we didn't see any real benefit to it since we are only a small team. If you would look at a larger organization, you would get more benefit out of it. However, because we're such a small team, everybody knows how many alerts are coming through. It's not as though we need to do a full-on detailed, analytical review of things. I would rate this solution a nine out of 10. It is a reliable solution that works.

From the get-go, approach it in a way where you can get the most out of it. Really engage with PagerDuty from the beginning to support you on that journey. Otherwise, you will only be able to use the core functionalities that you can also get from the competition. Focus on the full platform and make the decisions that will simplify that. Don't do quick wins at the beginning that will not help you to take full advantage of the platform. PagerDuty worked with us to find the right solution that fit our needs and budget, but they didn't do so as much as I would expect or as much as I would have liked. At some point we asked, "How can you help? How can we get the most out of PagerDuty?" We had some ideas and we engaged with their Professional Services, but the cost of that was quite high. It ended up that we never did what we wanted to do with PagerDuty. It got stuck at some point. They did help but we would need to pay even more to get the help that we need. It's really key to manage your operations life cycle. You cannot go without having something in place. And it's important to have something that will support you. Whether it's PagerDuty or something else, that is really key. If I don't look at the cost of it, I would rate PagerDuty between eight and nine out of 10. If I include the cost, it would be a seven.

I don't use the solution's analytics very much. I only use it at the end of the year if management wants to see its usage and the capacity of my team. We have about 60 to 80 users of the solution. Most of them are support engineers, developers, and some managers.

I would advise others to make sure it's a good fit for their organization and that you have your internal organization sketched out before you install the product. I rate this a solid nine out of ten. In the next version I would like to see multilingual support.

Evaluate your requirements first. Determine the number of users. What is your user base? Are you going to grow more? That's what I would decide. When I select working with vendors, I look for a more reliable solution. I want something that meets my requirements. I don't worry about the UI and stuff like that, as long as it's reliable; as long as it meets the SLAs.