The setup cost and pricing for PagerDuty Operations Cloud are very cost-effective, but I have a suggestion: if PagerDuty could provide a trial version for individual users, rather than just corporate users, it would help others learn more about PagerDuty Operations Cloud. They could conduct proofs of concept, do hands-on testing, and recommend PagerDuty Operations Cloud in their respective companies or projects.
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
Real User
Top 20
Mar 3, 2026
Regarding pricing for PagerDuty Operations Cloud, I am currently a software engineer and a senior software engineer, so I do not handle the pricing aspect. However, I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts. Many of us have low tier accounts that restrict us to acknowledging and viewing alerts, while a few have the ability to create and trigger alerts. Therefore, I do not think much about pricing, but I do believe it is somewhat high. However, I think this is valid because PagerDuty Operations Cloud provides a vast amount of benefits compared to other alerting systems.
I purchased PagerDuty Operations Cloud through AWS Marketplace while at Intel, and my experience has been positive regarding pricing, setup costs, and licensing. I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part. Currently, I am utilizing the runbook automation part, which costs around $2000 per year, and in the last three months, I have also used the AIOps feature for approximately $700 to $800 per month, resulting in a cumulative cost of around $3000 per month.
Our experience with pricing, setup cost, and licensing has been straightforward and easy. We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers. Adding additional users and/or licenses is very straightforward, and we have always had a good experience with customer service from PagerDuty Operations Cloud side.
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog to better customize purchases.
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
Real User
Oct 8, 2020
If you add more people, then you have to pay more, which is always a thing with the SaaS solutions. PagerDuty's pricing seems competitive. At one point, we were looking at OpsGenie because part of their current pricing includes the call routing that we wanted to include. It was actually cheaper to get that plus the call routing than it is on PagerDuty at the moment. However, we would have to go and buy an extra module to go with it. What we have at the moment is solid, and it would be a hard sell to say, "We'll go to something else that we're not familiar with." If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that.
VP of Engineering at a comms service provider with 201-500 employees
Real User
Jun 25, 2020
A con, a failure, is the cost which is quite high. But if you want to get a full-featured application and you have a big team... Some important features are closed to a group because of the licensing. For example, one of the features that I always wanted to use but never managed to is the postmortem part of PagerDuty. To me, it is important that everyone in the organization be able to read any postmortem that is produced. PagerDuty only allows you to share it with people who have accounts. It doesn't have different levels of accounts. There is only a complete account and you have to pay for it. You really need to understand what feature functionality you want from the solution and then see what the cost-benefit is for what you want to achieve. We tried the stakeholder licenses, but we ended up never using them. They don't have a lot of flexibility on that. It's almost like one type of licensing or nothing.
PagerDuty Operations Cloud specializes in incident management and alert automation, with integration to 700+ platforms, reducing resolution time and manual workloads through AI-driven features and automated alerts.PagerDuty Operations Cloud is a robust tool for automated incident management, integrating seamlessly with platforms like ServiceNow, Datadog, New Relic, and AWS. It provides AI-driven alert grouping, customizable escalation policies, and multiple notification methods, including SMS...
The setup cost and pricing for PagerDuty Operations Cloud are very cost-effective, but I have a suggestion: if PagerDuty could provide a trial version for individual users, rather than just corporate users, it would help others learn more about PagerDuty Operations Cloud. They could conduct proofs of concept, do hands-on testing, and recommend PagerDuty Operations Cloud in their respective companies or projects.
My experience with pricing, setup cost, and licensing for PagerDuty Operations Cloud is good and easy to understand.
Regarding pricing for PagerDuty Operations Cloud, I am currently a software engineer and a senior software engineer, so I do not handle the pricing aspect. However, I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts. Many of us have low tier accounts that restrict us to acknowledging and viewing alerts, while a few have the ability to create and trigger alerts. Therefore, I do not think much about pricing, but I do believe it is somewhat high. However, I think this is valid because PagerDuty Operations Cloud provides a vast amount of benefits compared to other alerting systems.
I purchased PagerDuty Operations Cloud through AWS Marketplace while at Intel, and my experience has been positive regarding pricing, setup costs, and licensing. I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part. Currently, I am utilizing the runbook automation part, which costs around $2000 per year, and in the last three months, I have also used the AIOps feature for approximately $700 to $800 per month, resulting in a cumulative cost of around $3000 per month.
There was no relationship between setup cost and other factors.
Our experience with pricing, setup cost, and licensing has been straightforward and easy. We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers. Adding additional users and/or licenses is very straightforward, and we have always had a good experience with customer service from PagerDuty Operations Cloud side.
I do not have any information regarding the pricing, setup cost, or licensing, as those details are managed by the organizational leadership.
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog to better customize purchases.
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
We paid for the license. It was a little bit expensive, but it was worth it.
The cost is based on the package you select.
This is a SaaS solution. The pricing may be about $1,000 per user.
I think the license costs around $30 per person.
They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing.
If you add more people, then you have to pay more, which is always a thing with the SaaS solutions. PagerDuty's pricing seems competitive. At one point, we were looking at OpsGenie because part of their current pricing includes the call routing that we wanted to include. It was actually cheaper to get that plus the call routing than it is on PagerDuty at the moment. However, we would have to go and buy an extra module to go with it. What we have at the moment is solid, and it would be a hard sell to say, "We'll go to something else that we're not familiar with." If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that.
A con, a failure, is the cost which is quite high. But if you want to get a full-featured application and you have a big team... Some important features are closed to a group because of the licensing. For example, one of the features that I always wanted to use but never managed to is the postmortem part of PagerDuty. To me, it is important that everyone in the organization be able to read any postmortem that is produced. PagerDuty only allows you to share it with people who have accounts. It doesn't have different levels of accounts. There is only a complete account and you have to pay for it. You really need to understand what feature functionality you want from the solution and then see what the cost-benefit is for what you want to achieve. We tried the stakeholder licenses, but we ended up never using them. They don't have a lot of flexibility on that. It's almost like one type of licensing or nothing.
Licensing costs are around $700 a month and the only additional costs are phone costs in some instances.